Avaya has won double at the UC Awards 2021, driven by its innovation in artificial intelligence (AI).
The vendor took home the Best Use of AI gong for its Spaces workstream collaboration solution, while it also won Best CPaaS Solution for Avaya OneCloud CPaaS.
Spaces combined video, chat, document repository and task management, with AI-based features including multiple speaker video overlay and noise cancellation.
Simon Harrison, Chief Marketing Officer at Avaya, said:
“Avaya Spaces and Avaya OneCloud CPaaS provide incredible value and deliver exceptional communications and collaboration capabilities to customers as part of our Avaya OneCloud AI-powered experience platform”
“Both serve as key enabling solutions for the composable enterprise adapting to new ways of work and engaging with customers.
“We’re pleased to receive this recognition for Avaya innovation, and we will continue to build the best solutions for our customers and partners.”
Avaya’s noise cancellation featured heavily in the vendor’s entry for the Best Use of AI award.
The feature uses AI to learn how to separate speech from other noise in a way that no other company is doing, Avaya said.
The AI can make multiple speakers in different locations sound as if they are in the same place, even if they are using mobile devices. Avaya said it presents the separate streams as a virtual panel that is simulating reality.
