How to Manage Microsoft Teams Rooms on a Global Scale

Why global Teams Rooms fail without proper management: Published on UC Today, New Era Technology explains Microsoft Teams Rooms, remote monitoring, single SLA a

John Flood

According to Microsoft, MS Teams users reached 300 million in 2022. That’s no small feat for any company.

It also implies a host of technical challenges for global enterprises with thousands of employees who rely on Microsoft Teams Rooms to connect, communicate and collaborate.

For enterprises that use Teams, it’s crucial that Microsoft Teams Rooms remain easy to use, are completely secure, and can be effectively managed across geographies and enterprises.

But deploying and managing Teams Rooms is no small task. It's complex, especially if multiple technologies, vendors, and locations are involved.

"Users want to be able to walk into a meeting room and have a collaborative meeting," said Rob Westwood, Director, Product & Solution Design, Global Video Collaboration at New Era Technology. ‘’User experience and business efficiency is negatively impacted when a user walks into a room and is prevented from joining their desired meeting. Offering an unparalleled level of monitoring and remote management for the complete Microsoft Teams Room ecosystem, we eradicate reactive fault detection and the common need for physical resource to resolve issues’’.

Key Considerations for the Global Enterprise

There are crucial considerations that organizations must face when moving to or scaling up their existing Microsoft Teams Rooms.

Consider Design for Spaces

Understanding user expectations and designing video-enabled rooms accordingly is crucial for a successful deployment.

Consider factors such as room layout, acoustics, and user experience to create tailored solutions that meet the unique needs of each space.

A vendor-agnostic approach ensures flexibility and compatibility with various technologies, allowing for seamless integration and future scalability.

Consider Managing Large Deployments Without On-site IT Support

Organizations often face the challenge of managing and supporting large Teams Rooms deployments without dedicated on-site IT support teams.

A vendor that offers enhanced managed services will reduce headaches. Remote management capabilities monitor and maintain Microsoft Teams Rooms globally, ensuring smooth operations and minimizing downtime. Global deployments need a vendor to troubleshoot issues remotely, resolve problems efficiently, and provide timely support, regardless of geographical limitations.

Consider Managing Multiple Technologies Within Rooms

Global installations of Microsoft Teams Rooms often consist of multiple technologies, which can complicate fault detection and support contract management. That’s where a single Service Level Agreement (SLA) can add tremendous value.

So, consider a vendor that assumes the responsibility of managing the entire room infrastructure under a single SLA.

This consolidates support contracts and provides comprehensive oversight, streamlines fault detection and resolution. It’s an approach that reduces response times, eliminates coordination challenges, and ensures a seamless experience for users.

Vicky Hart, Head of UK Marketing at New Era Technology, observed, "Organisations do not always consider the challenges mass global deployments can bring; multiple vendor technology, different time zones, increased pressure on internal support teams to name a few. Here at New Era, we install, manage and support the entire deployment... through one single contract... on a global scale.’’

Consider New Era Technology

"We start with a consultative approach to assess a client's current spaces and conduct internal reviews with users to determine the best plan for a video collaboration strategy," Rob Westwood said.

"Then we design and implement Microsoft Team Rooms solutions that are repeatable, scalable, consistent and easy to use. We also integrate multiple technologies and platforms to deliver a compelling collaboration experience."

The company also offers an enhanced level of managed service for Teams Rooms, which allows remote monitoring, managing, and controlling all the devices in the room environment.

It can proactively detect and resolve issues before they impact the user experience. They can also support and manage the entire room, including all kits and endpoints.

24/7 support teams and engineers can be on site the next day if the issue cannot be fixed remotely.

Don’t Forget the Single SLA For All

New Era Technology provides a single SLA for all the technology in the room. The company takes ownership of the issue and will find and resolve the fault no matter which technology or platform is causing it. There's no need to deal with multiple vendors and support contracts.

The Future Looks Bright

Organizations are keen to future-proof their investments. New Era Technology assists its customers as they evolve and grow. The company conducts internal reviews to determine the best plan for video collaboration strategy, meeting the needs of today's hybrid workforce and future-proofing meeting spaces.

"What it comes down to is delivering the best user experience in the room," Rob Westwood said. "Unless you have a managed service, it's almost impossible to deliver an exceptional user experience."

Vicky Hart adds, "We manage all of it. It's completely transparent to the users. They just walk in, have their meeting, and walk back out. And that's how it should be."

Click here to learn more about New Era Technology.

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