Customer Experience
Elitetele.com acquires Nexus Telecommunications
After acquiring Nexus Telecomthe newly enlarged Elite will have revenue in excess of £50m with underlying EBITDA of over £8m, representing growth of 37% and 43% over Elite’s FY7/16 results.
Ian Taylor · 1 Jun 2017
Do Modern APIs make Communication Simpler?
The introduction of new solutions for online communication have changed the world that we live in drastically. What does this mean for business?
Rebekah Carter · 19 May 2017
8x8 and Regus Expand Global Cloud Comms Partnership
8x8 today announced that it has agreed with IWG plc (formerly Regus) to expand the companies’ existing contract for cloud-based unified communications (UC) services to add 13 new countries and a broader range of service options for Regus customers.
Rob Scott · 15 May 2017
Everything You Should Know about IVR
IVR, or interactive voice response, is a computerised telephone system that can be used most commonly when a customer calls through to a contact centre or large organisation.
Rebekah Carter · 3 May 2017
UK-based GCI Partners with Highlight to Enhance Customer Service
UK-based GCI partners with Highlight to enhance customer service integral to their next generation infrastructure monitoring and performance management offering.
Ian Taylor · 27 Apr 2017
'Sales Director of the Year' Appointed Natterbox UK Sales Director
Natterbox, a leading provider of global voice cloud services, recently announced the appointment of Ian Moyse as UK Sales Director.
Ian Taylor · 27 Apr 2017
5 Key Things to Take from 2017 Enterprise Connect
Recently, UC Today were lucky enough to attend the 2017 Enterprise Connect conference, here, we'll tell you the five key things you should take away from the event.
Rebekah Carter · 12 Apr 2017
Mass Adoption of IoT Expected by 2019 Thanks To Incredible Business Results
The Internet of Things could be the next big thing, as adoption in many sectors grows rapidly.
Rebekah Carter · 4 Apr 2017
BroadSoft Enriches UC Using Apple CallKit and AI Support
BroadSoft's newest integration will give companies the chance to answer their UC-One calls using a single swipe when the iPhone is unlocked. Able to prioritise between a VoIP calls with UC-One, incoming native calls, and use UC-One mid-call services like transfer, hold, and conference while using their iPhone.
Rebekah Carter · 22 Mar 2017
Avaya Seeks $3.7 Million for Executive Bonuses During Bankruptcy
Avaya Inc. recently announced that it is hoping to pay ten executives, alongside their chief executive, up to $3.7 million in bonuses during the second quarter of this year. Sound bonkers to you?
Rebekah Carter · 21 Mar 2017
'Hold time is Gold Time'
Nimans is shouting about an enhanced music and message-on-hold announcement service which is being hailed as a ‘golden opportunity’ for resellers to capture more margins.
Rob Scott · 14 Mar 2017Does 8x8 Appointment Signal Big Data Focus?
Leading cloud telecoms service provider 8x8 has announced the appointment of Dejan Deklich as Senior Vice President of Global R&D.
Ian Taylor · 7 Mar 2017
Have Telecoms Simply Overlooked the Customer Crisis?
Are you satisfied with the customer experience you get from your telecommunications company? Research suggests that the answer is "probably not".
Rebekah Carter · 2 Mar 2017
ScanSource CEO Provides Avaya with a Source of Confidence
ScanSource CEO, Mike Baur reassures Avaya Partners and Customers that it's business as usual
Rebekah Carter · 1 Mar 2017
The Chief Executive of TalkTalk's Resignation
TalkTalk's Chief Executive, Dido Harding, has chosen to resign - expected to leave the company in May 2017.
Rebekah Carter · 28 Feb 2017
10 reasons hosted telephony platforms continue to draw a crowd
Hosted telephony still wins for resellers: published on UC Today, 10 reasons cover cloud PBX, VoIP, Cisco, Yealink, Polycom and Centile Istra.
Rob Scott · 28 Feb 2017
Snom Will Stay the Same After VTech Takeover
Now that the whirlwind of the acquisition is finally dying down, Snom has emerged as an indirect, but fully-owned subsidiary of VTech.
Rebekah Carter · 23 Feb 2017
Powerful Analytics Services Offered by Plantronics Manager Pro
Using the Plantronics Manager Pro solutions, channel partners and customers will be able to access powerful services like business intelligence and data analysis.
Rebekah Carter · 20 Feb 2017
Mitel World Cloud Simplifies Global Communications
In Paris on October 18th 2016 Mitel announced their latest World Cloud solution. World Cloud will soon be available in the UK on both MiCloud Business and MiCloud Office UCaaS platforms.
Rob Scott · 13 Nov 2016