One of the curious inverse relationships common to many advanced technologies plays out consistently in UC: The more intuitive and elegant the UI for managing unified services, the more complex and vast the processes and dataset underpinning it grows. And the bigger the logs — over 20 TB daily in 8x8’s case, generated by many different services — the more complex it becomes to troubleshoot and analyse errors in real-time, and maintain that clean and effective experience for the customer to use.
Big data means big challenges
This was the challenge faced by Dashbase’s first customer, as Alex Munk, CEO and co-founder, explained:
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Alex Munk[/caption]
“Because of 8x8’s scale and breadth of product portfolio, we knew they would be facing the most complex challenges that exist in this industry — with a combination of new products and strong existing products, and hundreds of engineers all around the globe, working together to make these applications run smoothly.”
Mehdi Salour, 8x8’s SVP of Network Operations and DevOps explained in a recent video, the strength of the single platform they operate conceals the complexity generated by the millions of endpoints involved in providing VoIP connectivity, and the vast amounts of data that generates. “A chat session can turn into a video collaboration event, and a transaction event actually traverses through many different systems… Dashbase makes it possible for us to look at that entire data.”
Partnership solution
This powerful product fit results from a uniquely close partnership between the two teams, which shaped the development of Dashbase from its early days. As Munk explained, “our teams have worked closely together from the beginning, both over chat and on site. We know the team really well, and release by release, our product has been more and more honed to their specific telephony use cases.”
“We knew that whatever we were building for 8x8 was going to be highly transferable to other companies that deliver similar types of services... So now we go to meetings with new companies, and we know what they’re going to ask us, thanks to the insight we’ve gained from the close relationship with 8x8.”
Jordan Philips[/caption]
