Zoom has announced that it's surpassed two million licenses for Zoom Rooms.
In Zoom's latest earnings call, the launch of its AI-powered, unified platform, Workplace, helped catalyse prosperous quarters for several of Zoom's products, including Zoom Rooms. The business's year-over-year revenues saw three percent growth, above the guidance for the quarter.
Zoom's Rooms licences milestone was among several operational successes that the vendor celebrated, including now having five customers with 100,000 or more Zoom Phone seats and 700,000 AI Companion licenses activated since its arrival eight months ago.
Eric Yuan, Founder and CEO at Zoom, said during the earnings call:
Our Spaces portfolio has expanded from Zoom Rooms into integrated adjacencies like Workplace Reservation, Visitor Management, and Digital Signage. As of the end of Q1, the cumulative number of Zoom Rooms licenses purchased was over 2 million."
Zoom is emphasising the impact of its workplace management services as it continues to expand beyond its core meetings and collaboration products. Yuan noted that in the past 12 months, Zoom has provisioned over 100,000 desks in Workspace Reservations to support in-office work. Yuan highlighted businesses such as Capital One, Flex, BAYADA Home Health Care, and Cooley use Zoom Rooms and Workspace Reservation to support their globally dispersed hybrid workforces and optimise in-office time.
Yuan highlighted its Workvivo integration, which affirms this commitment to facilitating seamless hybrid work. A "major telco" that bought 100,000 seats signed up to Workvivo this quarter.
Yuan also celebrated the strengthening of Zoom's channel partnerships. He explained that Average Selling Prices (ASPs) are rising, driven by the popularity of Zoom's higher-tier packages. These packages enable agents and managers to leverage AI with features like AI Expert Assist, Workforce Management, and Quality Management.
Zoom's Contact Center milestones are also eye-catching. Zoom Contact Center now has 90 customers with over $100,000 in ARR — illustrating 246 percent year-over-year growth. Its FedRAMP moderate authorisation allows US government agencies and entities to leverage Contact Center while having launched critical social channels such as WhatsApp and Facebook Messenger with Zoom Phone integrations, enabling direct transfers between agents and other departments.
Yuan stressed that Zoom has seen "strong growth in the number of deals where we have beat or displaced a Gartner top four CCaaS player". Major League Baseball, for example, expanded its partnership by integrating Zoom Quality Management into its Zoom Contact Center deployment. Health Nonprofit Centerstone expanded Zoom Phone and added Zoom Contact Center to utilise AI to provide better care and Zoom Team Chat to streamline communications within a unified ecosystem.
"Zoom Workplace exists alongside and is designed to seamlessly integrate with our business services, including Zoom Events, Revenue Accelerator, Contact Center, Virtual Agent, and others," Yuan added. "Zoom Contact Center, launched only two years ago, is ready for prime time."
