How to Simplify Contact Center AI Operations So You Can Focus on Service Delivery
The question is no longer whether AI belongs in the contact center . The numbers have already answered that.
Kristian McCann · 23 Jul 2026
Five Signs Your Communications Stack Is Costing You More Than You Think
Fragmented UC, contact centre and AI tools are raising costs for mid-market firms. Published on UC Today, Mark Sher of Intermedia explains why.
Christopher Carey · 21 Jul 2026
The AI Execution Gap: Why Most Enterprise Strategies Stall Before They Start
Every organisation has an AI strategy. Far fewer have results to show for it. The barrier isn't the technology – it's everything underneath it
Christopher Carey · 9 Jul 2026
The Moments That Mattered: What GX 2026 Told Us About Enterprise AI
At Gamma's GX 2026, enterprise IT leaders from across every major sector gathered with one thing in common: an AI strategy that wasn't moving fast enough. Here's what the day revealed
Christopher Carey · 2 Jul 2026
From Strategy to Reality: Closing the Enterprise AI Execution Gap
Why are so many organisations still stuck in AI pilot purgatory – and what does it actually take to move from experimentation to real operational impact?
Christopher Carey · 22 Jun 2026
Big UC Update 2026: VOSS
Host Kieran Devlin (UC Today) sits down with Mike Frayne, CEO at Voss, for the 2026 Big UC Update.
Kieran Devlin · 6 May 2026
Beyond the Video Call: Managing the Total Meeting Room Environment
Crestron says meeting equity depends on room control, with 80 Series touchscreens unifying AV, lighting, shades and climate.
Kieran Devlin · 6 May 2026
Google Cloud Next 2026: Meet Brings AI Notetaker Into In-Person Meetings
The Google Meet Gemini AI transcription assistant can now take notes in in-person meetings, not just video calls.
Kieran Devlin · 23 Apr 2026
Google Meet Launches Landmark Speech Translation on Mobile: The Universal Translator in Your Pocket
Google Meet Speech Translation is rolling out to iOS and Android. How will real-time audio dubbing impact enterprise collaboration?
Kieran Devlin · 9 Apr 2026
From Vendor Specs to 3D Spaces: Why Room Visualization Revolutionizes Procurement
New Era Technology 3D room visualisation helps buyers compare Jabra, Huddly, Poly, Cisco and Logitech AV fit before purchase.
Kristian McCann · 8 Apr 2026
From Tradition to Tech: How Lower-Tier Football Teams Are Modernising Stadiums
English football club Chesterfield FC has installed digital screens, live updates, and interactive signage at its League Two stadium.
Christopher Carey · 31 Mar 2026
Finally a Frictionless Microsoft Teams Mobile Experience? Breaking Down the New iOS, Android Update
The new Microsoft Teams iOS and Android update uses edge processing to eliminate mobile VDI latency and transform communications.
Kieran Devlin · 25 Mar 2026
RingCentral's Carson Hostetter on the AI Strategy That's Actually Moving the Needle
UC Today sits down with RingCentral's Carson Hostetter to break down the RingCentral AI strategy driving real customer results.
Marcus Law · 17 Mar 2026
What Does the Rise of Digital Sovereignty Mean for UC Tech Dominance?
Digital sovereignty could reshape UC tech as France backs state platforms, challenging Microsoft, Zoom, Zoho, the Cloud Act and EU AI rul
Kieran Devlin · 11 Mar 2026
BIG UC Update: CallTower's William Rubio on Global Growth, Partner-Led Growth and the Next Phase of AI in UC
CallTower’s William Rubio explains why Microsoft, Cisco, Zoom, Genesys, Five9, WhatsApp for Teams, Dual eSIM and practical AI matter for
Kieran Devlin · 9 Mar 2026
PepsiCo Achieves 95% Microsoft Copilot Adoption Among 320K Workforce: Key Case Study Takeaways
Discover how the Microsoft Teams PepsiCo rollout unified 3,300 meeting rooms and drove 95% Copilot adoption.
Kieran Devlin · 24 Feb 2026
Why Microsoft Teams Direct Routing Interest is Down 83%: The Great Simplification
Research into Microsoft Teams Direct Routing has dropped 83%. We analyze why the market is feasibly abandoning control for convenience.
Kieran Devlin · 19 Feb 2026
The 2026 Hybrid Hardware Checklist for Modern Collaboration
A practical 2026 hybrid work hardware refresh checklist covering remote devices, meeting rooms, and standardisation.
Sophie Wilson · 14 Feb 2026
Meta to Launch WhatsApp Voice and Video Calling on the Web: Key Takeaways for IT and CX Leaders
WhatsApp calling is now available on the web, bringing secure video and screen sharing to the browser. We analyze the UC, CX and IT impact.
Kieran Devlin · 11 Feb 2026
The PSTN Switch-off: The Hidden Life-Safety Crisis in Cloud Voice
As the PSTN switch-off accelerates, cloud voice creates safety risks. Here's why "healthy" networks fail 911 and how to engineer resilience.
Kieran Devlin · 5 Feb 2026
The Compliance Crisis: Why the Public Sector Can't Ignore WhatsApp and Signal
US government agencies are no stranger to archiving and auditing. Multiple regulations, including OMB Circular A-130, NARA Regulations, the Freedom of…
Kristian McCann · 4 Feb 2026
Your Migration Made Safe: How to Move Communication Records Without Breaking Audit Trails
Migrations are risky, but by undertaking a phased migration that protects the integrity of original communication records, companies can feel secure in their ability to maintain audit trails, demonstrate compliance, and avoid unnecessary operational disruption.
Kristian McCann · 3 Feb 2026
France Says Au Revoir to Microsoft Teams, Zoom for Sovereign Video Platform
France will roll out its sovereign videoconferencing platform “Visio” across state services by 2027, replacing Microsoft Teams and Zoom.
Kieran Devlin · 27 Jan 2026
How to Bring Workers into the Office and Keep Them There
Why workplace readiness now decides RTO success: New Era Technologies on physical security, network engineering, mobile credentials and space optimisation. Publ
Kristian McCann · 27 Jan 2026
From Archiving to Insight: How UC Compliance Data Creates Business Value
Unlock business value from UC compliance data. Learn how archives and supervision tools can surface insights that can upgrade your enterprise.
Sean Nolan · 24 Jan 2026
Yealink Bets on One-Vendor Ecosystem to Cut EU Enterprise IT Complexity
Fragmented communication systems which rely on multiple vendors for phones, headsets, and meeting-room devices are often costly to maintain and slow to…
Christopher Carey · 22 Jan 2026
The AI Compliance Blind Spot: When UC 'Helpful' AI Becomes an Audit Risk
EU AI Act rules raise the bar for compliance, but gaps persist around technical documentation for transcription, sentiment, and moderation.
Kieran Devlin · 21 Jan 2026
Microsoft’s Azure Shift Could Raise Costs and Security Challenges for Database Monitoring
Microsoft’s decision to retire key on‑premises monitoring tools by 2027 is pushing enterprises toward Azure-based services, driving up costs and reshaping how they manage security and compliance.
Kristian McCann · 20 Jan 2026
How to Bring Your Enterprise Automation Fabric into the Digital Workplace: A Practical Guide for the CIO
Why CIOs need a digital workplace automation fabric: VOSS connects UC, collaboration, security, monitoring, analytics and AI. Published on UC Today.
Kieran Devlin · 20 Jan 2026
Zeus Kerravala: Mitel Revamps its Channel Partner Program to Align With the Hybrid Cloud Era
What does the shift to value-based scoring mean for Mitel channel partners? Zeus Kerravala explores the revamped program and the hybrid cloud opportunity.
Guest Blogger · 15 Jan 2026
Is Interest in UC Truly Rising? An Expert’s Perspective
Unified communications interest surged in 2025 on Google Trends. An expert explains lifecycle pressure, AI data retention, and UC compliance.
Sean Nolan · 14 Jan 2026
RTO Risks: How to Spot the Pitfalls Stalling your Rollout
RTO can stall if offices lack desks, Wi-Fi and meeting rooms. Published on UC Today, New Era Technologies explains readiness checks, access control and AI copil
Kristian McCann · 13 Jan 2026
Microsoft Unveils External Collaboration Admin Role For Teams: Key Takeaways For IT Leaders
A specialized Microsoft Teams administrator role arrives in Jan 2026. Discover how the External Collaboration Administrator improves security
Kieran Devlin · 12 Jan 2026
Digital Transformation Is Rewiring HCM for the Long Game
Discover all insights into how human capital management will be affected by the digital transformation and its impact on the future of work.
Alex Cole · 9 Jan 2026
Why Industrial Emergency Alerts Still Don’t Reach the Right People
Legacy PA systems miss industrial emergencies; Algo IP Endpoints, Microsoft Power Automate and UC platforms help Amazon-scale sites alert the right people.
Kristian McCann · 7 Jan 2026
How to Successfully Implement a Workforce Management Platform
Discover six key steps to successfully implement a workforce management platform — from HR tech strategy to integration, adoption, and ROI.
Alex Cole · 3 Jan 2026
The 14% Signal: Why You Need to Prepare for the Voice AI Surge
When ChatGPT launched in November 2022, many companies were caught off guard - not just by its capabilities, but by how quickly it spread.
Kristian McCann · 2 Jan 2026
Responsible AI in HR: Building Trust Through Governance and Transparency
Discover how responsible AI, data transparency, and ethical governance are reshaping human capital management systems for compliance and trust.
Alex Cole · 27 Dec 2025
IT Leadership Interview: How PwC and Microsoft are Rewriting the Rules of Enterprise Security
PwC Partner Prakash Venkata reveals how the firm redefined its Microsoft enterprise security posture using Baseline Security Mode.
Kieran Devlin · 23 Dec 2025
Human-Led Transformation: Building Culture in the Digital Age
Discover how human-led transformation and digital HCM combine to create empathetic, adaptive workplace cultures that drive long-term success.
Alex Cole · 19 Dec 2025
Unified HCM vs Multi-Platform HR: Finding the Right Fit
Enterprises are rethinking HR tech. Explore the pros and cons of unified HCM systems versus multi-platform HR strategies to find the right fit.
Alex Cole · 12 Dec 2025
Dialpad Lands Slam Dunk Deal To Enhance San Antonio Spurs' Communications Experience
The San Antonio Spurs and Dialpad partnership shows how AI-powered communications can handle game-day pressure and guide IT and CX strategy.
Kieran Devlin · 8 Dec 2025
OpenAI's Jobs Platform Play: What HR and Recruitment Leaders Need to Know
OpenAI's mid-2026 AI recruitment platform promises to disrupt talent acquisition. Here's what HR and recruitment leaders need to know.
Kieran Devlin · 25 Nov 2025
Microsoft Exec Mustafa Suleyman Calls AI Cynicism 'Mindblowing'
Microsoft Head of AI, Mustafa Suleyman, took to X to express his frustration with sceptics of the technology
Kieran Devlin · 24 Nov 2025
Europe Eases AI and Privacy Laws: Key Takeaways for IT and Security Leaders
Europe is softening GDPR privacy regulations and delaying key AI Act rules, reshaping compliance, AI adoption and digital strategy
Kieran Devlin · 20 Nov 2025
Defining Hybrid: Beyond the Buzzword in Unified Communications
Hybrid UC now lets enterprises add AI, security and Zoom Workplace to Mitel systems without a full cloud move. Published on UC Today.
Christopher Carey · 19 Nov 2025
Microsoft Ignite 2025: Microsoft Targets Software Supply Chain Risk With End-to-End Security
Microsoft Ignite 2025 introduces major security updates, including the native integration of Microsoft Defender for Cloud and GitHub Advanced Security.
Kieran Devlin · 18 Nov 2025
Meta Says WhatsApp is Close to Third-Party Chat Integration in Europe: Key Takeaways
Meta is launching WhatsApp third-party messaging interoperability across Europe to comply with the EU's Digital Markets Act.
Kieran Devlin · 17 Nov 2025
From Pitch to Delivery: Client Collaboration with Microsoft Teams for Professional Services
Microsoft Teams for professional services reduces email sprawl, boosts client collaboration and governance with Copilot, Teams Premium, P
Rebekah Carter · 14 Nov 2025
Why 2026 Will Be the Year of Intelligent Engagement for CPaaS
Rob Kurver discusses how CPaaS intelligent engagement is reshaping communications, practical AI use cases, and compliance guardrails.
Kieran Devlin · 14 Nov 2025
The AI Risk Mitigation Playbook for IT Leaders: Governance, Security, and Ethical Deployment
AI risk mitigation and security is top concern for IT leaders. Discover practical strategies to safely deploy AI in your business.”
Kieran Devlin · 12 Nov 2025
Top UC Buyer Trends for 2026: Smart Collaboration & CX-Sourced Investment
Explore UC Trends for 2026 as collaboration evolves towards intelligence and integrated ecosystems for better outcomes.
Sean Nolan · 12 Nov 2025
9 Microsoft Teams Security Best Practices: Easy Wins for Safer Teams
Microsoft Teams security best practices help buyers cut governance risk, meet GDPR and HIPAA, and secure Teams, Microsoft Purview and Azu
Rebekah Carter · 11 Nov 2025
Are Connected Workspace Platforms the Missing Link in Hybrid Work Engagement?
Discover how connected workspace platforms like Microsoft Viva, Cisco Webex, and Zoom Workplace are transforming hybrid engagement into measurable performance.
Sophie Wilson · 11 Nov 2025
How UC and Task Platforms Drive Workforce Intelligence
Discover how unified communications and task platforms create workforce intelligence that optimizes hybrid work and ROI for enterprises.
Rebekah Carter · 10 Nov 2025
Smartsheet Unveils New AI Agent Platform to Elevate Productivity and Collaboration
Smartsheet launches its AI-first Intelligent Work Management platform, designed to unify strategy and execution for global enterprises.
Kieran Devlin · 10 Nov 2025
Zoom Bets on UK Data Sovereignty as AI Push Redraws the Collaboration Map
Zoom will open a UK data center in 2026, deepening its commitment to AI-first collaboration and compliance across regulated sectors.
Kieran Devlin · 6 Nov 2025
Microsoft Teams Enterprise Playbook: Driving ROI and Trust
Learn how to maximise Microsoft Teams enterprise ROI with proven strategies for adoption, AI integration, governance and secure collaboration.
Rebekah Carter · 6 Nov 2025
88% of Financial Firms Struggle With AI Risk & Compliance, Theta Lake Survey Says
Nearly every financial firm is adopting AI in workplace communications, but most struggle with risk and compliance around “aiComms.”
Kieran Devlin · 5 Nov 2025