AI Creating Jobs? Lloyds Bank Plans to Hire 300 AI Specialists
As many businesses look to AI to reduce costs and automate work, Lloyds' latest recruitment drive suggests successful deployment still depends heavily on human expertise
Kristian McCann · 23 Jun 2026
Robinhood Cuts 10% of Workforce Despite Claims Business Has "Never Been Stronger"
Robinhood will eliminate roughly 290 roles as it seeks to flatten management structures and improve efficiency
Kristian McCann · 17 Jun 2026
Your UC Platform Is Already Running AI. Your Compliance Tools Have No Idea
As AI embeds itself into every layer of enterprise UC, the firms that will stay ahead of regulators are not the ones slowing down adoption. They are the ones building governance fast enough to keep pace with it
Marcus Law · 16 Jun 2026
SMS OTP Is Failing – Here’s What Comes Next, According to Vonage and AT&T
As fraud threats grow more sophisticated and customer expectations around digital experiences continue to rise, businesses are being forced to rethink how they authenticate users
Kristian McCann · 15 Jun 2026
Galaxy XR's Most Unexpected Enterprise Use Case? The Blood Donation Clinic
Samsung and Abbott are deploying Galaxy XR headsets at blood drives worldwide – and making a strong case for enterprise XR adoption.
Christopher Carey · 11 Jun 2026
NICE Launches Workforce Empowerment Suite to Manage the Hybrid Human-AI Contact Center
As AI agents become permanent fixtures in contact centre operations, NICE is giving enterprise leaders the tools to manage humans and AI agents as one unified workforce — under a single performance standard
Kristian McCann · 10 Jun 2026
Conflict and the Cloud: Why Geopolitics Is Forcing a Communications Resilience Rethink
As geopolitical instability begins to impact physical cloud infrastructure, enterprises are being forced to rethink long-held assumptions about business continuity, resilience, and the risks of relying too heavily on centralized hyperscale platforms for critical communications services
Kristian McCann · 9 Jun 2026
Meta Launches AI Business Agent Inside WhatsApp to Take on Enterprise Rivals
Meta has launched its AI Business Agent globally inside WhatsApp. Here's what it does, how it works, and what IT leaders need to consider.
Christopher Carey · 4 Jun 2026
The AI Project Management Boom: Productivity Myth or Reality?
Does AI actually boost project team productivity? The evidence is more complicated than vendors admit...
Thomas Walker · 2 Jun 2026
The Pendulum Swings Back: Companies Are Correcting Their Office Downsizing "Overshoot"
JLL's earning call highlights that return to office strategies are forcing companies to correct their pandemic downsizing "overshoot".
Sean Nolan · 29 May 2026
Asana Acquires StackAI for $75M to Power Cross-System AI Agent Workflows
Asana has acquired no-code AI workflow platform StackAI for $75M, adding cross-system agent execution to its human-agent teams strategy
Marcus Law · 29 May 2026
AI Not Optional: Fintech Lendi Brings Employee AI Agent Use Into Performance Reviews
Australian fintech Lendi Group is making AI agent usage and orchestration part of employee performance reviews, signaling a broader shift toward AI-native workplaces
Kristian McCann · 26 May 2026
Standard Chartered’s AI Job Cuts Put ‘Entry Level Jobs’ in the Firing Line
Standard Chartered plans major AI-driven job cuts. Here is what it means for entry level jobs, workflow design, and enterprise productivity.
Alex Cole · 20 May 2026
Your Employees Are Not the Only AI Risk. Theta Lake Is Building for the Threat Inside the Content.
Theta Lake's new AI prompt injection classifier targets hidden threats inside enterprise UC content that traditional DLP tools cannot see.
Marcus Law · 20 May 2026
Anthropic to Brief Central Banks as Mythos Triggers Financial Security Fears
Anthropic has agreed to brief central banks and financial regulators on vulnerabilities identified by Mythos, a tightly restricted system that is already raising alarms over financial stability, national security, and the future of AI governance
Kristian McCann · 19 May 2026
1 in 4 Executive Leaders Have No Formal Metrics for Workplace Productivity - So What Now?
1 in 4 executive leaders have no formal workplace productivity KPIs. Here's what the data says about the modern workplace and what's next.
Sean Nolan · 14 May 2026
Beyond the Vendor Dashboard: Why IT Teams Are Turning to UC Observability for the Truth
As collaboration stacks become the norm, UC observability is the neutral layer IT teams need to close the visibility gap.
Christopher Carey · 14 May 2026
Why Most Enterprises Aren't Ready for the Agentic ITSM Tools Ivanti and ServiceNow Are Already Shipping
Agentic ITSM infrastructure is the gap vendors don't mention. McKinsey's data shows autonomous agents only work when the estate is rebuilt first.
Marcus Law · 14 May 2026
Samsung Galaxy Glasses Could Debut in July – and Meta Should Be Paying Attention
Samsung is reportedly set to unveil its first AI smart glasses at Galaxy Unpacked in London on July 22 – here's what we know
Christopher Carey · 14 May 2026
Mastering Zoom Compliance Through Certified Integration
For regulated organisations, a compliance programme is only as strong as its weakest point.
Marcus Law · 7 May 2026
Say Goodbye to Monitoring: Enterprises Are Now Boosting Productivity With Workforce Planning
Techtelligence data shows employee performance interest falling as HCM surges. Learn why workforce intelligence is rising.
Sean Nolan · 7 May 2026
BT Launches 'First Full Suite of Sovereign' Voice, AI and Cloud Solutions in UK: Key Takeaways
BT UK launches the first full sovereign cloud, AI, voice, and connectivity portfolio. Here's what enterprise and UC buyers need to know.
Kieran Devlin · 28 Apr 2026
Ivanti's Latest Release Puts Agentic AI ITSM Into Commercial Deployment
Ivanti's 2026 Neurons release introduces an IT service desk AI agent for autonomous resolution. Here's what it means for ITSM teams.
Sean Nolan · 27 Apr 2026
Will AI Agents Break the Project Management Software Model?
As the SaaSPocalypse wipes $285 billion from SaaS valuations, we examine whether project management software vendors can survive.
Thomas Walker · 27 Apr 2026
Responsible AI for UC and CX: A Governance Model That Survives Multi-Platform Reality
For most modern businesses, AI has evolved from a speculative frontier into an operational baseline.
Kieran Devlin · 27 Apr 2026
Is Your Collaboration Stack Audit-Ready for Regulated Use?
A CIO guide to audit-ready collaboration: test retention, audit trails, monitoring, and encryption to meet regulated compliance
Thomas Walker · 23 Apr 2026
The "Time Saved" Fallacy: Why AI Efficiency Doesn't Always Equal ROI
As AI automation sweeps through the enterprise, leaders like Fujitsu’s Dippu Singh, Wildix’s Rob Loake, and Staffbase’s Eva Spatz warn that saving time isn’t the same as creating value. True ROI, they argue, depends on how organizations reinvest the minutes AI frees up
Kristian McCann · 23 Apr 2026
Salesforce Expands Agent Fabric as AI Agents Multiply
Salesforce expands Agent Fabric with a central control plane for AI agent discovery, orchestration, governance, and LLM cost control.
Sophie Wilson · 22 Apr 2026
The AI Model Too Dangerous to Release: What is Anthropic's Claude Mythos And Why Should Enterprise UC Teams Be Worried?
AI model Claude Mythos can autonomously exploit enterprise vulnerabilities. Here's what UC security teams must act on before public release.
Alex Cole · 20 Apr 2026
Meta Plans 8,000 Job Cuts Amid Major AI Restructuring
Meta plans 8,000 job cuts starting May 20 as it restructures around AI, according to Reuters, with further layoffs expected later in 2026
Christopher Carey · 20 Apr 2026
Big UC Update: Smarsh's Simon Peters on CallCabinet Acquisition and Strengths of Unified Compliance
Smarsh’s CallCabinet acquisition boosts unified voice capture, AI governance and compliance across Microsoft Teams, Zoom, Cisco and RingC
Kristian McCann · 16 Apr 2026
GenAI’s Unexpected Power Users: Big Banks are Driving Adoption, says Loopio CEO
Host Christopher Carey speaks with Loopio CEO Zak Hemraj about Loopio’s latest industry report on the impact of generative AI.
Christopher Carey · 15 Apr 2026
5 Industry Case Studies That Prove Workplace Analytics Isn’t Optional Anymore
Explore workplace analytics use cases, workforce productivity analytics, HR analytics case studies, and workforce optimization examples.
Sean Nolan · 2 Apr 2026
Sovereignty Solved: How Compliance Leaders Can Expand Globally Without Losing Control
In this session, Kieran Devlin of UC Today sits down with Chris Stapenhurst, Director of Product Management at Arctera , to unpack a critical shift in the…
Kieran Devlin · 25 Mar 2026
RingCentral's Carson Hostetter on the AI Strategy That's Actually Moving the Needle
UC Today sits down with RingCentral's Carson Hostetter to break down the RingCentral AI strategy driving real customer results.
Marcus Law · 17 Mar 2026
Enterprise Connect 2026: RingCentral Unveils AIR Pro to Bring Voice Agents to Its CCaaS
RingCentral’s AIR Pro brings voice AI agents to CCaaS, with no-code Studio, multilingual support and healthcare templates.
Kristian McCann · 11 Mar 2026
Zoom Makes Its Boldest AI Play Yet at Enterprise Connect 2026
Zoom announces major agentic AI expansion at Enterprise Connect, with new features across Zoom Workplace, Zoom Phone, and Zoom CX contact centre
Marcus Law · 10 Mar 2026
HiBob's Payroll Solutions Get an Automation Upgrade With New Modulr Integration
Modulr has partnered with HiBob to embed payments automation directly inside its payroll workflow to remove the manual workload needed on payday
Kristian McCann · 5 Mar 2026
Top HCM Use Cases in 2026: Real-World Examples That Prove ROI
A summary of HCM use cases: How Oracle, SAP, Workday and more provide benefits for their customers and boost revenue.
Alex Cole · 4 Mar 2026
Is Google Workspace Studio's Rollout Already Ahead of Your Governance Policy?
Google Workspace Studio is rolling out to all business users, letting employees build AI agents without IT approval. Here are the governance risks IT leaders need to manage now.
Marcus Law · 2 Mar 2026
Which UC Security & Compliance Reports Buyers Are Using to Shape 2026 Budgets
The UC security research enterprise buyers use in 2026. Explore compliance analyst reports and collaboration risk analysis in this explainer.
Sean Nolan · 1 Mar 2026
3 Concerning Examples of UC Deepfake Threats & Malicious Synthetic Media
UC deepfake threats are rising across voice, video and email. Now synthetic media risk will reshape the evaluation of UC security tools.
Sean Nolan · 22 Feb 2026
monday.com vs Asana vs Smartsheet: Which AI Strategy Will Win Enterprise in 2026?
monday.com vs Asana vs Smartsheet: Which AI strategy is winning enterprise in 2026? We analyse the latest features and Techtelligence intent data
Marcus Law · 19 Feb 2026
Change Fatigue Will Derail Your Next Workplace Rollout, Unless You Fix it Now
Is change fatigue preventing your company from moving forward? Here's how you can fix it, and make your teams more agile.
Rebekah Carter · 19 Feb 2026
HCLTech and Cisco's 'Fluid' Contact Center Aims to Redefine the Route to AI
Cisco and HCLTech have deepened their strategic alliance, with a new GenAI-powered Fluid Contact Center offering a path to cloud migration.
Kieran Devlin · 16 Feb 2026
Build the Digital Team Rituals Hybrid Teams Need Before Culture Starts Slipping
Digital team rituals help hybrid teams boost engagement, belonging, and retention. Here’s how to design rituals that actually work.
Rebekah Carter · 16 Feb 2026
How to Keep UC Reliable: A Buyer’s Guide to Service Management and Connectivity
Check out this Buyer's Guide for IT service management and connectivity - essential ingredients for reliable Unified Communications (UC).
Sean Nolan · 15 Feb 2026
Solving Finance’s Speed-to-Lead Problem – How AI Agents Help Firms Respond Faster and Close More Deals
AI agents in UCaaS help financial services firms speed-to-lead, qualify mortgage and insurance prospects, and stay compliant.
Christopher Carey · 12 Feb 2026
Are Your AI Meeting Tools Breaking Compliance Rules? The Governance Gap Most UC Teams Ignore
Your employees are going to use AI in their meetings. Make sure they're following the right AI meeting policies...
Rebekah Carter · 11 Feb 2026
How Do Employee Experience Platforms Actually Deliver ROI?
Employee Experience Platform ROI: Key Use Cases That Deliver Results
Sophie Wilson · 10 Feb 2026
Vertical UC is the New Battleground: Evaluating Vertical-Specific Solutions for Unified Communications
The era of vertical UC solutions has arrived. Here's how to evaluate vendors based on how well their systems match your industry.
Rebekah Carter · 9 Feb 2026
AI Agents Are Moving Onto the Business Phone Number: Is UCaaS Becoming the Delivery Layer?
For much of the last decade, customer-facing automation in enterprise communications was defined by narrow, isolated touchpoints.
Christopher Carey · 5 Feb 2026
Liberating Legacy Lines: How to Cut POTS Costs and Escape Its Fading Reliability
Cut POTS costs and keep legacy alarms, elevators and desk phones running with Tango Networks’ Tango Extend over VoLTE, SIM and Ethernet. Published on UC Today.
Kristian McCann · 4 Feb 2026
Getting More from Your UC Security Tools: 5 Features You’re Probably Not Using
Unlock UC security features you already own. This comprehensive guide outlines 5 security capabilities that reduce enterprise risk.
Sean Nolan · 4 Feb 2026
30 Percent of Companies Are Blocking UC Tools And It's Making Compliance Worse
Unified communications and collaboration platforms were designed to make work simpler.
Christopher Carey · 29 Jan 2026
France Says Au Revoir to Microsoft Teams, Zoom for Sovereign Video Platform
France will roll out its sovereign videoconferencing platform “Visio” across state services by 2027, replacing Microsoft Teams and Zoom.
Kieran Devlin · 27 Jan 2026
Workday Bets Big on Canadian Tech Talent with CAD $1bn Investment
Workday is ramping up its Canadian presence with a CAD $1 billion investment to tap into the country’s fast-growing tech talent pool.
Kristian McCann · 27 Jan 2026
Microsoft Planner Gets AI Boost and Compliance Upgrades as Copilot Integration Deepens
Microsoft Planner gets major updates including Copilot AI integration, enterprise security controls, and Teams chat features.
Marcus Law · 26 Jan 2026
The Compliance Schism: Why 2026 is the Year of the ‘Two-Stack’ Enterprise
As US and EU regulations diverge in 2026, global CIOs face a "Compliance Schism." Discover why Digital Sovereignty is forcing a shift to the "Two-Stack" enterprise model.
Marcus Law · 22 Jan 2026