Eric Yuan
CEO · Zoom
135 stories · newest first
Zoom Guides Lower for Q2 as Webex Posts Best Ever Quarter
Zoom reports Q2 FY27 on 25 August, with guidance pointing to slower growth than Q1, as Cisco's Webex business and RingCentral have both outpaced it. AI Companion usage is surging, but revenue hasn't caught up, and a new APAC hire focused on CX and SMB growth suggests where Zoom thinks the fix lies
Marcus Law · 18 Aug 2026
Is Webex Cisco's Growth Story Again? Collaboration Just Had Its Best Quarter in Seven Years
Cisco's Collaboration business had its best quarter in seven years in Q4 FY26, with Webex, devices and contact center all growing
Marcus Law · 13 Aug 2026
Zoom Reports $1.24bn Q1 Revenue as AI Companion Users Surge 184%
Zoom reports $1.24bn Q1 FY2027 revenue, up 5.5% YoY. AI Companion paid users jump 184% as enterprise and Contact Center growth accelerates.
Marcus Law · 26 May 2026
Microsoft, Zoom and Google Tighten Meeting Bot Controls as Otter Case Nears Hearing
Microsoft Teams, Zoom and Google Meet are tightening controls on AI meeting bots as the Otter.ai lawsuit approaches a May 2026 hearing.
Rob Scott · 6 May 2026
Zoom CEO “Hates” the 5-Day Week, Says 3-Day Schedule Could Be the Future of Work
Zoom CEO Eric Yuan says AI could make a three-day workweek the norm within a decade as digital agents take over routine tasks and reshape how long people need to work
Kristian McCann · 13 Apr 2026
Zoom Earnings Analysis: Has Its $5Bn 'System of Action' Pivot Silenced the Skeptics?
Zoom earnings for Q4 FY26 reveal a strategic pivot to a "System of Action," with a strong AI monetization driving a $5 billion outlook.
Kieran Devlin · 26 Feb 2026
"More and More, I’m Talking to ChatGPT" – Says Zoom CEO
Zoom CEO Eric Yuan says, “More and more, I’m talking to ChatGPT.” Discover why he’s betting on voice AI to drive productivity and how Zoomtopia 2025 will showcase the future of AI-first workflows.
Rob Scott · 10 Sept 2025
Fastest Growth in Three Years: Zoom's Bet on AI to Redefine Collaboration is Paying Off
Zoom’s fastest growth in three years shows why AI, contact centre wins and enterprise revenue matter for workplace buyers. Published on UC Today.
Kieran Devlin · 25 Aug 2025
Zoom CEO Says Work-Life Balance Is a Myth – But AI Could Flip the Script
Zoom founder and CEO Eric Yuan has never been one to sugarcoat his journey to the top.
Christopher Carey · 27 Jun 2025
The Future of Work: Why Augmented Human Experiences Beat AI Replacement Every Time
The future of work isn't AI replacement—it's smart augmentation. Explore how UC leaders can enhance productivity while keeping humans in control.
Rob Scott · 27 May 2025
$100K Customer Up 8.0% YoY: Why Big Deals Were Key to Zoom's Strong Q1 Earnings
Zoom’s 8% rise in $100K customers shows AI Companion, Custom AI Companion, Virtual Agent and Workplace for Frontline are winning deals. Published on UC Today.
Kristian McCann · 22 May 2025
Big UC News From Zoom, Google, 8x8, CallCabinet and Trello
Zoom Workvivo grew 89% as Google faces EU DMA scrutiny, 8x8 adds CallCabinet compliance recording, and Trello rolls out AI and Slack. Published on UC Today.
Kieran Devlin · 28 Feb 2025
Workvivo Customer Base Jumps 89% in a Year, Cementing Zoom as an EX Leader
Zoom says Workvivo customer growth jumped 89%, bolstering its employee experience lead with Contact Center, AI Companion and Amazon wins. Published on UC Today.
Kieran Devlin · 25 Feb 2025
The Ultimate Zoom Communications Guide: Everything You Need to Know
Why it matters: Zoom has grown from video meetings into an AI-first work platform. Published on UC Today, it covers Zoom Workplace, AI Companion, Phone, Rooms a
Rebekah Carter · 24 Feb 2025
Zoom in 2025 - Rewriting the Hybrid Playbook?
Zoom’s 2025 shift into CX, CCaaS and AI Companion could reshape hybrid work for buyers. Published on UC Today, with Microsoft interop and partners.
David Dungay · 2 Jan 2025
Zoom Boosts School, University Collaboration With Workplace For Education
Zoom has announced Zoom Workplace for Education, a new UCaaS solution to enhance collaboration in schools and universities.
Kieran Devlin · 16 Dec 2024
Zoom Empowers Channel Partners With Video SDK Resale Service
Zoom’s Video SDK resale service gives channel partners a new route to sell programmable video, audio, screen sharing and chat. Published on UC Today.
Kieran Devlin · 9 Dec 2024
Big UC News From Microsoft, Zoom, Google, Cisco Webex and Tango Networks
Microsoft Reportedly Being Investigated By FTC In Sweeping Probe, Teams and Outlook Experiences Major Outage Following a momentous Microsoft Ignite last…
Kieran Devlin · 29 Nov 2024
Zoom Drops 'Video' From Company Name, Secures Largest Workvivo Deal
Zoom drops Video for Zoom Communications as AI-first strategy, Workvivo and Contact Center wins grow. Published on UC Today.
Kieran Devlin · 26 Nov 2024
The UC Leaders Awards Winners Are Here!
The UC Leaders Awards 2024 honour winners from Zoom, Cisco, Dialpad and BroadSource, spotlighting UC innovation.
John Davis · 21 Nov 2024
Announcing the Finalists for the UC Leaders Awards 2024
We’re excited to announce the finalists for the inaugural UC Leaders Awards! These awards celebrate excellence in unified communications, and for the…
Rob Scott · 7 Nov 2024
The Evolution of AI Avatars: Digital Twins in UC Tools
Why it matters: Zoom, Microsoft and Google are moving AI avatars beyond novelty, with digital twins in UC tools set to join meetings and cut admin. Published on
Rebekah Carter · 1 Nov 2024
AI and the 4-Day Work Week: Will AI Transform your Schedule?
With AI, 4-day work weeks could soon become the norm. Interest in the 4-day work week has been growing for some time now.
Rebekah Carter · 30 Oct 2024
Big UC News from Zoom, HeyGen, Cisco Webex, Salesforce and Microsoft
Zoom AI Companion 2.0 goes live, HeyGen adds AI avatars for Zoom, and Webex, Salesforce and Microsoft ramp up workplace AI on UC Today.
Kieran Devlin · 25 Oct 2024
HeyGen Reveals AI Avatars That Can Attend Zoom Meetings For You
HeyGen’s AI avatars can attend Zoom meetings, summarise and decide for you, with OpenAI Realtime Voice and Google Calendar. Published on UC Today.
Kieran Devlin · 23 Oct 2024
Zoom vs. Microsoft Teams: The AI Showdown Heating Up the Future of Work
Zoom AI Companion beats Microsoft Teams Copilot in third-party testing, cutting transcription errors 36% and sharpening summaries. Published on UC Today.
Rob Scott · 21 Oct 2024
AWS CEO Shows the Exit Door to Employees Disgruntled By Its In-Office Mandate
AWS’s five-day office mandate could affect morale, retention and innovation. Published on UC Today, Matt Garman cites Amazon Chime and culture.
Charlie Mitchell · 18 Oct 2024
Your Next Personal Assistant Knows You Better Than Your Boss
Zoom AI Companion 2.0 and AI Studio matter for buyers needing personalised hybrid work AI, Outlook, Google Docs and ServiceNow integration. Published on UC Toda
Rob Scott · 17 Oct 2024
My Top Takeaways from Zoomtopia 2024: 3,000 Features and the AI-Powered Future
Zoomtopia 2024 was an exciting showcase of cutting-edge innovation, as Zoom continues to push the boundaries of unified communications and contact center…
Rob Scott · 14 Oct 2024
Zoom's CEO and the Future of Work: Could AI Unlock a 4-Day Work Week?
Zoom's Eric Yuan says AI Companion 2.0 could reshape productivity and enable a four-day work week, with Zoom Workplace, Jira and ServiceNow. Published on UC Tod
Rob Scott · 10 Oct 2024
Big UC News from Microsoft, Zoom, AWS, Owl Labs and Mersive
Microsoft Copilot ‘Recall’ Relaunches With Enhanced Security After Privacy Controversy Microsoft is relaunching Copilot’s “Recall” feature on its upcoming…
Kieran Devlin · 4 Oct 2024
Ex-Microsoft Modern Workplace Exec Takes Zoom CFO Role
Why it matters: ex-Microsoft modern workplace exec Michelle Chang is joining Zoom as CFO, shaping Zoom 2.0, AI-first collaboration and growth. Published on UC T
Tom Wright · 2 Oct 2024
Zoom Workplace, Workvivo Land On AWS Marketplace
Zoom Workplace and Workvivo are now on AWS Marketplace, helping buyers consolidate procurement for Meetings, Team Chat, Phone, Contact Center and more. Publishe
Kieran Devlin · 30 Sept 2024
Big UC News from Zoom, Mitel, Amazon, Slack and Microsoft
Zoom and Mitel strike a new UCaaS deal, Zoom AI Companion gains FedRAMP, and Microsoft, Slack and Amazon move on AI, UC and RTO. Published on UC Today.
Kieran Devlin · 20 Sept 2024
Zoom Named Mitel's Exclusive UCaaS Partner After RingCentral Break
Zoom becomes Mitel’s exclusive UCaaS partner after RingCentral, bringing Zoom Workplace, AI Companion and hybrid cloud UC to enterprises.
Kieran Devlin · 18 Sept 2024
Big UC News from Asana, Cisco, Envoy, Logitech, Zoom and Apple
Asana Appoints Former RingCentral Exec As New CFO Asana has appointed former RingCentral CFO Sonalee Parekh as its own new Chief Financial Officer .
Kieran Devlin · 6 Sept 2024
Should UC And Collaboration Businesses Charge For AI?
Why UC buyers should care: Zoom AI Companion is free with paid plans, while Microsoft Copilot for 365 charges extra for AI. Published on UC Today.
Kieran Devlin · 3 Sept 2024
Zoom Adds Apple Exec To Board Of Directors
Zoom adds Apple executive Mike Fenger to its board as it expands AI smart name tags in Zoom Rooms, highlighting governance and meeting engagement. Published on
Kieran Devlin · 2 Sept 2024
Zoom Aims To Boost Meeting Engagement With Smart Name Tags
Zoom has announced the addition of AI-powered smart name tags intended to enhance meeting engagement and inclusivity.
Kieran Devlin · 28 Aug 2024
Over 4/5ths Of Workers Feel More Productive In Hybrid/Remote Setups
Why it matters: Zoom and Reworked INSIGHTS show 84% of workers feel more productive in hybrid or remote work, with AI and workplace tools needing improvement. P
Kieran Devlin · 27 Aug 2024
Big UC News from Zoom, Microsoft and Avaya
Zoom, Microsoft Teams and Avaya updates matter for buyers: AI Companion, a 1 million-attendee webinar option, unified Teams and EMEA grow
Kieran Devlin · 23 Aug 2024
Zoom CEO Calls Out Vendors Charging 'A Lot' For AI Features
Zoom celebrated AI's impact across its portfolio in its latest earnings call at "no additional cost" while calling out "other vendors who have to charge…
Kieran Devlin · 22 Aug 2024
Zoom Empowers The Channel With Workvivo Resale Offering
Zoom’s Workvivo resale offer gives channel partners new routes to market, as Meta Workplace migration, Zoom Workplace and employee experience converge. Publishe
Kieran Devlin · 24 Jun 2024
AI Show – Navigating AI's Legal Landscape
OpenAI, Zoom, Microsoft and Apple AI updates show why outages, privacy and regulation matter. Published on UC Today, with Dr Scott Allendevaux.
Rob Scott · 13 Jun 2024
Big UC News from Asana, Zoom, Salesforce, Slack and Cisco Webex
Asana Doubles Down On AI In Work Management Technology, Announces AI Teammates To Elevate Productivity Asana stressed the seismic potential of AI in…
Kieran Devlin · 7 Jun 2024
Zoom CEO Foresees Future of AI Avatars Attending Your Meetings
Zoom 's CEO has shared his vision of AI-powered avatars that can represent and make decisions for their human counterparts, such as attending meetings…
James Stephen · 4 Jun 2024
4 Takeaways From Avaya ENGAGE 2024
Avaya ENGAGE 2024 showed why buyers should watch its AI, RingCentral, Zoom, LivePerson and Edify moves across AXP and Aura.
Tom Wright · 21 May 2024
Zoom Rooms Passes 2Mn Licenses Milestone
Zoom has announced that it's surpassed two million licenses for Zoom Rooms. In Zoom's latest earnings call, the launch of its AI-powered, unified…
Kieran Devlin · 21 May 2024
Zoom AI Companion Launches Automatic Language Detection
Zoom has announced that its AI Companion productivity assistant now automatically detects supported languages when producing meeting summaries.
Kieran Devlin · 28 Feb 2024
Zoom Surpasses 500K AI Companion Accounts Milestone
Zoom AI Companion has topped 500,000 accounts, showing why buyers should care about faster productivity, Team Chat, Contact Center and Workvivo.
Kieran Devlin · 27 Feb 2024
Zoom Confirms Layoffs, Says Hiring Continues
Zoom has made a round of layoffs but said it has not paused hiring as it continues to build out new tech.
Tom Wright · 2 Feb 2024
Would a Zoom, Five9 Acquisition Make Sense?
Why Zoom and Five9 could stay separate: analysts weigh Zoom Contact Centre, CCaaS, cloud contact centre and Microsoft, Cisco. Published on UC Today.
James Stephen · 19 Dec 2023
Google Exec Says Microsoft Concession is 'Too Little, Too Late' as EU Continues Antitrust Probe
A Google executive has described Microsoft 's concession to unbundle Teams from its Office suite as "too little, too late".
Kieran Devlin · 18 Sept 2023
What Now After Microsoft Unbundles Teams from Office?
The timing of Microsoft's decision to unbundle Teams and Office was abrupt, even if the decision itself was perhaps less surprising.
Kieran Devlin · 12 Sept 2023
Big UC News from Zoom, Slack and Microsoft
Zoom AI Companion, Slack AI and Microsoft Teams changes add generative AI, automation and unbundled pricing buyers should watch.
Kieran Devlin · 8 Sept 2023
‘You Should Ask The FTC’ – Zoom CEO Responds to Teams EU Unbundling
Zoom says Microsoft Teams unbundling shows why buyers should watch Office 365, Microsoft 365 and EU antitrust costs.
Tom Wright · 6 Sept 2023
Big UC News from Zoom, Microsoft, Mitel and BT
Why it matters: Zoom, Microsoft Teams, Mitel and BT are reshaping UC with AI, immersive spaces, message links, Unify and 5G learning. Published on UC Today.
Kieran Devlin · 26 May 2023
Zoom Reports Q1 Growth Despite Lay-Offs
Zoom has reported three percent year-over-year growth at its Q1 2024 earnings call, despite laying off 15 percent of its staff.
James Stephen · 23 May 2023
SVB Collapse: HSBC Buys UK Wing After Tech Industry Plea to Government
HSBC’s SVB UK buyout protects deposits and 3,000 tech accounts, easing cashflow risk for Slack, Zoom and other UC&C firms. Published on UC Today.
Jonny Wills · 13 Mar 2023
Zoom Phone Passes 5.5 Million Seats as Revenue Rises
In its Q4/23 statement to investors, video conference giant Zoom has announced Zoom Phone take-up has risen to above 5.5 million seats.
Jonny Wills · 28 Feb 2023