Customer Experience
ConvergeOne Advances its Collaboration Capabilities and Enhances Cloud Experience
ConvergeOne continues to change the collaboration landscape with its ConvergeOne Cloud Experience offering.
Ian Taylor · 7 Feb 2018Avocor and Zoom Elevate and Simplify Video Communications
Avocor announced today that it is teaming up with Zoom to make it easy for customers to have the most advanced video conferencing solutions that intuitively work together out of the box and are supremely easy to use.
Ian Taylor · 7 Feb 2018
Avaya's New Capital Structure and Moving at "Cloud Speed"
At this week's Avaya Engage 18, CFO Pat O'Malley took the stage to discuss the newly restructured Avaya and how it will be competing in the marketplace.
Rebekah Carter · 7 Feb 2018
Twilio Introduces Their New CMO: Sara Varni
Leading cloud communications company, Twilio, recently announced the appointment of their new chief marketing officer, Sara Varni.
Rebekah Carter · 6 Feb 2018
SSE Enterprise Telecoms Appoints Three New Directors
SSE Enterprise Telecoms has announced three key additions to its Business Development and Commercial divisions as part of the company’s bid to double its size in the next five years.
Ian Taylor · 1 Feb 2018Virsae’s Security Manager Takes Aim at Multi-Billion-Dollar Toll Fraud
Virsae, the cloud-native service management platform for UC, has launched a UC security management solution aimed squarely at putting a dent in the billions of dollars lost to toll fraud.
Ian Taylor · 31 Jan 2018
The ALE Connex18 Event: What We Learned in Latvia
We were lucky enough to be invited to Latvia this year to discover the upcoming evolutions in Alcatel-Lucent Enterprise.
Rob Scott · 31 Jan 2018
Porch Enhances Customer Engagement with RingCentral
RingCentral has announced that Porch, a data-driven home services company, has selected RingCentral for its integrated cloud communications and contact centre solution.
Ian Taylor · 30 Jan 2018
Avaya Engage 2018 Reveals Vision for Next Wave of Digital Transformation
Avaya has kicked off its annual conference with over 3,000 partners & customers who came to explore the future of business communications, CX & collaboration technologies.
Ian Taylor · 30 Jan 2018
Alcatel-Lucent Enterprise and Vision 2020
We were lucky enough to attend Alcatel-Lucent Enterprise’s Connex18 analyst event this week, where we learned more about the brand's vision of the future.
Rob Scott · 30 Jan 2018
Embracing the Chatbot: Nexmo and the Rise of Chat Initiatives
We spoke to Nexmo president, Tony Jamous about his thoughts on the increasing prevalence of chatbots, and the CPaaS marketplace
Rob Scott · 25 Jan 2018
West Achieve Full Native Integration of Cloud CC for Skype for Business
West UC has announced that it has become the first Microsoft Gold Communications Global Partner to achieve full native integration of a cloud contact centre platform into Skype for Business and Microsoft Teams.
Ian Taylor · 23 Jan 2018
Synergy Ranks 8x8 Global UCaaS Leader for Midmarket and Enterprise Companies
Synergy Research Group named 8x8 as the global leader for the eleventh consecutive quarter for subscriber seats in the combined midmarket & enterprise segments of the UCaaS market.
Ian Taylor · 23 Jan 2018The Value of Avaya in the Cloud
Digital Transformation isn’t coming—it’s already here. As enterprises work to make the most of this evolution, their priorities are often centred on ensuring flexibility and high availability.
Ian Taylor · 22 Jan 2018
Telecoms & ICT Billing Series: Choosing the Right Billing Partner for your Telco
Whether you’re choosing your first telecoms billing platform or looking to change your existing one, making the right decision & selecting one vendor over another can be a daunting task unless you know what to look for.
Ian Taylor · 22 Jan 2018Virsae & The Case for UC Service Management
As UC footprints grow, businesses struggle to find new tools and processes necessary to keep up with the complexity that accompanies next-generation communications environments.
Ian Taylor · 18 Jan 2018TeleSign Two-Way SMS Has Expanded Global Coverage
TeleSign announces expanded global coverage for Two-Way SMS through its SMS Verify and SMS APIs.
Ian Taylor · 18 Jan 2018
Recycling Specialists Reconomy Select Natterbox for Salesforce Communication
Reconomy has announced that after evaluating solutions from various vendors, it has selected Natterbox to deliver a market leading telephony system, 100% embedded and managed in Salesforce.
Ian Taylor · 18 Jan 2018
Gamma Goes BIG on NPS
Following the completion of the annual Channel Partner Satisfaction survey, Gamma announces a new Net Promoter Score (NPS) of +45, a 19-point increase from their 2016 score.
Ian Taylor · 18 Jan 2018FatPipe MPVPN Products Now Available Through Avaya DevConnect
FatPipe Networks has announced that its FatPipe MPVPN SD-WAN products will be sold through the Avaya DevConnect Select Product Program.
Ian Taylor · 18 Jan 2018
UC Insights 2018: Lifesize and the Year of Video: Predictions from the CTO
Bobby Beckmann, the CTO of leading technology company Lifesize, recently spoke to us about his predictions for video in 2018, and where the world of collaboration is heading.
Rob Scott · 16 Jan 2018
Pangea Follows Up Pre-Ethernet by Launching ‘Smarter’ Instanet
Following the launch of their award-winning Pre-Ethernet solution in 2016, Pangea are excited to announce the launch of Instanet — a smarter way of connecting customers while they wait for Ethernet.
Ian Taylor · 16 Jan 2018
The Avaya Edge World Tour Arrives in Europe
Avaya is pleased to announce that its hugely successful partner event series, the Avaya Edge World Tour, is shortly arriving in Europe.
Ian Taylor · 16 Jan 2018
Avocor Signs New Distribution Partnership in Ireland
Avocor, the specialists in collaborative display technology, announced a new partnership today with Irish distribution specialists, Avitor.
Ian Taylor · 15 Jan 2018UC Insights 2018: Top Trends for Cloud Communications 2018
We should expect a fairly exciting year in the era of cloud business communications. What’s next to come? More mergers? Big-entrants? Advanced tech? Here are my predictions:
Ian Taylor · 12 Jan 2018
npower Moves to the Cloud with 4net, BT and Avaya
4net Technologies, a leading business communications supplier, has combined with BT and Avaya to provide the UK energy company npower with an innovative cloud-based contact centre solution.
Ian Taylor · 10 Jan 2018Mitel Appoints New Vice President for UK, Ireland & EMEA Channels
Following on from a highly successful year that saw Mitel complete their acquisition of ShoreTel, the businesses comms leaders today announce the appointment of Richard Roberts as new Lead of Operations in the UK & Ireland.
Ian Taylor · 9 Jan 2018
InGenius CTI Solution Receives "Innovation" Award & "UC Excellence" Award
InGenius Connector Enterprise recently received the TMC Labs award for Innovation and the Internet Telephony Magazine Award for UC Excellence.
Rebekah Carter · 5 Jan 2018
Why Nuance Communications Could Own the AI Market
It's fair to say that AI continues to be one of the most powerful trending topics in the UC marketplace today.
Rebekah Carter · 3 Jan 2018
UC Insights 2018: Approaching 2018 with Avaya: Exclusive UC Insights
As part of our Strategic Insights Series for 2018, we spoke to the UK and Ireland Pre-Sales director for Avaya, about how the industry will continue to grow and evolve.
Rob Scott · 19 Dec 2017
UC Insights 2018: thevoicefactory On Battling the Price Promise with Vertical Value
Leading hosted communications provider, thevoicefactory, recently shared their thoughts with us about the disruption of 2017, and the things partners should consider for the year ahead.
Rob Scott · 18 Dec 2017
UC Insights 2018: Plantronics and the Future of UC: Measuring the Unmeasurable
As part of our "Strategic Insights" series for the upcoming year, we spoke to the Regional Sales Director and Marketing expert behind Plantronics for the UK and Ireland, Paul Dunne.
Rob Scott · 18 Dec 201710 Ways Skype for Business Can Help Improve Customer Service
Microsoft Gold Certified Partner, Enghouse has taken up the challenge of harnessing Skype for Business as a customer contact platform.
Ian Taylor · 18 Dec 2017
UC Predictions 2018: Evolution or Revolution?
As we come to the end of 2017, what's next on the roadmap for UC, and what trends can we expect for the future?
Rob Scott · 15 Dec 2017
UC Insights 2018: Evolving for Experience: Fuze and the Future of CX
The CPO and co-founder of Fuze, Derek Yoo, spoke to us about the brand's journey throughout 2017, and their predictions for 2018.
Rob Scott · 15 Dec 2017
UC Insights 2018: 8x8 on Their Disruptive Future in UC
As part of our UC Insights 2018 series, I sat down to speak with Bryan Martin, Chief Technology Officer of 8x8 to ask him his thoughts about the past year and what he believes is to come in the world of UC.
Rob Scott · 14 Dec 2017
Ribbon Communications Hook Up with IBM for Enterprise Collaboration
IBM and Ribbon Communications offer a cloud-based solution that helps to facilitate more connected and productive employees in the office, or on the move.
Rob Scott · 11 Dec 2017
UC Insights 2018: Adapting to Change: The Natterbox Perspective
Cloud telephony and telecoms experts Natterbox offered us their views on the future of UC as part of our Strategic Insights Series for 2018.
Rob Scott · 4 Dec 2017
Welcome to our UC Insights Series for 2018
With 2018 just around the corner, we reached out to some of the biggest UC leaders to learn more about their predictions for Unified Comms in the new year.
Rob Scott · 1 Dec 2017
Telefonix Brings Spatial Audio Experience to UK Boardrooms
Telefonix has announced that they will be bringing sophisticated signal processing and spatial audio technology to business communications for the first time.
Ian Taylor · 23 Nov 2017
What's Hot at Enterprise Connect 2018?
The world's biggest enterprise event is almost here again, known for connecting IT experts from around the world to address the changing nature of communication.
Rebekah Carter · 15 Nov 2017
KCOM to Verify 2018 SIP Product Line with tekVizion Automation Lab
tekVizion, has announced that KCOM will be extending its product testing into 2018, with the certification of its Microsoft Skype for Business solution.
Ian Taylor · 15 Nov 2017
SSE Enterprise Telecoms Counters DFA Ruling with Innovative ‘Fibre in the Sewers’
SSE Enterprise Telecoms today announced that it has signed an ‘operating licence to deploy’ agreement with Thames Water, enabling the distribution of fibre optic cables throughout Thames Water’s waste water network.
Ian Taylor · 14 Nov 2017
New A.I.Connect Initiative Announced by Avaya
Leading communications company Avaya recently announced that they would be shifting their focus into the world of Artificial Intelligence, and what it can do for UC customers.
Rebekah Carter · 13 Nov 2017
Avaya Announces New Integrations with Salesforce Service Cloud
Avaya has announced new Salesforce Service Cloud integrations at the Salesforce Dreamforce event in San Francisco this week.
Ian Taylor · 9 Nov 2017
The BIG Technology Trends Transforming 2017
In a world where “digital transformation” is becoming more essential than ever to organisations who want to stay ahead of the curve - here's Rob's big tech trends for 2017
Rob Scott · 8 Nov 2017
Bringing Cisco & BroadSoft Together: An Update
At UC Today, we were fortunate enough to attend BroadSoft Connections this year, where we heard all about the Cisco Acquisition from Rowan Trollope and Michael Tessler.
Rob Scott · 6 Nov 2017
70% of European IT Decision-Makers See Brexit as a Business Opportunity
Interoute has revealed new survey results showing almost two-thirds (63 per cent) of businesses across Europe are anticipating high growth in the year ahead.
Ian Taylor · 6 Nov 2017
8x8 and Ingram Micro Expand Partnership
8x8 has expanded its agreement with Ingram Micro Cloud to deliver its one unified platform for cloud communications, including collaboration and contact centre solutions.
Ian Taylor · 2 Nov 2017
Proactive Customer Engagement Experiences Embraced by BroadSoft CC-One
BroadSoft recently unveiled a range of improvements to their cloud contact centre service "CC-One", including a new UI & enhanced CRM integrations.
Rebekah Carter · 30 Oct 2017
Kakapo Systems Showcases Unity Contact Centre at BroadSoft Connections
App developer for the BroadWorks platform, Kakapo systems, recently announced their decision to showcase Unity Contact Centre solutions at the BroadSoft Connections event.
Rebekah Carter · 30 Oct 2017Plantronics Blackwire 500 Series Headset Review
The Plantronics Blackwire 500 series is the California-based audio communications developer’s latest range of corded USB headsets designed to deliver impeccable audio quality and improve the efficiency of users in a wide number of different environments.
Ian Taylor · 26 Oct 2017
New Intelligent Cloud Communication Experiences from BroadSoft
The latest updated solutions from BroadSoft are a fantastic insight into the company's vision of providing intuitive, consistent strategies for productivity and workflow.
Rebekah Carter · 26 Oct 2017
BroadSoft Hospitality Features Turbo-Charge UC-One Experiences
BroadSoft are now offering even more incredible features to the hospitality vertical with easier CX management through the UC-One mobile application
Rebekah Carter · 25 Oct 2017
Bosch Expands Partnership with Avaya to Support Next Generation Workplace Strategy
Bosch Group, a leading global supplier of technology and services, announced today the expansion of its partnership with Avaya to help support Bosch’s digital transformation (DX) strategy across its global operations.
Ian Taylor · 24 Oct 2017
Virsae Adds Allied Telesis to its Range of Supported Products
Virsae Service Management, the leading cloud based service management platform for UC and infrastructure, has added the Allied Telesis portfolio to its line-up of supported products.
Ian Taylor · 19 Oct 2017
Avaya IP Office: On-Premises vs Cloud vs Hybrid
We understand that choosing between an on-premises PBX, a cloud PBX or a hybrid PBX can be an experience equally as confusing as it is frustrating, but it doesn’t have to be.
Ian Taylor · 18 Oct 2017
The Avaya Transformation: What's Coming Next for Avaya?
We had an opportunity to chat with many industry leaders at GITEX this year. Here's an insight into what happened when we connected with Avaya's CTO Laurent Philonenko.
Rob Scott · 17 Oct 2017Snom A100M Headset Review
The Snom A100 headset is one of the German-based telecoms developer’s latest corded USB headsets designed to deliver impeccable audio quality and improve the efficiency of users in a wide number of different environments.
Ian Taylor · 16 Oct 2017
6 BIG Cloud Communications Trends for 2017
We’ve decided to poke our heads up into the cloud and pull out six of the most exciting cloud communications trends that 2017 has to offer modern businesses.
Ian Taylor · 12 Oct 2017