Vyopta is integrating Zoom's Quality of Service Subscription (QSS) support for Zoom Phones to enhance real-time analytics and diagnostics.
Vyopta's expanded partnership with Zoom involves the former leveraging Zoom's new APIs for new monitoring functionality.
Alfredo Ramirez, CEO of Vyopta, said:
We are excited to continue our partnership with Zoom, a leader in the softphone and UCaaS market. This collaboration is a testament to our commitment to enhancing digital communication technologies for better enterprise performance."
Vyopta and Zoom have collaborated on the QSS feature, aiming to transform the way businesses perceive and handle the quality of experience for Zoom Phone users. With the integration of Zoom QSS, Vyopta can provide real-time insights and analytics, facilitating rapid responses to call quality concerns.
This collaboration simplifies the troubleshooting process, making it easier for users and admins to detect issues proactively, identify root causes, and implement prompt remediation measures. Vyopta's monitoring and alerts system, enhanced by contextual intelligence and customizable dashboards, offers a thorough overview of the digital collaboration environment.
"A crucial aspect of successful collaboration is understanding how organizations experience and utilize the collaboration tools and workspaces they have invested in, like Zoom," added Mitch Ricks, Global Leader of ISV Partnerships and Strategy at Zoom. "It is of utmost importance to prioritize the quality of this experience to ensure effective collaboration."
This integration is in line with Vyopta's commitment to enhance digital collaboration for businesses. Vyopta's solutions have supported multiple large enterprises and government agencies in reducing mean time to repair (MTTR) by as much as 75 percent, the company says. Vyopta also highlights its solutions have improved the quality of experience by 50 percent and generated significant savings in technology and real estate investments while boosting productivity.
What Has Vyopta Been Up To Recently?
Late last year, Vyopta and Zoom partnered to offer organisations a “total user experience” using AI.
The companies aimed to improve employee and customer engagement, technology performance, workspace utilisation and ROI when using Zoom. The partnership was also designed to aid organisations in streamlining the adoption of Zoom functionalities such as Meetings, Phone, Rooms, and Webinars by using Vyopta’s Collaboration Intelligence Platform.
In December 2022, Vyopta announced that it could support Microsoft Teams’ voice services. This support encompassed Phone Plans, Direct Routing, and Operator Connect, enabling users to manage their UC technology stack.
