Multinational enterprises operate globally and but think locally – they’re ‘Glocal’. They have seen the value in utilising locally obtained, PSTN numbers in the countries they operate for many years. However, this has been complicated to achieve in the new era of cloud collaboration services, especially for those with smaller, remote offices in regulated markets. For others, virtual number offerings of global carriers have not enabled them to retain nor utilise these for future services. With the addition of CX to the communications arsenal, the situation with number porting has become even more complex and stringent.
Retaining local numbers while allowing their workers to use their CX platforms, requires specialised capabilities.
Chief Executive of ULAP Networks, Dominic McDonald, says ULAP has partnered with leading cloud partners such as Zoom, NICE, Simplify360, Microsoft Teams and CallCabinet to name a few, and has devoted its resources to enabling this, building up relationships with regulators and obtaining carrier licences in countries to ensure compliance.
“Number porting is not the same in all countries, but we can help customers bring their existing telephony into the platform of their choice,” confirms McDonald. “In most countries, there are more variables and you don’t know what you will find until you get there.
These are things we discover and uncover to overcome so customers will enjoy the benefits of local integration with the CX platform of their choice. We do the heavy lifting, so telephony numbers work and users can utilise their platform at ease. ULAP operates in areas from Papua New Guinea to Ivory Coast, to Kazakhstan to Brunei Darussalam.”
