Microsoft Teams
Commsverse 2025 Key Microsoft and Teams Takeaways: From AI ROI Issues to Use Case Gaps
Commsverse 2025 shows Microsoft Teams buyers care about Copilot ROI, governance, Viva Insights Premium and AI process gaps.
Kristian McCann · 19 Jun 2025
Transforming Customer Service: AI in Microsoft Dynamics 365 Contact Center
In this insightful discussion, UC Today's Susie Harrison sits down with Chris Goodwill, Strategic Partner Manager and Solutions Specialist at Symity , to…
Susie Harrison · 17 Jun 2025
Denmark, Now Germany: Is the Public Sector Migrating Away from the Microsoft Suite?
Why it matters: Schleswig-Holstein and Denmark are shifting public sector users from Microsoft Teams, Microsoft 365 and Windows to LibreOffice, Open-Xchange and
Kristian McCann · 17 Jun 2025
Big UC Update: Martello
Martello’s proactive monitoring for Microsoft Teams Rooms and Teams Phone helps MSPs spot outages early and create new revenue.
Kieran Devlin · 16 Jun 2025
Surviving and Thriving in Compliance-Heavy Markets with Direct Routing
See why Direct Routing helps Microsoft Teams telephony stay compliant with RAY BAUM’s Act, EECC, PSAPs and emergency calling.
Christopher Carey · 16 Jun 2025
Barco Showcases ClickShare Hub at InfoComm 2025: The Modular Room System That's Redefining Hybrid Meeting Intelligence
Barco’s ClickShare Hub could sharpen hybrid meeting intelligence, with Microsoft Teams, Copilot, AI and modular room systems for focus rooms to boardrooms. Publ
Rob Scott · 16 Jun 2025
How Exertis’ Service Portfolio Attracts More Than Customers – It’s Winning Over Competitors’ Top Talent & Brands
Exertis is winning AV and UC buyers with Teams-certified solutions, Chubb-backed credit, Burnley logistics and services.
Kristian McCann · 12 Jun 2025
Revolutionizing Customer Service: The Power of Dynamics 365 Contact Center and Generative AI
Dynamics 365 Contact Center and generative AI improve self-service, agent-assist and contact centre ROI for Microsoft buyers.
Chris Goodwill · 10 Jun 2025
AudioCodes Certified for Microsoft Teams Operator Connect: What Channel Partners Need to Know
AudioCodes has officially joined Microsoft’s Operator Connect Partner (OCP) club, unlocking a streamlined path to Teams Phone deployments and a new…
Christopher Carey · 10 Jun 2025
The Power of Partnerships: How CallCabinet and 8x8 Bridge the Compliance Gap in UC Comms
CallCabinet’s 8x8 partnership closes UC compliance gaps with cloud call recording, AI analytics, Microsoft Teams and secure storage.
Kristian McCann · 10 Jun 2025
Barclays Rolls Out Copilot to 100,000 Colleagues: Is Microsoft Cornering Banking?
Microsoft's Copilot deal with Barclays comes following an initial trial of 15,000, but its expansion represents a broader success its seeing in the banking sector
Kristian McCann · 9 Jun 2025
Microsoft Teams Update (June 2025) - AI is Watching Your Meetings
Why it matters: Microsoft Teams adds Copilot, AI meeting recaps, threaded chat and Teams Phone updates. Published on UC Today.
Rob Scott · 9 Jun 2025
Smarter, Simpler, Safer – Why Integrated Tech Wins Every Time
Integrated tech stacks cut app sprawl and improve security, support and Teams workflows. Published on UC Today, with Intermedia and TTx.
Kieran Devlin · 5 Jun 2025
Theta Lake Unveils AI Governance Suite to Tackle Compliance Risks in Unified Communications
Theta Lake launches its AI Governance and Inspection Suite to help enterprises manage compliance risks across Teams, Zoom, and AI-generated content—enabling secure, multi-modal communications in a rapidly evolving UC landscape.
Rob Scott · 4 Jun 2025
Microsoft Just Fixed a Glaring Blind Spot That's Been Missing in Your Meeting Summaries
Microsoft Teams meeting summary gets a major upgrade in July 2025 with screen recording analysis. Discover how Copilot's new screen content recognition captures visual insights from shared presentations, dashboards, and documents to create comprehensive meeting recaps that include those crucial "unspoken insights" your team relies on.
Rob Scott · 3 Jun 2025
How Nuwave Tames UC Complexity and Delivers Simplified, Scalable Service Management
Mark Bunnell, COO and co-founder of Nuwave , reveals how the company's iPilot platform is transforming unified communications service management for…
Kieran Devlin · 2 Jun 2025
Four Productivity Superpowers Microsoft Teams' New Countdown Feature Offers Users
Microsoft Teams is about to get a serious productivity upgrade – one that users have been requesting for years.
Christopher Carey · 2 Jun 2025
Flawless Meetings, Every Time: The Key to Optimizing Microsoft Teams Rooms
Discover how Martello enables proactive Microsoft Teams Rooms optimization, reducing support tickets through real-time visibility.
Kieran Devlin · 29 May 2025
Microsoft Teams Integrations vs Teams Phone – What’s the Best Fit for Business Calling?
Why it matters: Teams Phone suits basic Microsoft 365 calling, while Intermedia Unite for Teams adds CRM, contact centre, SMS and AI. Published on UC Today.
Kieran Devlin · 28 May 2025
Why Service Management Is Becoming Essential for UC Setups
Service management helps control multi-vendor UC, UCaaS, CCaaS and Microsoft Teams complexity, cutting costs and boosting uptime.
Kristian McCann · 27 May 2025
Mobile Teams Phone Now Available on Virgin Media O2 - Indications of a Larger UC Entry?
Virgin Media O2 Business adds Microsoft Teams Phone Mobile, giving large enterprises seamless mobile and desktop calling across Teams. Published on UC Today.
Kristian McCann · 23 May 2025
From Tailored AI to Copilot Superagents: Microsoft Build 2025's Most Game-Changing Copilot Reveals
Microsoft Build 2025 shows why Copilot tuning, Teams agents and Copilot Studio could reshape enterprise automation. Published on UC Today.
Kristian McCann · 19 May 2025
How Microsoft's 'Post-Quantum Cryptography' Might Revolutionise Your Organisation's Cybersecurity
Microsoft’s PQC preview could help future-proof UC, Teams and Windows security against quantum computers. Published on UC Today.
Kieran Devlin · 19 May 2025
Why Direct Routing Still Dominates for CSPs
Why Direct Routing still matters for CSPs: Dstny says Microsoft Teams voice, automation and global scale keep it competitive against Operator Connect and Teams
David Dungay · 19 May 2025
Archiving for Microsoft Teams – What are the Options?
Archiving for Microsoft Teams now matters for compliance, eDiscovery and AI insights. Published on UC Today, compare native Microsoft Teams and Intermedia optio
David Dungay · 19 May 2025
Big UC News From Daisy Group, Virgin Media O2, Microsoft and Cisco
Why it matters: Virgin Media O2 and Daisy Group’s £3bn merger reshapes UK SME telecoms, as Microsoft nears an EU Teams fine deal and Cisco Webex grows 24%. Publ
Kieran Devlin · 16 May 2025
Microsoft Reportedly Set to Avoid EU Fine in Latest Antitrust Saga Twist
Microsoft is reportedly set to avoid an EU fine, which would signal a dramatic conclusion to the Teams/Office bundling antitrust saga that's been ongoing…
Kieran Devlin · 16 May 2025
Copy. Paste. Breach? The Hidden Risks of AI in the Workplace
Shadow IT is putting Teams, Zoom and ChatGPT data at risk; Published on UC Today, learn why approved AI, DLP and Microsoft 365 Copilot matter.
Rob Scott · 14 May 2025
Pre-Emptive Customer Service: Dialpad Announce Agentic AI Ambitions and Platform Enhancements
Dialpad has today announced its strategic vision for agentic AI and new platform enhancements.
Kristian McCann · 13 May 2025
Why Native Tools Aren’t Enough: The Power of Proactive Monitoring & End-to-End Visibility
Martello says Microsoft Teams native tools miss issues; proactive monitoring, end-to-end visibility and trend analysis cut downtime.
Kieran Devlin · 13 May 2025
How SIPPIO Empowers Channel Partners: Unlocking Growth & Innovation
Watch on YouTube In this episode, UC Today host Kieran Devlin sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO , to…
Kieran Devlin · 12 May 2025
Microsoft to Block Screen Capture During Teams Meetings: What Will This Mean for IT Leaders?
Microsoft is introducing a new feature that will allow admins and users to block screen capture during Teams meetings to help sensitive organisational…
Kieran Devlin · 12 May 2025
Microsoft Teams Update (May 2025)
Microsoft Teams May 2025 update covers Copilot AI agents, Teams Rooms, Contact Center, Unify certification and M365 growth.
David Dungay · 9 May 2025
Big UC News From Microsoft, Salesforce, RingCentral and Asana
Microsoft Finally Hangs Up on Skype, While Salesforce CEO Cites Slack as a Warning About Microsoft’s OpenAI Partnership Microsoft finally closed down…
Kieran Devlin · 9 May 2025
Is Microsoft's OpenAI Partnership in Peril? Salesforce CEO Cites Slack as a Warning
Microsoft's partnership with OpenAI could end up in tatters just like it did with Slack, Salesforce CEO Marc Benioff claims as he takes fresh aim at the…
Kristian McCann · 8 May 2025
Is Microsoft’s UC&C Market Dominance a Boon or Burden for Enterprise Buyers?
Microsoft and its flagship Teams solution are the market-dominant forces in UC and collaboration. It's a truth as immutable as death and taxes.
Kieran Devlin · 8 May 2025
Microsoft's AI Abilities "Doubling" Biannually – Should AI-Conscious Users Flock to Teams?
Microsoft says AI performance is doubling every 6 months, but should buyers choose Teams Copilot over Zoom AI Companion or Webex Assistant? Published on UC Toda
Kristian McCann · 6 May 2025
Shure Intellimix Room Kits to Elevate Meeting Experiences With Microsoft Teams Certification
Shure’s Microsoft Teams-certified IntelliMix Room Kits improve audio, video and rapid deployment for Teams Rooms, with Microsoft 365 Copilot support. Published
Kieran Devlin · 6 May 2025
Skype Signs Off: Microsoft Finally Hangs Up on the Once-Dominant Calling App
Skype shuts down as Microsoft moves users to Teams, highlighting the shift to Microsoft 365, Teams Phone, Direct Routing and Copilot.
Kieran Devlin · 6 May 2025
Are Generic AI Models Failing Your UC Setup? Dialpad AI Officer Talks the Growth of Industry-Specific LLMs
Dialpad says generic AI can miss UC terms, making industry-specific LLMs better for Teams, Slack AI and call summaries.
Kristian McCann · 5 May 2025
Big UC News From Microsoft, Cisco, WhatsApp and BT Wholesale
Microsoft hits 46% of UC&C as Copilot Recall launches, Cisco boosts Webex security, WhatsApp tests web calls and BT Wholesale adds Teams Phone Mobile on UC Toda
Kieran Devlin · 2 May 2025
Microsoft Teams for Remote Work: Husch Blackwell's Experience
How Husch Blackwell moved from Cisco UCM to Microsoft Teams calling, improving remote work and client billing. Published on UC Today, with CallTower.
Susie Harrison · 2 May 2025
Big UC Update: MAXHUB
MAXHUB is reshaping Pro AV with plug-and-play simplicity, AI and Microsoft Teams-certified Xboard. Published on UC Today ahead of Infocomm.
Kristian McCann · 1 May 2025
Tollring and Martello Partner: End-to-End Insights for Teams Now on Offer
Why it matters: Tollring and Martello add end-to-end Microsoft Teams monitoring and call analytics, helping IT and MSPs improve experience. Published on UC Toda
Kristian McCann · 30 Apr 2025
BT Wholesale Launches Microsoft Teams Phone Mobile to Empower the Channel
BT Wholesale’s Microsoft Teams Phone Mobile could help channel partners grow in UCaaS, uniting Teams and EE mobile for hybrid work. Published on UC Today.
Kieran Devlin · 29 Apr 2025
Microsoft’s Copilot Recall Is Here: Game-Changer or Privacy Nightmare for Enterprises?
Microsoft’s Copilot Recall on Copilot Plus PCs could aid search, onboarding and compliance, but privacy risks remain.
Kieran Devlin · 28 Apr 2025
Big UC News From Mitel, Microsoft, Avaya and Google
Why it matters: Mitel, Microsoft, Avaya and Google signal major shifts in UC, Teams, contact centres and hybrid work. Published on UC Today.
Kieran Devlin · 25 Apr 2025
Intermedia - Services are Key to Differentiate with Microsoft Teams
Watch on YouTube In this video, UC Today's David Dungay talks with John Tucker, VP of Product at Intermedia , about how Service Providers can enhance…
David Dungay · 25 Apr 2025
Fixing Hybrid Collaboration: Martello’s Vantage DX for Microsoft Teams & Zoom
WATCH ON YOUTUBE Hybrid collaboration just got easier. Martello's VP of Product, Randah McKinnie, revealed how their Vantage DX solution tackles the…
Kieran Devlin · 24 Apr 2025
Comms VNext 2025: Key Takeaways with Jabra's Josh Blalock
Comms VNext 2025 showed why AI in Microsoft Teams, governance and security matter for hybrid work. Published on UC Today with Jabra's Josh Blalock.
Kristian McCann · 24 Apr 2025
Survale Push to Invigorate Staff Feedback Process by Integrating Solution Directly to Teams
Survale’s Microsoft Teams integration brings surveys into Teams, improving feedback for hiring managers, recruiters and employees.
Kristian McCann · 24 Apr 2025
'Frontier Firms' and 'Agent Bosses': Microsoft Outlines Its Future of Work Vision
Microsoft says AI is reshaping work with Frontier Firms, agent bosses and Work Charts. Published on UC Today, it also launches Teams Unify integration.
Kieran Devlin · 23 Apr 2025
Making Management of Hybrid Microsoft Teams and Zoom Seamless With Martello
Martello Vantage DX unifies Microsoft Teams and Zoom monitoring, cutting admin time and service tickets in hybrid UC.
Kieran Devlin · 23 Apr 2025
Microsoft Teams’ Storyline Is Coming—Here’s Why Enterprise Comms Might Never Be the Same
Microsoft Teams Storyline, in preview with Viva Engage, could cut comms noise and help enterprise leaders, HR and teams share updates better. Published on UC To
Kieran Devlin · 22 Apr 2025
Microsoft Teams Launches 'Unify' Integration Model
Microsoft has introduced the “Unify” Integration Model, a new approach that enables native development of contact center applications within Microsoft…
David Dungay · 21 Apr 2025
Microsoft Teams Endures File-Sharing Downtime in Latest Enterprise Disruption
Microsoft Teams file sharing went down, affecting uploads and downloads. Published on UC Today, the outage and TM1055900 matter for enterprise buyers.
Kieran Devlin · 17 Apr 2025
Driving Partner Value Around Microsoft Teams
Gamma’s Microsoft Teams service suite helps partners protect margins with voice, analytics, devices, call recording and support.
David Dungay · 17 Apr 2025
Is Your Meeting Room Ready for Tomorrow? How to Futureproof Your Investment
With a new way of working having dawned, companies have been investing heavily in new office spaces and technology to adapt to the new reality of hybrid…
Kristian McCann · 16 Apr 2025
Mastering Your Organisation's Migration from Microsoft Teams to Google Workspace
For IT leaders pondering a move from Microsoft Teams to Google Workspace, the decision involves far more than merely switching vendors—it's about…
Kieran Devlin · 15 Apr 2025
Making the Right Microsoft Teams Contact Center Decision
Choosing a Microsoft Teams contact centre matters for uptime, compliance and AI. Published on UC Today, it covers Teams Phone extensibility, AudioCodes and Voca
Susie Harrison · 14 Apr 2025