With more than 115 million daily users, Microsoft Teams has established itself as the digital workplace of choice for enterprises around the world. Combining UC with the familiar software tools of the Microsoft 365 suite, Teams has supported business continuity in uncertain times and become the central location in which home-based workers can digitally ‘go to work’ with each other on a daily basis.
For many though, there remains one communication channel still not integrated with this comprehensive service, and that’s voice calling. The complexity of implementing direct routing and risk of unexpected costs has held many enterprises back from truly unifying their communications.
Adding voice without adding cost
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Tony Scarfo[/caption]
To cut through that complexity, Ribbon Connect for Microsoft Teams Direct Routing instantly enables voice-calling within the Teams environment, so users can call not only within an enterprise but to their customers and associates anywhere. Ribbon has an extensive network of certified channel partners that sell its market-leading solutions to service providers and enterprises around the world. Now Ribbon partners have another Microsoft-certified solution that allows enterprises to improve the overall Teams user experience.
Tony Scarfo, Executive Vice President and General Manager, Cloud and Edge Business Unit at Ribbon, explained that this new offering had been crafted in direct response to expressed client needs:
“Our partners are telling us their customers want an easy, low cost, simple, elastically scalable way to deliver Teams voice calling without having to invest in hardware, software or new infrastructure and that is exactly what our first Ribbon Connect offering delivers.”
Ribbon Connect: an integrated solution
Ribbon Connect for Teams Direct Routing is a fully integrated and managed solution. It offers the security and resiliency of market-proven Ribbon’s SBC SWe Lite and automated Teams tenant configuration. Using the intuitive Ribbon Connect portal, partners can have an enterprise up and running with Direct Routing in minutes rather than days.
By securely connecting new or existing SIP trunks, phone numbers, and calling plans, partners can fully automate enterprise deployments, and seamlessly integrate with existing PBXs (on-premises or cloud), and contact centres to gain maximum ROI on existing/legacy investments and business processes. Ribbon partners can purchase the service through a global network of distributors.
