Beyond Adoption — What Meaningful AI Engagement Actually Looks Like
Direct AI adoption is up. Productivity gains are not. Five workplace consultants explain why your usage metrics are masking a deeper problem, and what leaders need to do differently
Kristian McCann · 22 Jun 2026
Microsoft Teams Rooms on Android Can Soon Join Zoom and Webex via SIP: Here's What Admins Need to Enable
Microsoft is rolling out SIP-based cross-platform join for Teams Rooms on Android. Here's what it means, what it replaces, and how to prepare before August.
Marcus Law · 1 Jun 2026
Salesforce Goes Headless: Are Your Collaboration Tools Ready for the Age of the Agent?
Salesforce Headless 360 could reshape enterprise software. We ask analyst Simon Harrison what it means for UC platforms, Copilot, and Zoom.
Marcus Law · 6 May 2026
KPMG Introduces Employee AI Tracking to Move From Adoption to Productivity
KPMG has launched a dashboard to track how employees use AI tools, reflecting a broader shift from getting workers to try AI to making sure it is used more effectively across everyday workflows
Kristian McCann · 5 May 2026
Microsoft Teams Voice and Face Enrollment: What IT Leaders Need to Know Right Now
Microsoft Teams voice and face enrollment improves speaker attribution, Copilot accuracy, and Teams Rooms AI.
Sophie Wilson · 5 May 2026
Salesforce: Enterprises Are Running Dozens of AI Agents, and Half of Them Are Invisible to Each Other
Salesforce's 2026 Connectivity Benchmark finds 89% of enterprises run AI agents, but only 54% have a governance framework in place.
Marcus Law · 27 Apr 2026
Monday.com’s Shift Away From SMBs Signals a SaaS Industry Realignment
Monday.com is shifting away from SMBs toward enterprise clients. Discover what this means for SaaS pricing, and AI investment.
Thomas Walker · 13 Apr 2026
UniVoIP, BridgePointe Unveil Alliance to Democratize Microsoft Teams Calling
A new strategic partnership brings UniVoIP Microsoft Teams voice solutions to Bridgepointe Technologies' enterprise clients.
Kieran Devlin · 8 Apr 2026
Which AI Productivity Use Cases Actually Deliver in 2026? The Workflows Saving IT, HR, Sales, Ops and Customer Teams the Most Time
Best AI productivity use cases for IT, HR, Sales, Ops and customer teams to reduce admin and speed up workflows.
Alex Cole · 30 Mar 2026
LinkedIn Reveals AI Literacy the Fastest-Growing Skill Among HR Professionals
HR professionals are rapidly building AI literacy as experts predict the technology will dramatically transform the role and the wider HR function
Kristian McCann · 25 Mar 2026
Enterprise Connect 2026: Salesforce Launches Agentforce Contact Center In Bold AI-First Move
Salesforce launches Agentforce at Enterprise Connect 2026 - a CRM-native platform unifying AI, voice, and digital channels to transform customer service
Christopher Carey · 12 Mar 2026
Salesforce Customer Data Targeted in Sweeping Breach Claims
ShinyHunters hacking group claims data stolen from 100+ companies via misconfigured Salesforce Experience Cloud sites.
Christopher Carey · 10 Mar 2026
Workday Brings AI-Driven CLM Features to the EU with New Frankfurt Data Center
Workday moves AI-native CLM to Frankfurt, adding GDPR-ready EU data residency, Evisort AI, agents and multilingual support.
Kristian McCann · 26 Feb 2026
Could RingCentral’s Voice AI Become the New Front Door for UCaaS?
RingCentral’s Q4 FY2025 earnings call highlights “agentic voice AI,” with AI-utilising ARR nearing 10% and AIR reaching 8,300 customers
Marcus Law · 23 Feb 2026
Why Microsoft Teams Direct Routing Interest is Down 83%: The Great Simplification
Research into Microsoft Teams Direct Routing has dropped 83%. We analyze why the market is feasibly abandoning control for convenience.
Kieran Devlin · 19 Feb 2026
Is monday.com's Partner Program Finally Ready for the Enterprise?
monday.com launches reseller tracks and AI partner incentives. Here's what the overhauled monday.com partner programme means for enterprise buyers in 2026.
Marcus Law · 18 Feb 2026
UC Compliance Costs 101: The Real Price of Archiving, Search, and Admin Time
The full set of UC compliance costs can often be a surprise when key elements are missed. Here is everything you need to know before buying.
Sean Nolan · 16 Feb 2026
The 5 Verticals Where Service Management & Connectivity Are Having A Big Impact
Explore service management use cases and connectivity platform examples across 5 industries, with real UC productivity wins on display.
Sean Nolan · 15 Feb 2026
The Cost of Inaction: Harnessing AV and Collaboration to Unlock AI ROI
In this UC Today interview, host Kristian McCann sits down with Mick Heys, Vice President at IDC , and Nathan Budd, Senior Director of Consulting at IDC…
Kristian McCann · 10 Feb 2026
The 50+ Questions You Should Be Asking HCM Vendors if You’re Looking for Measurable ROI
Struggling to find the best human capital management tech? Here are the questions to ask the best HCM vendors before you invest.
Rebekah Carter · 9 Feb 2026
HiBob Reveals Growing ‘Fairness’ Gap in UK Pay Decisions—and It Threatens Employee Engagement
HiBob’s latest study finds gaps in pay transparency, which could drive employee disengagement and retention risks for UK companies.
Kristian McCann · 9 Feb 2026
From Teams to Inbox: Researchers Uncover Phishing Bypassing Email Security
Check Point researchers reveal how phishers are exploiting Microsoft Teams' guest invite feature to deliver 12,000+ malicious emails that evade traditional security filters and trick users into calling fake support lines.
Kristian McCann · 29 Jan 2026
The Cost of Doing Nothing: Why Collaboration Spending Is Essential for Tech ROI
Global IT spending is growing at two times the rate of GDP growth in 2025 as companies invest heavily in AI-powered tools, unified communications…
Kristian McCann · 27 Jan 2026
From Fog to Focus: 10 Takeaways from Cloud Connections 2026
Cloud Connections 2026 shows why UCaaS and CCaaS buyers should care: AI, RAG, compliance, trust and UX now decide winners. Published on UC Today.
Marcus Law · 23 Jan 2026
Cloud Connections 2026: Your Complete Event Guide for Cloud Communications Leaders
Heading to Cloud Connections 2026? Get the complete guide to agenda highlights, AI strategies, and networking tips for cloud leaders in Delray Beach.
Marcus Law · 8 Jan 2026
NHS Turns to Predictive AI to Manage Staff and A&E Pressures This Winter
AI-driven forecasting is helping NHS trusts predict winter A&E surges and deploy staff more efficiently as hospitals face record seasonal pressures.
Kristian McCann · 5 Jan 2026
IT Leadership Interview: How PwC and Microsoft are Rewriting the Rules of Enterprise Security
PwC Partner Prakash Venkata reveals how the firm redefined its Microsoft enterprise security posture using Baseline Security Mode.
Kieran Devlin · 23 Dec 2025
Why Verticalised UC Will Define Enterprise Collaboration in 2026
Verticalised Unified Communications: How Industry-Specific UC Will Define Enterprise Collaboration in 2026
Christopher Carey · 18 Dec 2025
The Invisible Revolution: How Smart Glasses Will Transform Work Without You Even Noticing
Explore how passive AI in smart glasses will transform workplace productivity through ambient intelligence, contextual computing, and seamless human-computer collaboration without cognitive overload.
Rob Scott · 17 Dec 2025
SIPPIO Launches Solution to Simplify Migration to Teams, Zoom, & Webex
Why it matters: SIPPIO Care gives Teams, Zoom and Cisco Webex buyers flat-fee managed support for cloud calling, cuts surprise charges. Published on UC Today.
Christopher Carey · 17 Dec 2025
Dynamics 365 Contact Center vs Teams Contact Center: The Essential Guide for Microsoft-Centric CX Leaders
Why Microsoft CX leaders should weigh Dynamics 365 Contact Center against certified Teams contact centre options. Published on UC Today.
Kieran Devlin · 16 Dec 2025
UC Today's 12 Trends of Christmas: Expert Predictions for 2026
Discover the top 12 UC and Collaboration trends for 2026 from industry experts. AI agents, cybersecurity, and more shape the future of UC.
Kieran Devlin · 12 Dec 2025
Asana's Q3 Earnings Exceed Forecasts Despite Surprise Executive Resignations
Asana beat Q3 revenue expectations despite the surprise resignations of its COO and General Counsel, highlighting both strong financial performance and leadership transitions.
Kristian McCann · 3 Dec 2025
UniVoIP Clinches Microsoft’s Calling for Teams Advanced Specialization, Turning Teams into a True Phone System
UniVoIP’s Microsoft Calling for Teams advanced specialization shows how enterprises can strengthen their UC strategy.
Kieran Devlin · 1 Dec 2025
OpenAI's Jobs Platform Play: What HR and Recruitment Leaders Need to Know
OpenAI's mid-2026 AI recruitment platform promises to disrupt talent acquisition. Here's what HR and recruitment leaders need to know.
Kieran Devlin · 25 Nov 2025
Microsoft Ignite 2025: Teams Takes a Back Seat, but the Future of Work Still Runs Through It
At Microsoft Ignite 2025, Teams’ role shifts as AI-powered tools and integrations take center stage, transforming collaboration and the future workplace."
Kristian McCann · 20 Nov 2025