Boosting Productivity & Voice Connectivity: Tata Communications’ UCaaS Solution for Microsoft Teams
Learn how teams UCaaS helps modern enterprises streamline communication and improve employee engagement seamlessly.
George Malim · 10 Mar 2025
Why 'Modern Work' is Already Outdated – And What Comes Next
Explore modern work trends that blend IoT, AI, and personal context for enhanced productivity and communication in the workplace.
George Malim · 5 Mar 2025
The Hidden Security Gaps in Video Collaboration — Are You Protected?
Why video collaboration security now needs more than Zoom bombing defences: AI assistants, Teams, Zoom, Webex, E2EE and SecureBlu. Published on UC Today.
George Malim · 11 Feb 2025
Variphy Introduces Support for CUBE CDR Reporting and Analytics in Variphy Cloud for Greater Granularity
Variphy Cloud adds Cisco CUBE CDR reporting and analytics for Microsoft Teams, Webex Calling and Zoom Phone, improving visibility.
George Malim · 5 Feb 2025
Is The Collaboration Industry Delivering What Customers Need?
Although much of the heavy lifting in terms of enabling users with collaboration tools and platforms has been done, the meeting room experience often…
George Malim · 31 Jan 2025
Voice and AI: Key Trends 2025 for European SMB Cloud Communications Businesses
Why SMB cloud communications buyers should care: voice and AI are converging in 2025, with Enreach, LLMs, conversational AI and intelligent IVR.
George Malim · 23 Jan 2025
Variphy for Microsoft Teams Helps IT Managers Optimise Deployments
Variphy gives IT managers Microsoft Teams Phone analytics, dashboards and compliant data storage, helping optimise deployments. Published on UC Today.
George Malim · 20 Nov 2024
Variphy Provides Multi-Platform Support for Analysing Call Data
Variphy gives enterprises multi-platform call analytics across Cisco, Webex, Zoom and Microsoft for clearer UC reporting.
George Malim · 18 Nov 2024
Shure Highlights how High-quality Collaboration Technology can Transform Employee Productivity and Business Outcomes
High-quality Shure audio can lift productivity, reduce miscommunication and improve hybrid collaboration with UC, DSPs and speakers. Published on UC Today.
George Malim · 7 Nov 2024
The Biggest Multi-Platform UC Challenge – And How to Fix It
Multi-platform UC is raising costs and complexity. Published on UC Today, Tata Communications GlobalRapide unifies Microsoft, Cisco, Zoom and more.
George Malim · 5 Nov 2024
Akixi Just the Job for Highly Distributed Recruitment Agencies
Akixi gives distributed recruitment agencies live call visibility and real-time data to improve service, staff use and revenue.
George Malim · 30 Oct 2024
Professional Services Companies Gain Real-time Call Visibility with Akixi
For professional services organizations, the customer experience stakes are extremely high.
George Malim · 29 Oct 2024
Akixi Puts the Speed Back in Fast Food Service
Akixi CX Analytics helps fast food chains cut missed calls, improve response times and boost revenue with real-time call analytics, hoste
George Malim · 23 Oct 2024
Intelligent Adoption Framework Signifies a New Era for AI
Artificial intelligence, following a few years of hype in which it was treated as a new concept set to immediately transform our existence, is now firmly…
George Malim · 21 Oct 2024
Enreach for Service Providers Enables MSPs to Pick and Choose from UCaaS Portfolio
The emergence of cloud as-a-service solutions has transformed the communications dealer and service provider landscape, providing both challenges and…
George Malim · 19 Sept 2024
How Regulatory Grade AI helps with Model Risk Management as GenAI Impacts Businesses
While AI is far from new, enterprises are viewing the new wave of AI, notably in the form of GenAI, with caution as adoption accelerates rapidly.
George Malim · 17 Sept 2024
Sound Security has a Critical Role in Safeguarding Networked Audio
As conferencing endpoints proliferate, safeguarding your network from attempts to access confidential data – including audio – on your IP network has…
George Malim · 9 Sept 2024
Tata Communications Helps Customers to Control Hidden Costs of Hybrid Working
Tata Communications GlobalRapide helps cut hidden hybrid working costs, supporting CBRE and JLL-led workspace, AV and cloud collaboration
George Malim · 3 Sept 2024
Strengthen Your Business Phone Systems with Fixed-Mobile Convergence
Why it matters: Enreach Contact Anywhere brings FMC to UK business phone systems, adding native dialler voice continuity, eSIM and mobile GSM.
George Malim · 6 Aug 2024
Shure and Neat Join Forces to Enhance Higher Education Experiences
Shure and Neat pair Microflex Wireless neXt 2 and Neat Bar Pro to improve Zoom Rooms audio and video in higher education.
George Malim · 31 Jul 2024
Smarsh Sets Out Strategy for Capturing Voice Across Telephony and Apps
Why voice capture is getting harder for regulated firms: Smarsh targets mobile telephony, WhatsApp, WeChat, Signal and Telegram for GDPR, MiFID II and FINRA. Pu
George Malim · 30 Jul 2024
Variphy Reporting Helps Cloud Calling Migration Maximise Benefits
Variphy reporting helps UC buyers track cloud calling migration, CUCM usage and user adoption, improving readiness, compliance and benefits. Published on UC Tod
George Malim · 30 Jul 2024
Microsoft Teams Phone Capabilities Enhanced with Variphy Reporting Integrations
Variphy adds Microsoft Teams Phone reporting integrations for compliance, call analytics and dashboards, helping buyers track usage and r
George Malim · 25 Jul 2024
Akixi Reveals how Service Providers can Add Value for Healthcare Customers
Healthcare buyers need better UC reporting and CRM integration; Published on UC Today, Akixi shows service providers how Microsoft Teams analytics can cut call
George Malim · 17 Jul 2024
A Mobile-first Approach is Needed for Efficient Hybrid Frontline Workforces
Why frontline hybrid work needs mobile-first calling: Tata Communications Jamvee brings cloud PSTN, Microsoft Teams, Microsoft 365 and MOVE eSIM to UC Today.
George Malim · 16 Jul 2024
New Era Technology Helps Enterprises Transform Video Collaboration Spaces Ready for Modern Work
The last 12 months has seen concepts of modern work crystallise as organisations build familiarity with new ways of working and seek to prepare their…
George Malim · 15 Jul 2024
Tata Communications’ GlobalRapide reimagines business communications in India
Why compliant cloud communications now matter in India: Tata Communications’ GlobalRapide, Microsoft Teams Operator Connect and Cisco Webex Calling.
George Malim · 28 Jun 2024
Smarsh Sets Out Six Steps for Successful Electronic Communications Archive Migration
Smarsh says archive migration matters for regulated buyers facing petabytes of data, with six steps for compliance, FRCP, GDPR and SEC.
George Malim · 19 Jun 2024
Mobile Apps for Sales Teams can’t be Second Class Citizens, says lynes
Lynes Technologies says mobile-first UCaaS and CRM integrations matter as lynes gives sales teams full app access, Hubspot, Salesforce, P
George Malim · 8 May 2024
Enterprises Look to Close Social Media Communication Compliance Gap
Social media compliance gaps are exposing enterprises to recordkeeping and market-risk issues; Published on UC Today, Global Relay covers X, LinkedIn and SEC ru
George Malim · 2 May 2024
Users with Specific Voice Requirements or the Need to Access Features of Non-Teams Endpoints are Being Neglected
Teams gaps for DECT phones, lone workers and non-Teams endpoints are being closed as Resonate extends Microsoft Teams voice, mobility and field telecoms.
George Malim · 30 Apr 2024
Resonate Experts Address Complex Teams ‘Gotcha’ Scenarios
Microsoft Teams has played a massive part in bringing UC capabilities to users, providing a consistent, ubiquitous and familiar experience.
George Malim · 18 Apr 2024
New Era Technology Explains why AI Success Relies on an Effective Copilot
Artificial intelligence is the hot topic in every technology sector but turning AI into a productive benefit for your business demands careful…
George Malim · 12 Apr 2024
How to Choose Conferencing Equipment Wisely: Shure Microflex Ecosystem Ideal to Reinforce Collaboration in Every Meeting Space
Choosing the right ceiling array now matters for hybrid collaboration and meeting equity. Published on UC Today, Shure Microflex MXA902, MXA901 and Designer 6.0
George Malim · 5 Apr 2024
Enreach for Service Providers puts Mobility at the Heart of UCaaS and CCaaS
Fixed-mobile convergence (FMC) has given mobility a starring role at the centre of all communications.
George Malim · 3 Apr 2024
Shure’s new Microflex® Wireless neXt 2 now certified for Microsoft Teams
The new system has been designed to offer a cost-effective, intuitive, and all-in-one audio solution for classrooms in schools and education institutions…
George Malim · 2 Apr 2024
UCaaS and CCaaS Convergence, AI and User Choice Set the Pace in 2024
UCaaS and CCaaS convergence, AI and user choice are reshaping 2024, with Enreach helping buyers cut cost and simplify communications. Published on UC Today.
George Malim · 26 Mar 2024
New Era Technology Helps Digital Transformation Customers Achieve Enhanced CX with Flexible Cisco Offerings
Organisations across the world are embracing digital transformation as they provide improved customer experiences.
George Malim · 11 Mar 2024
Lynes brings Mobile-first UCaaS to Benelux in First Phase of European Expansion
Lynes Technologies, the Swedish provider of UCaaS solutions, is taking lynes , its mobile-first UCaaS platform, to the European market starting with the…
George Malim · 29 Feb 2024
How to Decide Between Global and Regional UCaaS Providers or Choose the Best of Both Worlds
With the global unified communications and collaboration (UC&C) market forecast by analyst firm IDC to have grown 8.2% year-on-year to US$64.2billion in…
George Malim · 23 Feb 2024
Resonate Enhances Teams Contact Centres with Automation and AI Integrations
Achieving excellent contact centre performance has always been about ensuring smooth integrations with adjacent systems that agents utilise to serve…
George Malim · 22 Feb 2024
Enterprises Need a Strategy to Ensure Successful Microsoft Teams Rooms Deployment
Microsoft Teams Rooms rollouts can fail without room strategy. Published on UC Today, Resonate says people, place and process should guide AV, design and remote
George Malim · 13 Feb 2024
Maximizing Hybrid Collaboration in Conferencing with Shure MXA902 Integrated Conferencing Ceiling Array
Shure MXA902 boosts hybrid collaboration with Teams, Zoom Rooms and Google Meet certification for small meeting rooms.
George Malim · 23 Jan 2024
Digital Signage: Creating Maximum Impact for Your Business
Since the pandemic, there has been a significant increase in utilisation of digital signage as sectors from governments to healthcare and education to…
George Malim · 3 Jan 2024
Tata Communications GlobalRapide Expands Cloud Voice Footprint and Adds Cloud Numbers
Why it matters: Tata Communications GlobalRapide now covers 48 countries and adds Cloud Numbers, easing global voice, BYOC and Teams/Webex integration. Publishe
George Malim · 3 Jan 2024
ULAP Networks Simplifies Number Porting into Collaboration Platforms for Global Enterprises
ULAP Networks eases number porting for Zoom, Microsoft Teams and other CX platforms, helping multinationals keep local PSTN numbers.
George Malim · 21 Dec 2023
New Enreach Contact App Suite Unveiled – Elevating European Business Communications
Following the recent launch of the new Enreach Contact in Spain and Latvia, Enreach is set to introduce the Enreach Contact App Suite in early 2024.
George Malim · 20 Dec 2023
New Global Study Uncovers Need for Greater Focus on High-Quality Audio
Shure recently commissioned market firm IDC* to conduct a global study to reveal the challenges organisations are facing in hybrid work and how…
George Malim · 6 Dec 2023
Smarsh Sets Out How it Can Help Businesses Achieve Global Compliance at Scale with Zoom Phone
Smarsh helps regulated businesses meet global compliance at scale with Zoom Phone, Zoom One, capture, archiving and monitoring.
George Malim · 29 Nov 2023
Service Providers Reach for Flexible Customisations with Latest Enreach UP Platform
Enreach UP helps service providers tailor UCaaS, CCaaS and voice with white label, BYOC, APIs and SSO, published on UC Today.
George Malim · 29 Nov 2023
ULAP Networks Extends Cloud Collaboration with ULAP Smart Exchange
ULAP Smart Exchange helps global enterprises use Zoom, Microsoft Teams and NICE CXone in hard-to-reach locations. Published on UC Today.
George Malim · 14 Nov 2023
Smarsh Urges Caution to Unlock the True Value of Generative AI
Smarsh warns rushed generative AI and LLM adoption can amplify bias, compliance risk and archive load for businesses.
George Malim · 8 Nov 2023
Enterprises Hang Up on Employee Personal Mobile Numbers for Business Calling and Turn to Tata Communications JAMVEE App
Tata Communications JAMVEE helps banks and frontline firms replace personal mobile numbers with cloud business calling, CRM APIs and glob
George Malim · 6 Nov 2023
Surveillance Doesn’t Have to be Sinister, says Smarsh
AI and LLM compliance tools can spot bullying, harassment and toxic culture, helping Smarsh buyers protect remote workers and avoid litigation. Published on UC
George Malim · 31 Oct 2023
New Report Reveals AI's Impact on Customer Experience
In today's rapidly evolving business landscape, the integration of Artificial Intelligence (AI) and automation has become a central force driving change.
George Malim · 30 Oct 2023
ULAP Networks makes NICE CXone Platform Available via ULAP Smart Exchange
ULAP Networks adds NICE CXone to ULAP Smart Exchange, helping buyers cut legacy hardware with AI, cloud CX and Smart Cloud Network. Published on UC Today.
George Malim · 18 Oct 2023
New Era Technology Supports the Changing Shape of Offices as Return-to-Work Strategies Gather Momentum
As return to work strategies start to drive workers back to the office for greater percentages of their time, traditional office spaces need to rethink…
George Malim · 16 Oct 2023
Resonate Reveals How to Optimise Agent Preparation for Cloud Contact Centres
Humans are typically resistant to change, so a critical element of migrating a contact centre to the cloud is to ensure agents are ready for the changes…
George Malim · 9 Oct 2023
Adopting More than One UC&C Suite is Flexible, Future-proof and Resilient, says New Era
Keeping unified communications and collaboration simple is central to the continued adoption of the technologies by users and to enterprises’ efforts to…
George Malim · 29 Sept 2023
Tata Communications Shares Strategies for Office Work in Hybrid Era
Why return-to-office plans need better endpoint management: Tata Communications GlobalRapide ties Microsoft Teams Rooms, devices and UC together. Published on U
George Malim · 31 Aug 2023