Teams Premium and Copilot: Blending AI Integrations for Smarter Work Environments
Teams Premium and Copilot for Microsoft 365 could lift productivity in Microsoft Teams, Word, Excel and PowerPoint. Published on UC Today.
Maya Middlemiss · 7 Mar 2024
Cleared for Takeoff: Symity's Copilot Readiness Assessment Lifts Customers to New AI Heights
Symity’s Microsoft 365 Copilot readiness assessment helps businesses adopt AI safely, with security, governance and compliance. Published on UC Today.
Maya Middlemiss · 14 Feb 2024
Voice Communication Reimagined: Unified, Compliant, Flexible
LeapXpert adds compliant voice capture and archiving for regulated industries, unifying calls, WhatsApp and messaging on one work number.
Maya Middlemiss · 5 Feb 2024
Speech Analytics in 2024: A Game-Changer for Sales and Customer Service
Much of the focus tends to be on the compliance aspects of call recording and analytics, especially for regulated industries.
Maya Middlemiss · 31 Jan 2024
Copilot AI and Teams Phone in 2024: Pure IP Anticipates Transformative Impact
Microsoft Copilot for Teams Phone could reshape enterprise voice with real-time transcription, translation and summaries, says Pure IP.
Maya Middlemiss · 25 Jan 2024
Navigating Call Recording Compliance in Finance with ClarifyGo
Why financial firms need compliant call recording: ClarifyGo from Oak Innovation captures Teams, VoIP, PSTN and mobile calls for FCA, CFTC and MiFID II. Publish
Maya Middlemiss · 12 Jan 2024
Pure IP Global Enterprise Voice Solutions: Now Servicing PSTN Replacement in 50 Countries
Why it matters: Pure IP extends PSTN replacement to Latvia and Turkey, reaching 50 countries, with voice for Microsoft Teams, Webex and Zoom Phone. Published on
Maya Middlemiss · 21 Dec 2023
The Future of Customer Service: AI-Powered Efficiencies in Contact Centres
AI in Anywhere365 Dialogue Cloud and Microsoft Azure cuts contact-centre workload, improves CX and agent productivity. Published on UC Today.
Maya Middlemiss · 29 Nov 2023
Pure-IP’s Knowledge Hub: Your One-Stop Resource for All Things Teams Migration
Pure-IP’s free Knowledge Hub helps buyers navigate Microsoft Teams telephony migration, PSTN, Direct Routing, Operator Connect and Teams
Maya Middlemiss · 31 Oct 2023
Navigating the Teams Call Recording Scene
Why Teams recording gaps matter: Oak Innovation’s Microsoft-certified ClarifyGo uses Compliance Recording Graph API to capture PSTN, Teams calls and meetings. P
Maya Middlemiss · 17 Oct 2023
Successful Adoption and Change Management: Navigating Human Behaviour
Why workplace tech rollouts fail without buy-in: Continuant’s ACM helps end users adopt new technology, phone systems and change management.
Maya Middlemiss · 7 Sept 2023
Microsoft Teams Mobile Solutions: Three Ways To Make It Happen
With 300 million users every month and 5 million activations of Teams Phone in the past 12 months, it's clear that businesses love it. Why?
Maya Middlemiss · 23 Aug 2023
Parexel’s Major UC Overhaul with Continuant
Parexel’s Teams migration with Continuant shows why modern UC matters for 16,000 users across 40 countries.
Maya Middlemiss · 21 Jul 2023
Magnitudes of Migration
Why enterprise voice migrations need a strategy, not a cutover: Ribbon Communications, Microsoft Teams, PBX, VoIP and 365 for complex multi-site rollouts. Publi
Maya Middlemiss · 25 Feb 2022
Voice Migration: Both Map and Compass Matter
Voice migration now needs mapped routes and a clear destination: Ribbon helps enterprises move from Cisco, Avaya and Mitel PBXs to cloud or hybrid UC. Published
Maya Middlemiss · 3 Feb 2022
Mature Omnichannel CX
Omnichannel customer experience has been the goal of many organisations for a few years now, but over the pandemic period, consumer expectations have…
Maya Middlemiss · 9 Dec 2021
GoTo Contact CCaaS for SMBs
For sales and customer service agents career prospects looks pretty good right now, whether they’re staying in a suitable role or considering their…
Maya Middlemiss · 2 Dec 2021
NUWAVE Supports Global Launch of Operator Connect for Microsoft Teams
The global launch of Operator Connect for Microsoft Teams makes Microsoft voice services available to new customers worldwide, and when combined with…
Maya Middlemiss · 11 Nov 2021
Regulation and Compliance Back in the Spotlight
Remote and hybrid work has reset FCA, ESMA and financial services compliance needs, with Theta Lake helping secure Zoom, Microsoft Teams and Webex oversight.
Maya Middlemiss · 3 Nov 2021
Sound Experiences from EPOS: Quality Audio Success
The transformations that have happened in the lives of working professionals over the past 18 months have depended on a range of technologies.
Maya Middlemiss · 28 Oct 2021
Video Conferencing Just Got Smarter
Frictionless, effective video calling is broadly acknowledged as fundamental to the success of hybrid working future.
Maya Middlemiss · 27 Oct 2021
Online Collaboration and the “Great Reset”
BT and the gig economy show why online collaboration, contact centres and digital customer journeys need a sustainable reset.
Maya Middlemiss · 6 Oct 2021
Crestron Face-to-Face
Crestron Experience Spaces show why hybrid work needs in-person demos. Published on UC Today, see Flex, Crestron One and commercial AV in key cities.
Maya Middlemiss · 15 Sept 2021
Archiving, Supervising Video Collaboration Sessions is No Longer a ‘Nice to Have’
Theta Lake says video compliance now matters for banks and regulated firms, with AI archiving, supervision and WhatsApp risk detection.
Maya Middlemiss · 10 Sept 2021
Improving Fibre Network Health with Ribbon
Why fibre upgrades matter now: Ribbon Communications helps rural providers boost capacity on brownfield networks with DWDM, IP optical transport and 5G backhaul
Maya Middlemiss · 26 Aug 2021
Managing Complexity in Enterprise UC
Why enterprise UC complexity matters: Ribbon uses SBCs, PSX and analytics to bridge Teams, Zoom, PBX and carrier trunks, securing routing and uptime. Published
Maya Middlemiss · 24 Aug 2021
Inside NUWAVE’s Partner Enablement Program
Why it matters: NUWAVE’s Partner Enablement Program helps carriers and MSPs launch Microsoft Teams Voice with Direct Routing, Operator Connect and iPILOT. Publi
Maya Middlemiss · 18 Aug 2021
Remote Working, Collaboration Training, and Adopting UC
John Macario, Senior VP Enterprise and Channel Marketing at Ribbon , had seen the directional trends in UC adoption from way back, along with the steady…
Maya Middlemiss · 18 Aug 2021
The Research Behind Ribbon's Mida Partnership
Ribbon Communications has always taken a pragmatic approach to optimising the UC tech stack, collaborating with strategic partners to ensure ‘best in…
Maya Middlemiss · 13 Aug 2021
Mitto Pinpoints the Perfect Spot for Mapp
Mapp taps Mitto to improve A2P SMS, WhatsApp and Viber delivery with AI-driven routing, helping global brands reach customers at the right time.
Maya Middlemiss · 9 Aug 2021
Secrets to Microsoft Teams Deployment Success
You can lead a workforce to Microsoft Teams, as the saying goes, but you can’t (easily) make them change the way they work overnight.
Maya Middlemiss · 4 Aug 2021
Three Pillars of Work-From-Anywhere
In pursuit of a sustainable collaboration stack for remote-ready business continuity, many IT buyers are seeking to refine and consolidate the tools their…
Maya Middlemiss · 14 Jul 2021
iPILOT Ready for Global Take-Off
NUWAVE’s iPILOT brings Microsoft Teams Voice migrations to minutes, not months. Published on UC Today, it adds Operator Connect, Direct Routing and GCC High sup
Maya Middlemiss · 13 Jul 2021
The Final Step to Cloud Liberation
Why Teams voice migration matters: VOSS M2UC automates Microsoft Teams calling, PowerShell-led changeovers and UC migration for resilient cloud workplaces. Publ
Maya Middlemiss · 9 Jul 2021
The Yin and Yang of Cloud-Based Working
Enghouse’s group VP of marketing & alliances, Jeremy Payne , is in no doubt about how cloud-based communications and collaboration saved the business…
Maya Middlemiss · 28 Jun 2021
Experience Crestron:
Why hybrid work needs better control: Published on UC Today, Crestron Experience showcases Crestron Flex, XiO Cloud, Crestron Home and Microsoft Teams.
Maya Middlemiss · 22 Jun 2021
GoToConnect ‘Team Up’ with Microsoft Teams to Simplify Hybrid Working
2020 was a challenging year from a communication and collaboration standpoint as IT and telecoms managers had to move fast to transition end-users from…
Maya Middlemiss · 15 Jun 2021
Clearly Time for Video
Hybrid office re-equipping gets easier as EPOS launches Expand Vision 3, a 4K video conferencing bar with AI framing for Microsoft Teams Rooms.
Maya Middlemiss · 28 May 2021
Cloud-first Allows Agility with your Hybrid Working Strategy
Cloud-first UCaaS helps hybrid working stay agile, cutting on-prem telephony costs as LogMeIn GoToConnect, CCaaS and PSTN switch-off loom. Published on UC Today
Maya Middlemiss · 28 May 2021
Call Recording Compliance Solution Certified for Microsoft Teams
Theta Lake’s Microsoft Teams call recording compliance certification helps regulated buyers record, archive and supervise voice, video and chat. Published on UC
Maya Middlemiss · 26 May 2021
EPOS ADAPT 200 Wireless Headphones
Why hybrid work needs flexible audio: EPOS ADAPT 200 wireless headphones bring MS Teams certification, UC optimisation, Bluetooth and 27-hour battery life. Publ
Maya Middlemiss · 14 May 2021
Zoom eComms Archive Module From Theta Lake
Theta Lake’s Zoom eComms Archive unlocks chat and polling with WORM-compliant archiving, supervision and security for regulated UC buyers.
Maya Middlemiss · 11 May 2021
Crestron Masters Week Re-Mastered
Crestron Masters goes virtual, showing why hybrid work now needs equal Microsoft Teams, Zoom and Samsung collaboration in every meeting room. Published on UC To
Maya Middlemiss · 30 Apr 2021
Operator Connect Service via Ribbon
Ribbon adds Microsoft Teams Operator Connect support, giving service providers and enterprises easier SBC-led voice deployment.
Maya Middlemiss · 12 Apr 2021
Managing Workplace Meetings Safely
Crestron 70 Series Teams panels help enterprises manage safe office meetings, occupancy, space use and BYOD collaboration.
Maya Middlemiss · 8 Apr 2021
Modern Device Management with Core
Microsoft Intune and Core help secure BYOD, zero-touch device management and endpoint security across Microsoft 365.
Maya Middlemiss · 6 Apr 2021
The Future of Secure Collaboration
PGi’s Vipin Tyagi says secure collaboration needs new encryption, WebRTC, W3C, 5G and fibre as quantum computing raises risk.
Maya Middlemiss · 6 Apr 2021
Scaling Compliance for Attivo Group
Among the most tightly regulated industries advising customers directly, financial services requires watertight oversight.
Maya Middlemiss · 31 Mar 2021
The Power of Private-Label Partnerships
PGi’s private-label GlobalMeet partnerships help carriers add virtual events and video conferencing as Microsoft and Google pressure grows. Published on UC Toda
Maya Middlemiss · 30 Mar 2021
A Year in the Remote Contact Centre
Enghouse and ContactBabel show why remote contact centres need better Microsoft Teams, CRM and VoIP tools, plus agent well-being.
Maya Middlemiss · 29 Mar 2021
Tailored Solutions from Your Local Carrier
Alongside UC, the collaboration industry certainly rose to the challenge of the global health crisis.
Maya Middlemiss · 24 Mar 2021
ADAPT-ing to a New World of Work
Why hybrid workers need better audio: EPOS ADAPT 100 headsets bring noise-cancelling mic, ActiveGard, USB-A/USB-C and Teams Certified support. Published on UC T
Maya Middlemiss · 24 Mar 2021
Security in Microsoft Teams
Why Microsoft Teams data security matters: Core shows how policy tips, data loss protection and compliance tools in Microsoft 365 help users and IT.
Maya Middlemiss · 24 Mar 2021
EPOS AMPLIFY - A New Global Partner Programme
EPOS AMPLIFY strengthens global channel partners with tiered support, training and sales tools. Published on UC Today, see why buyers should care.
Maya Middlemiss · 16 Mar 2021
Auditing your Telephony Environment
Pure IP’s ReVeal automates telephony audits for PBX and legacy voice, helping cloud migration buyers cut weeks of discovery.
Maya Middlemiss · 12 Mar 2021
Staying Safe in Teams
Learn why Microsoft Teams security and compliance matter for hybrid work, with Core on DLP, governance and Microsoft 365.
Maya Middlemiss · 10 Mar 2021
Out of the Long ‘Shadow’ of COVID
Core research shows 86% of IT teams were unprepared for remote work, driving shadow IT and security risk. Published on UC Today, see why UCaaS, Microsoft Teams
Maya Middlemiss · 5 Mar 2021
Crestron Flex 2021 - Meeting Demand for UC in Every Space
Crestron Flex updates UC for hybrid work with Teams phones, Android room devices, XiO Cloud and Azure IoT Hub. Published on UC Today.
Maya Middlemiss · 5 Mar 2021
iotum: Programmable Video in Social Gaming
Iotum embeds programmable video in CaptivePlay’s WPT Poker app, giving online social gaming a richer, more social experience.
Maya Middlemiss · 11 Feb 2021
Ribbon Connect for Microsoft Teams Direct Routing
Ribbon Connect for Microsoft Teams Direct Routing simplifies Teams voice calling with SBC, SIP trunks and SYNNEX.
Maya Middlemiss · 10 Feb 2021