The "Shadow AI" ROI: The Value You're Already Getting (But Not Measuring)
Employees are already proving the ROI of generative AI by using unapproved tools. Discover how IT leaders can secure shadow AI, stop data leaks, and scale the value of BYOAI.
Marcus Law · 2 Apr 2026
Your Insider's Guide to HR Tech Europe 2026 Amsterdam
April 22-23, 2026 | RAI Amsterdam
Kristian McCann · 16 Mar 2026
The Anatomy of a Perfect Migration With Gamma Edge Migrate: A Blueprint for the Channel
Gamma Edge Migrate helps channel partners cut PSTN switch-off risk with audit, porting, aftercare and Openreach support.
Kieran Devlin · 17 Feb 2026
Evaluating ITSM vs Observability Tools for UC: Which One Is Right For You?
Compare ITSM vs observability tools for UC, plus connectivity tool evaluation tips to improve call reliability, support speed, and QoE.
Sean Nolan · 15 Feb 2026
Solving Finance’s Speed-to-Lead Problem – How AI Agents Help Firms Respond Faster and Close More Deals
AI agents in UCaaS help financial services firms speed-to-lead, qualify mortgage and insurance prospects, and stay compliant.
Christopher Carey · 12 Feb 2026
ISE 2026: Why the Future of Digital Healthcare Depends on Getting AV Right
At ISE 2026, healthcare innovation took center stage as Maria Ripoll Bartrolí explains how audiovisual technology is transforming care.
Christopher Carey · 10 Feb 2026
Vertical UC is the New Battleground: Evaluating Vertical-Specific Solutions for Unified Communications
The era of vertical UC solutions has arrived. Here's how to evaluate vendors based on how well their systems match your industry.
Rebekah Carter · 9 Feb 2026
AI Agents Are Moving Onto the Business Phone Number: Is UCaaS Becoming the Delivery Layer?
For much of the last decade, customer-facing automation in enterprise communications was defined by narrow, isolated touchpoints.
Christopher Carey · 5 Feb 2026
From Risk to Resilience: What Regulated Organizations Gain When They Move Past Data Migration Fears
Regulated firms can cut compliance risk with Wordwatch’s preservation-first migration for unified communications governance and archiving
Kristian McCann · 4 Feb 2026
France Says Au Revoir to Microsoft Teams, Zoom for Sovereign Video Platform
France will roll out its sovereign videoconferencing platform “Visio” across state services by 2027, replacing Microsoft Teams and Zoom.
Kieran Devlin · 27 Jan 2026
From Archiving to Insight: How UC Compliance Data Creates Business Value
Unlock business value from UC compliance data. Learn how archives and supervision tools can surface insights that can upgrade your enterprise.
Sean Nolan · 24 Jan 2026
Stop Paying Twice: Why Dual UC Licensing Is the Wrong Continuity Strategy
Dual UC licensing can double costs without full resilience. Published on UC Today, see why Microsoft Teams, Cisco Webex and Tango Extend mobile UC may work bett
Kristian McCann · 22 Jan 2026
Your Ultimate Guide to Enterprise Connect 2026: Navigate Vegas Like a Pro
Complete Enterprise Connect 2026 guide: March 10-12 in Las Vegas. Top AI & CX sessions, keynote speakers, expo hall strategy, and networking tips for IT/AV/CX/UC professionals.
Rob Scott · 17 Jan 2026
IT Leadership Interview: Will AI Revolutionize the Legal Sector?
Discover how AI in the legal sector is evolving in 2026. Litera CEO Avaneesh Marwaha reveals why firms are shifting to integrated workflows.
Kieran Devlin · 14 Jan 2026
Enterprise XR: Key Pain Points and Practical Solutions for Modern Workforces
Enterprise XR is being adopted to improve workforce training, reduce errors, and boost frontline efficiency across complex operations.
Alex Cole · 11 Jan 2026
CallTower, Tollring Expand Microsoft Teams Partnership to Elevate Business Intelligence
CallTower expands its partnership with Tollring to elevate AI-enabled conversation intelligence and compliance recording in Microsoft Teams.
Kieran Devlin · 8 Jan 2026
The Microsoft Teams AI Shift CIOs Can’t Ignore
Discover the Microsoft Teams AI features transforming enterprise productivity and ROI. Learn how CIOs can deploy Copilot effectively.
Rebekah Carter · 24 Nov 2025
Driving Customer Success with Microsoft Teams Analytics
Discover how Microsoft Teams analytics transform collaboration data into customer success, ROI, and operational growth for enterprise teams.
Rebekah Carter · 7 Nov 2025
WhatsApp Compliance in the Contact Center: Building Trust Without Slowing CX
WhatsApp compliance now shapes contact centre CX: published on UC Today, see how WhatsApp Business API, CPaaS, GDPR, HIPAA, PCI and FINRA matter.
Rebekah Carter · 17 Oct 2025
How CPaaS is driving workflow automation - UC Roundtable
The communications landscape is evolving at an unprecedented pace, driven by the rise of intelligent platforms that integrate AI, automation, and multichannel messaging.
Christopher Carey · 10 Oct 2025
WebexOne 2025: Cisco Bets Big on Agentic Collaboration
Discover Cisco’s latest agentic AI innovations from WebexOne 2025. UC Today brings you exclusive interviews, daily roundups, and insights on how Connected Intelligence is reshaping UC and CX.
Rob Scott · 30 Sept 2025
Zoomtopia 2025 Analysis: Zoom Pushes Deeper Into Verticals—But Is It Enough?
Explore the new solutions Zoom has announced for key verticals.
Kristian McCann · 18 Sept 2025
Zoomtopia 2025 – Event News, Updates & Analysis
Zoomtopia, once a product showcase, now doubles as a litmus test for whether Zoom’s bet on AI can sustain its next phase of growth.
Christopher Carey · 11 Sept 2025
Star Power & Smart Tech Ryan Reynolds Brings Creative Leadership to WebexOne’s AI Stage
Having pounded the conference room floors and sat through more vendor presentations than I care to count, WebexOne 2025 genuinely stands out as something…
Rob Scott · 10 Sept 2025
Legal Sector Hybrid Work Security: How Top Law Firms Are Protecting Client Privilege
Hybrid work now puts client privilege at risk. Published on UC Today, law firms are using ZTNA, SASE, UEM, Intune, Microsoft 365 and Defender.
Rebekah Carter · 4 Sept 2025
Concierge: 4 Use Cases for the New Zoom Phone Update
Explore the new Zoom Virtual Agent features, turning Zoom Phone into an AI-powered receptionist available 24/7.
Kristian McCann · 20 Aug 2025
Avaya Infinity to Support Anthropic's MCP: What New Capabilities Does It Bring?
Avaya Infinity will support Anthropic MCP by Q4 2025, giving enterprise buyers more flexible AI workflows, data governance and contextual CX. Published on UC To
Kristian McCann · 24 Jul 2025
Preventing Digital Meltdowns: The Critical Role of Contact Center Stress Testing
Serving businesses in industries ranging from healthcare and financial services to tech companies, they are a vital part of many companies' operations.
Kristian McCann · 24 Jul 2025
Meetings to Metrics: Conversational Intelligence in the Enterprise
Conversational intelligence helps enterprises turn Microsoft Teams, Zoom and Slack conversations into sales, CX and HR insight.
Rebekah Carter · 11 Jul 2025
Conversational Intelligence Compliance: How CI Strengthens Compliance Strategies
Why workplace compliance buyers should care: conversational intelligence flags risks in real time across Slack, calls and CRM. Published on UC Today, with Gong,
Rebekah Carter · 4 Jul 2025
'Thank You, Now Let’s Talk About the Future': Mitel's Message to Customers and Partners Post-Restructuring
Actions speak louder than words. Accompanying the news that Mitel was entering bankruptcy to reform its finances was the steadfast assertion that it…
Kieran Devlin · 26 Jun 2025
The Communications Platforms Keeping Financial Services in Control in 2025
Financial services live and die by their ability to move fast without missteps.
Kieran Devlin · 16 Jun 2025
NICE Mpower Guide: Features, Pricing, Benefits and More
NICE Mpower combines CXone, Enlighten AI and WFM to modernise contact centres with omnichannel, no-code workflows.
Rebekah Carter · 16 Jun 2025
How Exertis’ Service Portfolio Attracts More Than Customers – It’s Winning Over Competitors’ Top Talent & Brands
Exertis is winning AV and UC buyers with Teams-certified solutions, Chubb-backed credit, Burnley logistics and services.
Kristian McCann · 12 Jun 2025
Ensuring Compliance in the Age of Voice Communication - From Transcription to Proactive Monitoring
AI transcription and proactive monitoring are reshaping voice compliance for Global Relay, NVIDIA, finance and regulated industries.
Susie Harrison · 12 Jun 2025
The Power of Partnerships: How CallCabinet and 8x8 Bridge the Compliance Gap in UC Comms
CallCabinet’s 8x8 partnership closes UC compliance gaps with cloud call recording, AI analytics, Microsoft Teams and secure storage.
Kristian McCann · 10 Jun 2025
Is Wildix’s 'Industry First' Embedded Agentic AI the Next Big Leap for UCaaS?
The AI layer automates interactions across voice, chat, SMS, WhatsApp and web, without relying on static scripts or bolted-on bots.
Christopher Carey · 29 May 2025
Mobile Teams Phone Now Available on Virgin Media O2 - Indications of a Larger UC Entry?
Virgin Media O2 Business adds Microsoft Teams Phone Mobile, giving large enterprises seamless mobile and desktop calling across Teams. Published on UC Today.
Kristian McCann · 23 May 2025
AI-Powered Customer Engagement: How to Make Your AI Deployments Matter
AI is rapidly becoming a must-have for businesses seeking a competitive edge. Yet in this race, we are witnessing a rush to adopt AI without necessarily…
Kristian McCann · 19 May 2025
Zoom, ServiceNow Elevate Employee and Customer Experiences With AI Integration
Zoom and ServiceNow unify CX, CRM and ITSM with AI to help agents resolve issues faster. Published on UC Today, it lands later this year.
Christopher Carey · 12 May 2025
Study: Scam Calls Are Killing Trust in Voice – But Consumers Still Prefer It
Explore the rise of Scam Calls and how they affect trust in voice communication. Learn more about this growing issue.
Kristian McCann · 9 May 2025
The Future Is Multimodal: How AI Is Redefining Business Conversations
Multimodal AI is lowering costs and improving voice, text and visual support. Published on UC Today, Telnyx CEO David Casem explains why.
Susie Harrison · 6 May 2025
We're all Contact Centre staff Now. Why UC is no Longer Enough
A staggering 98% of respondents in an 8x8 survey agreed that customer experience is an organization-wide initiative.
Susie Harrison · 13 Mar 2025