In this UC Today interview, host Kristian McCann speaks with Simon Peters, Director of Channel Sales at Smarsh, to unpack the company’s latest innovations in digital communications governance, its incorporation of CallCabinet, and what that means for partners and customers worldwide.
Smarsh is a global leader in digital communication capture, archiving, and compliance, empowering organizations to manage voice, text, and social interactions securely and intelligently across platforms like Microsoft Teams, Zoom, Cisco, RingCentral, and 8x8.
Simon discusses how Smarsh is transforming compliance from a traditional box-ticking exercise into a strategic, AI-driven advantage - one that helps businesses uncover insights, detect risks, and improve performance across industries ranging from financial services to contact centers and healthcare.
Watch The Interview to Discover:
- How Smarsh helps organizations move beyond simple data capture to proactive compliance and analytics.
- Why unified call recording and platform-agnostic capture are critical for scaling across multi-channel environments.
- How Smarsh’s acquisition of CallCabinet strengthens its unified voice capture and compliance capabilities.
- The ways AI governance, data sovereignty, and supervised analytics are reshaping how businesses handle regulated communications.
- What emerging technologies - including AI and machine learning - mean for the future of compliance, surveillance, and risk management.
