Voiceflex has announced a strategic partnership with Audiocodes to launch an AI-powered conversational IVR and contact centre for Microsoft Teams.
Voiceflex affirms this partnership announcement underscores its dedication to continuous innovation and providing cutting-edge products and applications. This move highlights their commitment to penetrate the Microsoft Teams space further and maintain a leading position in the dynamic and rapidly changing industry landscape.
"We’ve been delivering SIP services for nearly 20 years; now we need to ride the next wave and take the business from Telco to a Techno business," said James Arnold-Roberts, CEO of Voiceflex.
Our collaboration with AudioCodes represents a significant milestone in our journey to be the most innovative voice enablement partner in the channel. We’re excited about the possibilities this partnership brings to Voiceflex and our valued partner community to unlock new opportunities and deliver superior communication solutions that meet the evolving needs of businesses.”
Looking to the future, with Microsoft Teams set to remain the preeminent platform for enterprise collaboration, Voiceflex stresses this partnership is a testament to a shared commitment to innovation and customer focus.
"AudioCodes is delighted to be working closely with Voiceflex; it’s a collaboration that combines Voiceflex’s commitment to innovation and quality of service with AudioCodes expertise in Microsoft Teams and Conversational AI," added Andy MacDonald, UK & Ireland Country Manager at AudioCodes. "Voiceflex’s customers will quickly realise the tangible benefits of integrating their existing infrastructure with Teams to improve their employee and customer experience.”
