Customer Experience
PGi Lands Mark Roberts as Chief Marketing Officer
PGi appoints former ShoreTel man, Mark Roberts, as new Chief Marketing Officer.
Ian Taylor · 26 Oct 2018
Introducing the New Team Messaging Solution from 8x8
Leading cloud communications and collaboration provider 8x8 recently announced that they will be integrating Team Messaging into their X Series solution.
Rebekah Carter · 26 Oct 2018
Autopilot, The New Artificial Intelligence Platform Is Announced By Twilio
Twilio launches AI developer platform to allow users to create custom bots and automated assistants in drive for greater customer experience.
Ian Taylor · 25 Oct 2018
Vendor Priorities and the Future of Unified Communications
Whether it's growth through organic means, or development that's been bought, it's time for vendors to figure out what they need to do to win more customers.
Rob Scott · 24 Oct 2018
Masergy Goes for European Expansion with Enhanced Channel Programme
Masergy rolls out enhanced channel partner programme as it focusses on European expansion.
Ian Taylor · 23 Oct 2018Out Loud: UC Awards 2018 - Enhanced Data Analytics to Come from Spearline
As part of our 2018 UC Awards we speak to award nominee Spearline about their last 12 months, and their plans for 2019.
Patrick Watson · 19 Oct 2018
Brightlink Discusses the Rise of CPaaS and New Platform Features
We caught up with leading communications platform and technology company Brightlink to discuss the rise of CPaaS in their portfolio, and their new CX offerings.
Rob Scott · 19 Oct 2018
Twilio Announce General Availability of Flex Contact Center Solution
Twilio have announced that their Contact Centre solution, Flex, is to leave beta and go on general availability with new enhancements and new pricing.
Ian Taylor · 18 Oct 2018
Not a Lot of Change in the Gartner UCaaS Magic Quadrant 2018
We explore the Gartner Magic Quadrant report for Unified Communications as a Service in 2018, complete with Leaders, Challengers, Visionaries and Niche Players.
Rebekah Carter · 16 Oct 2018
There’s Margin in Music with Audio Productions
We caught up with leaders in audio marketing strategies, Audio Productions, to discuss the current marketplace for music on hold solutions.
Rob Scott · 12 Oct 2018
Revitalising the Business Endpoint with Avaya
As companies continue to search for more innovation in their communication strategies, Avaya is bringing life back to the endpoint.
Rob Scott · 12 Oct 2018Out Loud: UC Awards 2018 - a 360 Degree Customer View with Diabolocom
As part of our 2018 UC Awards we speak to award nominee Diabolocom about their last 12 months, and their plans for 2019.
Patrick Watson · 10 Oct 2018
Vonage Nexmo on MuleSoft now Integrates with WhatsApp Business Solution
Vonage recently announced that their Nexmo Communication API Connector available on the MuleSoft Anypoint platform now integrates with the WhatsApp Business Solution.
Rebekah Carter · 9 Oct 2018
Avaya vs. Cisco: Creating Your UC Roadmap
Choosing the right Unified Communications strategy can be hard, here's an insight into the solutions provided by 2 leaders: Cisco, and Avaya.
Rebekah Carter · 8 Oct 2018
Snom D785 IP Phone Review
Endpoint vendor, Snom, this year announced the highly anticipated release of the D785 – the latest model in their line of next-generation desktop VoIP phones.
Rob Scott · 5 Oct 2018
Mitel Discuss Recent UK Distribution Changes after Cuts
Mitel Vice President for UK, Ireland and South Africa, Richard Roberts, talks to us about the recent decision to transform the company's distribution network.
Rob Scott · 5 Oct 2018Out Loud: UC Awards 2018 - Natterbox - Transforming the Customer Telephony Experience
As part of our 2018 UC Awards we speak to award nominee Natterbox about how their 2018 has developed and their plans for 2019.
Patrick Watson · 27 Sept 2018
Pharmacy 2U Chooses RingCentral to Drive Digital Transformation
Pharmacy2U, the largest online pharmacy in the UK, recently announced that they would be embracing RingCentral's 'as-a-service' options for communication.
Rebekah Carter · 24 Sept 2018
Bridging the Gap Between Past and Future with Hybrid Comms
I had a chance to sit down with Xavier Martin, VP, Market Development, Communications Business Division at ALE, to discuss the "Hybrid" trend.
Rob Scott · 14 Sept 2018Effective Collaboration is Key to Providing the Best Customer Experiences
Avaya have a unique view throughout an organisation's communication systems, and they explain that effective collaboration is crucial in providing exceptional CX.
Ian Taylor · 13 Sept 2018Avaya Converges UC & CC Solutions at GITEX 2018
Avaya will demonstrate several industry-first platforms that unify UC and CC to drive holistic and impactful customer and employee experiences incorporating cutting-edge technologies.
Ian Taylor · 13 Sept 2018
Avaya Aura Communication Manager Review: Support for Stronger UC
The Avaya Aura Communication Manager platform helps to simplify the Unified Communication and Collaboration experience for companies.
Rebekah Carter · 7 Sept 2018
Avaya Buyer's Guide 2018
Everything you need to know about Avaya and the company's competitive portfolio in Unified Communications.
Rebekah Carter · 3 Sept 2018
Polycom Announces New Open SIP Phones & Supporting Cloud Service
Polycom has announced the availability of its updated line of VVX Series Business IP Phones offering service provider partners a breakthrough in the balance between affordability & features.
Ian Taylor · 30 Aug 2018
TPx Selects MetaSwitch vSBC for Cloud-Based Comms
TPx, a national managed service provider, recently chose the MetaSwitch Perimeta vSBC to deliver a complete range of cloud and SIP networking UC services.
Rebekah Carter · 28 Aug 2018
Introducing the Vonage Nexmo Platform: APIs to Grow Your Business
As the communication world continues to change, The Vonage API platform, Nexmo, gives businesses a way to transform to suit their customers.
Rebekah Carter · 24 Aug 2018
Masergy Provides Global UCaaS Interoperability with Cisco Endpoints
Leading provider of managed security, hybrid networks, and cloud communications, Masergy announced Global UCaaS interoperability with Cisco IP endpoints
Rebekah Carter · 23 Aug 2018
Marks & Spencer Calls on Twilio to Transform Customer Comms
Twilio has today announced that Marks & Spencer has selected Twilio cloud communications to power its customer comms across 640 locations and 13 UK-based contact centre hubs.
Ian Taylor · 15 Aug 2018
Twilio Review: Exploring the World of CPaaS with Twilio's Powerful Portfolio
If you're looking for more customisation in your communication and collaboration stack, then CPaaS is the way forward - and the biggest CPaaS provider, is Twilio
Rebekah Carter · 15 Aug 2018
Virsae Ready to Take Off as a Microsoft Co-Sell Ready Partner
Unified communications (UC) service management provider, Virsae, has achieved the coveted Co-Sell Ready designation through the Microsoft One Commercial Partner Program.
Ian Taylor · 14 Aug 2018
MessageBird Introduces Programmable Conversations
MessageBird has announced Programmable Conversations, the API for unifying customer interactions across multiple channels into a single conversation thread.
Ian Taylor · 13 Aug 2018
NewVoiceMedia Ups NPS Score of Global Manufacturer MTD by 20
NewVoiceMedia recently shared evidence of their platform's ability to enhance customer experience, with the announcement that MTD had improved their NPS score using the NVM system.
Rebekah Carter · 11 Aug 2018
Plantronics Manager Pro Review: Handling your Headset Investment with Style
We dive into the features and possibilities of Plantronics' innovative headset management system for incredible audio.
Rebekah Carter · 10 Aug 2018
Avaya's New Vibe in the Age of Agility
We had the opportunity to go behind the scenes of the R&D department for Avaya, to discover how the brand has evolved in the last year.
Rob Scott · 10 Aug 2018
Rising Gig Economy: Agents Show Strong Interest in Working On-Demand
According to Aspect Software’s second annual 2018 Agent Experience Index, customer service agents might be the next wave of workers who want the option of an ‘on-demand’ job.
Ian Taylor · 9 Aug 2018
Thrive Homes Select GCi to Revolutionise their Customer Experience
Converged ICT Services Provider GCI has won a substantial contract to support Thrive Homes’ agile working and transformation of the customer experience (CX).
Ian Taylor · 7 Aug 2018
NuWave Launches Microsoft Teams Direct Routing Hosted Service with Ribbon
NuWave Communications is utilising Ribbon’s Microsoft Teams-certified Session Border Controller (SBC) to support its new Direct Routing for Microsoft Teams service for enterprise customers.
Ian Taylor · 6 Aug 2018
Comparing Free Team Collaboration Apps with Premium Options
When it comes to choosing a collaboration solution for your team, is free or premium software the way to go?
Rebekah Carter · 3 Aug 2018
Announcing the Twilio API for WhatsApp
Twilio, the leading cloud communications platform, has announced the Twilio API for WhatsApp, allowing Twilio customers to message with their users via WhatsApp for the first time.
Ian Taylor · 3 Aug 2018
The 2018 UC Gartner Magic Quadrant: Your First Look
The complete overview of everything you need to know about the 2018 Gartner Magic Quadrant for Unified Communications.
Rebekah Carter · 30 Jul 2018Google Cloud Next 2018 Review - Event Roundup
UC Today examine all the news and updates from Google's Cloud Next 2018, which took place in San Francisco.
Ian Taylor · 27 Jul 2018Your Network is the Key to Cloud Communications Success
Often neglected, the network is a vital aspect of cloud communication solutions but it's an area never over looked by specialist provider, West's Unified Communications Services.
Ian Taylor · 26 Jul 2018
Dialpad Raises $50M in Series D Funding to Transform the Phone Call
Dialpad, the pure-cloud business communications provider, has recently announced that it has raised $50 million in Series D funding.
Ian Taylor · 23 Jul 2018
Sinch: Enterprises Embracing Video Calling to Drive Customer Service Innovation
Brands and businesses are increasingly integrating Video Calling functionality into their applications to help improve customer service, reduce costs, and acquire new customers.
Ian Taylor · 20 Jul 2018
The Next Step for Cloud: Alianza Addresses Vendor Agility
During the Cloud Comms Summit this year, we spoke to Alianza's founder and CEO, Brian Beutler about the concepts of vendor agility and service provider VoIp delivered in the cloud.
Rob Scott · 18 Jul 2018
Mixing a UCaaS and CPaaS Cocktail: The Winning Formula
We follow up with Jacques Der Ohanian at ALE to talk about the perfect blend of UCaaS and CPaaS technologies in modern companies.
Rob Scott · 18 Jul 2018
Our Top Takeaways from the 2018 Cloud Comms Summit
We were lucky enough to attend the 2018 Cloud Comms Summit this year. Here, we're going to share some of our top takeaways with you!
Rob Scott · 17 Jul 2018Out Loud: Nowhere is Safe from Twilio's Disruptive Approach
This episode of UC Today's Out Loud was recorded during CCW18 and we spoke to Twilio about their attendance at the show.
Patrick Watson · 13 Jul 2018
Cloud Communications - July 2018 Technology Track
Also known as Unified Communications as a Service (UCaaS), the Cloud Communications track looks like being our most informative so far this year - take a look!
Ian Taylor · 4 Jul 2018
Introducing the Digital Workplace: Why Businesses are "Going Digital"
The workplace is changing. The question is, what is the digital workplace, and how can you implement one?
Rebekah Carter · 28 Jun 2018
Exertis Provides Resellers with Opportunity to Capitalise on UC with Mitel
Exertis today announced the availability of the full range of Mitel’s unified communications and collaboration solutions (UCC) to UK resellers.
Ian Taylor · 28 Jun 2018
Rebooting Call Logging: Call Analytics, CX, and the Cloud
How call centre analytics is changing, why it's moving to the cloud, and how you can get the perfect mix for your customer experience strategy.
Rebekah Carter · 22 Jun 2018
Vonage Adds Innovation and Value to Contact Centres
Vonage has announced new global programmable contact centre capabilities through Nexmo, the Vonage API Platform, including split recording, real-time text-to-speech translation, onAnswer and WebRTC.
Ian Taylor · 21 Jun 2018
Measure and Manage Your Meeting Rooms with Polycom
Polycom's most recent cloud-based solutions offer greater control and insight into the ever-evolving world of communication and collaboration.
Rebekah Carter · 19 Jun 2018
CPaaS and the Age of Digital Engagement with ALE
We speak to Alcatel Lucent Enterprise about how companies can successfully implement CPaaS technology.
Rob Scott · 15 Jun 2018
Highlight Makes Senior Appointments to Drive Expansion
Highlight has attracted senior management from Claranet, Citrix and Solar Communications to help meet its ambitious plan to attract 30 new MSP partners by the end of 2018.
Ian Taylor · 14 Jun 2018
Arco Launch New Customer Engagement Centre with RingCentral Support
Arco, the UK's leading safety company recently announced their decision to work with RingCentral on their new customer engagement centre
Rebekah Carter · 14 Jun 2018
In the Cupboard or in the Cloud - There’s No Difference with Ericsson-LG
Pragma pride themselves on their exceptional channel partner solution, but what is it that makes their opportunity so special?
Rob Scott · 6 Jun 2018
Never Miss what you’ve Missed with SuperToast from Modality Systems
Modality Systems, the world’s largest award-winning Microsoft communications practice, announces the launch of the new and improved SuperToast.
Ian Taylor · 1 Jun 2018
Dimension Data and Arkadin Collaborate over "Webex Hybrid Services"
Unified communications company Arkadin, and NTT Group brand Dimension data recently came together to create "Cisco Webex Hybrid Services".
Rebekah Carter · 31 May 2018