Kakapo Systems Announce Analytics Platform for BroadSoft Call Centers and UC
Data data everywhere, but not a drop to drink, to paraphrase Samuel Taylor Coleridge. Today, it's not “The Rime of the Ancient Mariner” that intrigues us.
John Flood · 5 Sept 2023
How to Manage Thousands of Microsoft Teams Rooms in a Post-Pandemic World
According to a recent article in the New York Times, many office buildings remain empty in the city, with occupancy around 50 percent of pre-pandemic…
John Flood · 29 Jun 2023
Voices In the Clouds. Not That Far Away.
Why voice migration matters as ISDN phases out: Pure IP helps enterprises connect on-premise telephony to cloud platforms including Cisco, Microsoft Teams and Z
John Flood · 19 Jun 2023
The Power of Total Experience
Zoom CIO Gary Sorrentino says Total Experience can reduce toggle tax, improve hybrid work, UCC and customer ROI.
John Flood · 16 Jun 2023
How to Manage Microsoft Teams Rooms on a Global Scale
Why global Teams Rooms fail without proper management: Published on UC Today, New Era Technology explains Microsoft Teams Rooms, remote monitoring, single SLA a
John Flood · 15 Jun 2023
The Exponential Power of Two
Oak Innovation and ROGER365.io add Microsoft Teams compliance recording and archiving, helping contact centres meet FCA, PCI DSS and MiFID II needs.
John Flood · 13 Jun 2023
The Disruptive Power of Total Experience
In periods of upheaval, it's instructive to draw parallels from history. There was the pre-nuclear age. Then the nuclear age. There was pre-pandemic.
John Flood · 13 Jun 2023
AI Ups the Game on Financial Fraud
Veritas explains how AI and machine learning improve fraud detection with transparent, explainable insights for email review.
John Flood · 12 Jun 2023
The Whole World in Their Hands
Why hospitals need better workflows now: Published on UC Today, Deltapath Acute unifies nurse call, patient records, CCTV and private LTE.
John Flood · 9 Jun 2023
Yealink's Strategic Move to Azure
Yealink has moved YMCS to Microsoft Azure, strengthening UC&C device management security, compliance and global storage for buyers. Published on UC Today.
John Flood · 1 Jun 2023
Living Without Regrets. Get It Right the First Time
Microsoft Teams’ 300 million users make the right contact centre platform critical for compliance recording, CRM and AI.
John Flood · 29 May 2023
Enhance Collaboration: Yealink Delivers Reliable Room Solutions
Yealink’s Pro AV room solutions improve collaboration with 4K AI cameras, audio, IoT, Shure, Biamp, QSC and RoomCast. Published on UC Today.
John Flood · 25 May 2023
Coolpo Announces AI Huddle Mini Lite
Coolpo’s AI Huddle Mini Lite brings AI framing, noise cancelling and 4K video to Zoom, Teams, Skype and Webex for hybrid work.
John Flood · 25 May 2023
Knock Down the Silos. Build Contact Centers Without Walls
UCaaS and CCaaS are converging into contact centres without walls, breaking silos for better CX and first-contact resolution. Published on UC Today.
John Flood · 22 May 2023
Dr. Watson, Come Here. Your Patient Wants to See You
Spectralink UCaaS and mobile handsets help hospitals improve patient safety, HIPAA compliance and communication.
John Flood · 19 May 2023
Bangladesh Rising with Increased Mobile and Internet Access
Bangladesh’s broadband and mobile expansion matters for operators seeking growth. Published on UC Today, Cataleya wins ICX and IGW share with SBCs and SIP.
John Flood · 19 May 2023
Compliance Call Recording in the Cisco World - Simplified
Sometimes life offers us a choice. And sometimes our hand is forced. Both scenarios demand that we adapt and adjust to new realities.
John Flood · 17 May 2023
Innovation Without Disruption and the Need for Modernity
Why IT leaders are choosing innovation without disruption: Avaya Experience Platform, CCaaS and generative AI help modernise on-prem telephony on UC Today.
John Flood · 2 May 2023
The Pandemic Legacy Meets Legacy PBX Meets Cloud
Why PBX cloud migration still matters: COVID left legacy voice systems behind. Published on UC Today, Continuant helps with Teams Phone, Direct Routing and PBX.
John Flood · 2 May 2023
VR Rising: Its Impact on Unified Communications & Collaboration
Why VR and AI matter for UC&C: lower-cost, standalone headsets and cloud VR could reshape collaboration, training and customer experience, says UC Today.
John Flood · 27 Apr 2023
"Iceberg, right ahead!" How Surveillance Technologies in the Aftermath of SVB Can Help Avoid Missteps
The warning message, "Iceberg, right ahead!" was received by the Titanic's lookout minutes before the ship collided with the iceberg on its maiden voyage…
John Flood · 26 Apr 2023
How to Measure Your Google Ads ROI
Why PPC ROI matters: Kakapo Systems shows how Google Ads, web chat and contact centre analytics map clicks to sales for better ROI. Published on UC Today.
John Flood · 25 Apr 2023
Tata Communications Drives Digital Transformation in the Airline Industry
Why it matters: Tata Communications moved a major Asian airline from PBXs to Webex Calling and GlobalRapide, scaling UCaaS to 10,000 users. Published on UC Toda
John Flood · 20 Apr 2023
21st Century Bank Robbers Trade Bullets for Keyboards
Why banks need secure video now: Vbrick’s FedRAMP-certified EVP helps financial firms manage compliance, encryption, SAML SSO, AI search and translation. Publis
John Flood · 6 Apr 2023
Be Totally HIPAA & CMS Secure Everywhere at Once
HIPAA compliance will be getting more complicated in 2023. The penalties and fines for non-compliance could cost you a lot.
John Flood · 31 Mar 2023
Addressing Business Needs with CPaaS
Why CPaaS matters: Webex Connect helps enterprise buyers cut integration pain, boost CX and scale APIs across UCaaS, CCaaS, CRM, voice and video.
John Flood · 29 Mar 2023
No Matter Where You Go, There You Are
Hybrid and remote work is exposing legacy PBX, SBC and MPLS costs. Published on UC Today, ULAP Networks offers SBCaaS, SD-WAN and Calling.
John Flood · 27 Mar 2023
Lights, Camera, Action! Taking Hybrid and Virtual Events to a New Level
BlueJeans by Verizon tackles meeting fatigue with Events and Studio for hybrid and virtual events, analytics and engagement.
John Flood · 22 Mar 2023
ChatGPT: Mirror, Mirror on the Wall; Tell Me What I Want to Know
ChatGPT could reshape business communications, but data accuracy and privacy matter. Deltapath’s David Liu calls for secure enterprise AI, UC Today.
John Flood · 10 Mar 2023
CallCabinet is Revolutionising Call Recording with its Conversational Analytics
CallCabinet’s conversational analytics turns call recording into real-time speech, voice and sentiment insight, helping CX, EX and compliance. Published on UC T
John Flood · 2 Mar 2023
Push-To-Talk: A Better Way to Bring Your Team Together
Why it matters: Deltapath Push-to-Talk on iOS and Android gives healthcare, retail and field teams secure cloud UC, instant alerts and compliance.
John Flood · 27 Feb 2023
Mountains Don't Move: Why On-Premise Infrastructures Endure
In the 1980 Japanese film masterpiece, "Kagemusha," the hero portraying a samurai warlord comes under extraordinary enemy threat.
John Flood · 17 Feb 2023
Deltapath Pursues Avaya Customers
Why Avaya’s bankruptcy and Aura 8 end-of-support matter: Deltapath offers a migration path with support for Avaya endpoints, Azure, AWS and Cisco. Published on
John Flood · 16 Feb 2023
Flexibility Is Power. Real-Time Switching Solutions in 2023
In his ground-breaking 1944 book, "The Road to Serfdom," Friedrich Hayek wrote, "Our freedom of choice in a competitive society rests on the fact that, if…
John Flood · 15 Feb 2023
Spectralink Drives UC Advances in Care Home Settings in 2023
One night, a 90-year-old woman with dementia wandered out of her room at a long-term care facility in South Carolina.
John Flood · 13 Feb 2023
Call Recording Technologies Reap Benefits in the Post-Pandemic Era
Post-pandemic remote work made compliance call recording vital, and Oak Innovation’s ClarifyGo for Microsoft Teams, Graph API and FCA rules helps buyers adapt.
John Flood · 10 Feb 2023
Contact Centers with PBX Systems Face Challenges in 2023
Legacy PBX contact centres face 2023 challenges as cloud voice becomes essential. Published on UC Today, Pure IP Contact Center Connect helps with Microsoft Tea
John Flood · 10 Feb 2023
Business SMS - Life At 160 Characters Per Message
Think about text messaging for a moment. "The advance of technology is based on making it fit in so that you don't really even notice it, so it's part of…
John Flood · 7 Feb 2023
Can MSPs Thrive in a SaaS World? Of Course, Have It Both Ways
Why MSPs can still grow in SaaS: Intermedia says reseller and white-label models help retain customers, deepen UC and security relationships.
John Flood · 2 Feb 2023
The Challenges of Virtual Meetings In 2023
William Shakespeare didn't do remote or hybrid work. If he did, he might have had Hamlet say, "To meet or not to meet, that is the question." Because if…
John Flood · 31 Jan 2023
Boost Microsoft Teams with a Room System
Learn how Microsoft Teams Room systems lower IT cost, boost hybrid meetings and add AI, transcription and whiteboards.
John Flood · 30 Jan 2023
How to Take Your Business to the Next Level with Automation Software
In science fiction films, typical plot lines involve diabolical artificial intelligence and malevolent robots that pit themselves against humans in a…
John Flood · 28 Jan 2023
Copper Wire's Long Goodbye
BT's ISDN and PSTN switch-off pushes firms to VoIP and SIP, with Microsoft Teams and Resonate.
John Flood · 28 Jan 2023
The Real Cost of Microsoft Power Apps
Why it matters: Microsoft Power Apps can cut app costs and speed workflows, but pricing and ROI need scrutiny. Published on UC Today.
John Flood · 27 Jan 2023
Choose Your Teams Partner Carefully - They Might Define Your Future
Teams adoption has made partner choice critical for contact centre migration, CRM and AI. Published on UC Today, Resonate advises on Microsoft Teams.
John Flood · 26 Jan 2023
Smart Cities Deliver Good Governance
Smart cities are changing good governance, and published on UC Today, Alcatel-Lucent Enterprise Rainbow and Yodiwo YodiCity add GDPR-ready UCaaS, CPaaS and real
John Flood · 25 Jan 2023
net2phone President Makes 5 Predictions for 2023
Net2phone’s Jonah Fink says cloud UCaaS, CRM integrations with Salesforce, Zoho and Monday.com, and SMB growth will drive 2023.
John Flood · 25 Jan 2023
Zoom Announces General Availability of Its Virtual Agent
Zoom announced today that Zoom Virtual Agent is available globally. The intelligent conversational AI chatbot works on multiple support channels to…
John Flood · 24 Jan 2023
Salesforce CTI Increases Agent Success
Reduce the stress of constant app-switching with Deltapath for Salesforce CTI. Improve customer & employee satisfaction with all customer data on one screen
John Flood · 17 Jan 2023
AI Making Progress in Virtual Meetings
When Bob Dylan wrote, "Behind every beautiful thing, there's been some kind of pain," he could have referred to the recent AI benefits in virtual…
John Flood · 6 Jan 2023
What's The Future of Virtual Events in the Post-COVID Era?
Hybrid and virtual events are here to stay, says Forrester, and buyers need better analytics, engagement and BlueJeans by Verizon tools. Published on UC Today.
John Flood · 2 Dec 2022
Making the Most of Citizen Development
Citizen development can speed app delivery and cut costs, but needs clear governance. Published on UC Today, see Microsoft Power Platform, Gartner and Resonate.
John Flood · 25 Nov 2022
Avaya Simplifies UCC For Small Businesses
Harrison Drury is an award-winning law firm with seven offices across the north-west in Preston, Kendal, Lancaster, Garstang and Clitheroe.
John Flood · 15 Nov 2022