This Week: ServiceNow Automates, Atlassian Patches
ServiceNow has launched Flow, an AI-native service desk for Slack and Teams, while Atlassian has issued an urgent patch for a critical flaw affecting Jira Service Management and other Data Center products. Vi Business has expanded its managed SD-WAN offer with Cisco Meraki
Christopher Carey · 6 Oct 2026
Why Network Redundancy Does Not Always Prevent Outages
Greg LaBrie of WEI explains why secondary connections may not activate when a primary route degrades, leaving users offline despite built-in redundancy. He outlines the monitoring, documentation and failover practices needed to restore services faster
Christopher Carey · 17 Sept 2026
Tata Communications Global Network: Is Network Fabric Ready for AI Service Management?
Is the Tata Communications Global Network and Network Fabric ready for service management in the age of AI?
Rebekah Carter · 7 Aug 2026
Aryaka: How The Enterprise Network Can Unlock AI Success
See how enterprises are using secure, high-performance networks like Aryaka's Unified SASE to unlock AI potential across the hybrid workforce.
Sean Nolan · 4 Aug 2026
Gamma Communications’ UCaaS Innovation Arc: From Cloud Phones to AI-Ready Operations
Gamma Communications UCaaS is giving the UK UCaaS market a way forward in 2026, here's why it's worth paying attention to the pitch
Rebekah Carter · 30 Jul 2026
Cisco SD-WAN Manager Zero-Day Turns the Network's Control Plane Into the Target
Cisco SD-WAN Manager zero-day CVE-2026-20245 turns the control plane into the target. Published on UC Today, see why buyers should patch Cisco now.
Marcus Law · 25 Jun 2026
From Reactive to Predictive: How AI Is Rewriting the NOC Playbook
How AI-powered anomaly detection and automated remediation are helping NOs cut alert noise, reduce MTTR, and fix network issues before users notice
Marcus Law · 28 May 2026
Beyond the Vendor Dashboard: Why IT Teams Are Turning to UC Observability for the Truth
As collaboration stacks become the norm, UC observability is the neutral layer IT teams need to close the visibility gap.
Christopher Carey · 14 May 2026
How to Build a UC Stack That Survives Network Failure
Unified communications reliability starts with network resilience. Here's how you can build a UC stack that survives network failure.
Rebekah Carter · 28 Apr 2026
Cisco Expands Sovereign Infrastructure Push Across EMEA
Cisco expands its Sovereign Critical Infrastructure portfolio across EMEA, helping organisations gain greater control over data and security.
Christopher Carey · 24 Apr 2026
What Really Causes Delays in Satellite Connectivity Deployments
The advent of Low Earth Orbit (LEO) connectivity options, like Starlink and Amazon Leo, make bringing broadband connectivity to remote locations, or…
Kristian McCann · 21 Apr 2026
Head-to-Head: The Top Vendors Leading The Service Management & Connectivity Market
Compare ServiceNow vs Atlassian ITSM and Cisco vs Juniper connectivity for UC. A neutral buyer guide on AI, call quality visibility, and fit.
Sean Nolan · 15 Feb 2026
Evaluating ITSM vs Observability Tools for UC: Which One Is Right For You?
Compare ITSM vs observability tools for UC, plus connectivity tool evaluation tips to improve call reliability, support speed, and QoE.
Sean Nolan · 15 Feb 2026
The Service Management & Connectivity Market Map: 12 Vendors You Should Know
A market map of the top ITSM vendors, enterprise connectivity vendors, and unified observability vendors for 2026 - with a UC focus.
Sean Nolan · 15 Feb 2026
How Service Management & Connectivity Tools Actually Improve Productivity
Learn how service management and connectivity improves UC performance and productivity through a better digital employee experience.
Sean Nolan · 15 Feb 2026
IT Service Management & Workplace Connectivity Trends to Watch in 2026
Presenting the urgent risks that are pushing buyers to consider new tools, and highlighting new innovations that can expand their stack.
Sean Nolan · 15 Feb 2026
The Need-to-Read Industry Reports on Service Management & Connectivity
A curated reading list of 2026 ITSM reports, enterprise connectivity research, and UC reliability reports to support buying committees.
Sean Nolan · 15 Feb 2026
How to Keep UC Reliable: A Buyer’s Guide to Service Management and Connectivity
Check out this Buyer's Guide for IT service management and connectivity - essential ingredients for reliable Unified Communications (UC).
Sean Nolan · 15 Feb 2026
Service Assurance & AIOps: It's Time to Fix the Monitoring Gap in UC
What does service assurance & AIOps really mean in UC and collaboration? Here's how you achieve a minimum viable solution.
Rebekah Carter · 15 Feb 2026
UCaaS+ in 2026: Why a $595 Billion Managed Services Boom Is Reshaping Enterprise Communications
Discover why UCaaS+ (aka UCaaS Plus) is driving the $595 billion managed services boom in 2026. Learn how MSPs are bundling UCaaS with security and networking to help enterprises navigate cloud communications complexity with Microsoft Teams, Zoom, RingCentral, and Cisco solutions.
Chris Porter · 24 Oct 2025
Legal Sector Hybrid Work Security: How Top Law Firms Are Protecting Client Privilege
Hybrid work now puts client privilege at risk. Published on UC Today, law firms are using ZTNA, SASE, UEM, Intune, Microsoft 365 and Defender.
Rebekah Carter · 4 Sept 2025
Unified Endpoint Management: Centralize Device Control and Secure BYOD in Hybrid Work
If you’re running IT for a hybrid workforce in 2025, you already know how chaotic it all is.
Rebekah Carter · 2 Sept 2025
Hybrid Work Security in Healthcare: Enabling HIPAA Complaint Remote Work
Workplaces in the healthcare industry have always been more flexible. Most clinicians aren’t restricted to a specific desk, room, or series of devices.
Rebekah Carter · 13 Aug 2025
The Top Microsoft Teams Operator Connect Partners Driving Voice Forward
The top Microsoft Teams Operator Connect partners simplify PSTN, calling and mobile in Teams for faster, reliable voice.
Rebekah Carter · 10 Jul 2025
Top SIP Trunk Providers 2025: Power Your Global Cloud Voice Strategy
Moving past ISDN isn’t just about avoiding legacy shutdowns. Today’s top SIP trunk providers and cloud voice enablers are more than just connectivity…
Rebekah Carter · 29 Jun 2025
Top UCaaS Providers for 2025: Who’s Leading the Future of Work?
It wasn’t that long ago that unified communications meant a patchwork of systems bolted together: one platform for calls, another for video, a few more…
Rebekah Carter · 22 Jun 2025
How Gamma and Cisco Redefine Managed Network Services for a Cloud-First World
Why it matters: Gamma’s managed Cisco SASE unifies Catalyst SD-WAN, Meraki and Secure Access for secure cloud-first networking. Published on UC Today.
Kieran Devlin · 29 May 2025
Gamma Expands Cisco Solutions to Offer Fully Managed Secure Network Service
Why it matters: Gamma’s fully managed Cisco network service cuts complexity with Catalyst, Meraki and Secure Access, adding SD-WAN and SSE. Published on UC Toda
Kristian McCann · 13 May 2025
How Infovista are Future-Proofing UC with AI, 5G, and SD-WAN
Infovista shows why AI, 5G and SD-WAN matter for future-proofing UC, improving network planning and reliability.
Lydia Arundel · 14 Apr 2025
Top Takeaways from Channel Partners Expo 2025
The Move From Agents to Strategic Advisors The traditional role of the agent is continually transform ing.
David Dungay · 31 Mar 2025
IT Leadership: How AI Can Evolve The Charity Sector And Digital Transformation Best Practices
AI could help charities like BigLifeGroup improve data security, resource optimisation and outreach. Published on UC Today, with cloud, NHS and Gen AI.
Kieran Devlin · 2 Dec 2024
How to Achieve Seamless Global Voice and Connectivity for Multinational Enterprises
Global voice and connectivity are getting simpler for multinationals as ULAP Networks expands cloud PBX, VoIP, SD-WAN and UC in emerging markets.
Susie Harrison · 7 Oct 2024
Rightsizing Your Global CX Strategy with AI-Powered Solutions
ULAP Networks uses AI, SD-WAN and Smart Cloud Network to right-size global CX, cut costs and improve ROI across APAC, Americas and EME.
Susie Harrison · 25 Jul 2024
Momentum Turns Teams into a Virtual Fax Machine
Momentum’s Teams Fax app brings cloud faxing into Microsoft Teams, cutting hardware and line costs while helping healthcare and financial services. Published on
James Stephen · 19 Jul 2024
The Top Hybrid Workforce Security Trends to Watch in 2024
Why hybrid work security gaps matter: Published on UC Today, Gartner, G2, ZTNA, SD-WAN, SASE and AI trends shape 2024 defence.
Rebekah Carter · 7 Jun 2024
Momentum Launches PSTN Calling for Microsoft Teams GCC
Momentum launches PSTN Calling and Conferencing for Microsoft Teams GCC High, giving US government buyers secure, compliant cloud voice and collaboration.
Kieran Devlin · 5 Jun 2024
Momentum Acquires Leading MSP Horizon Telecom
Momentum acquires Horizon Telecom to expand global MSP, Microsoft Teams, SD-WAN and PSTN replacement services across Europe. Published on UC Today.
Kieran Devlin · 10 Jan 2024
Gartner UCaaS Magic Quadrant 2023: Teams Keeps Its Crown
Teams stays top in Gartner’s UCaaS Magic Quadrant 2023, with Microsoft, RingCentral, Zoom and Cisco shaping buyer choices. Published on UC Today.
Kieran Devlin · 5 Dec 2023
Sangoma, Sol Distribution Partner to Accelerate UK Digital Transformations
Sangoma has partnered with networking infrastructure distributor Sol Distribution to accelerate the digital transformations of UK businesses.
Kieran Devlin · 4 Dec 2023
Momentum Completes G12 Communications Acquisition
Momentum completes G12 Communications acquisition, adding Operator Connect Microsoft Teams voice, cloud voice, connectivity and SD-WAN. Published on UC Today.
James Stephen · 23 Nov 2023
Momentum Acquires G12 Communications to Boost UC Offerings
Momentum acquires G12 Communications to expand Microsoft Teams voice, Operator Connect and UC services. Published on UC Today.
Kieran Devlin · 11 Oct 2023
Sangoma Maintains Change at the Top with New COO
New Sangoma COO Jeremy Wubs joins CEO Charles Salameh as the UCaaS, contact centre and cloud communications vendor pushes efficiency and growth.
Kieran Devlin · 13 Sept 2023
Sangoma Appoints New CEO
Sangoma names Charles Salameh CEO, aiming to grow cloud communications, UCaaS and Sangoma CX. Published on UC Today.
Kieran Devlin · 3 Aug 2023
Webex Announces AI and Sustainability-Based Partnerships
Another day of Cisco Live means another day of exciting announcements, including the reveal of three compelling Webex partnerships.
Kieran Devlin · 8 Jun 2023
Spectrum Partner with Cisco to Bolster Cybersecurity for Businesses
Spectrum Enterprise has partnered with Cisco to enhance cybersecurity solutions for businesses.
Kieran Devlin · 10 May 2023
Sangoma Releases 'Sangoma Suite' Communications Bundle
Sangoma Suite bundles UCaaS, collaboration, video, contact centre, phones, SD-WAN and cloud security to cut costs.
James Stephen · 3 May 2023
UC Round Table: Adding Voice to Microsoft Teams
Adding voice to Microsoft Teams matters for enterprise calling. UC Today round table with Vonage, AudioCodes, Sinch Voice, CallTower and Pure IP on Operator Con
Kieran Devlin · 25 Apr 2023
Lumen Partners with Versa to Enhance Security Solutions
Lumen has partnered with Versa Networks to bolster its range of network services and security solutions.
Kieran Devlin · 21 Apr 2023
Cisco and NTT to Migrate Two Million Legacy Customers to Cloud Models
Cisco and NTT will team up to migrate up to two million legacy platform users to new cloud models over the next 36 months.
Kieran Devlin · 19 Apr 2023
No Matter Where You Go, There You Are
Hybrid and remote work is exposing legacy PBX, SBC and MPLS costs. Published on UC Today, ULAP Networks offers SBCaaS, SD-WAN and Calling.
John Flood · 27 Mar 2023
How Workflow Automation is Making Real-Time Service Activation an Efficiency-Driving Reality
OneBill’s no-code process automation speeds real-time service activation, billing and provisioning for UCaaS, 5G and IoT.
Simon Wright · 1 Mar 2023
How SD-WAN Improves Team Collaboration
What is SD-WAN? An Introduction A Software-Defined Wide Area Network, or “SD-WAN,” is a virtual WAN architecture or an overlay technology that utilizes…
Rebekah Carter · 20 Jan 2023
ULAP Smart Cloud Review: Intelligent Connectivity
Why workplace buyers should care: ULAP Smart Cloud delivers carrier-neutral global connectivity, managed services and smart routing with Google, AWS, Microsoft,
Rebekah Carter · 19 Jan 2023
ULAP Smart Exchange Review: The Power of Choice
Why it matters: ULAP Smart Exchange centralises UCaaS, Zoom, NICE CX1 and Microsoft Teams on Smart Cloud in 113 countries. Published on UC Today.
Rebekah Carter · 17 Jan 2023
UC Round Table: UC in the Hybrid Workplace
Hybrid work is pushing UC to the cloud, with Microsoft Teams, UCaaS and cloud-native integration shaping strategy. Published on UC Today.
Jonny Wills · 10 Jan 2023
What is Local Breakout And Why Does It Matter?
As the communications landscape continues to evolve, business leaders are under significant pressure to transform their ecosystem based on new demands and…
Rebekah Carter · 19 Dec 2022
"Top Right" UCaaS Leaders Respond to Magic Quadrant Report
The prestigious industry report from Gartner, known as the magic quadrant, sees hopeful participants in the UC and collaboration space vie to make the…
Chris Porter · 6 Dec 2022
Gartner UCaaS Magic Quadrant 2022: Teams is Top
Why it matters: Gartner’s UCaaS Magic Quadrant 2022 keeps Microsoft Teams, RingCentral, Zoom and Cisco ahead as buyers weigh PSTN, AI and contact centre options
James Stephen · 30 Nov 2022
TBI Enters Partnership With Sangoma
TBI’s Sangoma channel partnership expands UCaaS, CCaaS, CPaaS and TeamHub cloud services for workplace buyers.
Ryan Smith · 10 Aug 2022
Using Service Assurance to Create Trust
UC Today looks at how Highlight service assurance builds trust for service providers and SD-WAN in the modern multi-technology environment.
David Dungay · 4 Aug 2022