Hybrid Work
The Hottest Trends in Cloud Calling and BYOC for 2022
Why cloud calling and BYOC matter: hybrid work, Microsoft Teams, Cisco Webex, CCaaS, UCaaS, Direct Routing, Operator Connect and APIs. Published on UC Today.
Rebekah Carter · 5 Sept 2022
What are Endpoints?
Discover the latest business phone endpoint trends. Your complete guide to IP endpoints and accessories, from IP phones and ATA adapters to multi-media devices and headsets.
UC Today Team · 4 Sept 2022
Big UC News from Microsoft, Zoom, GoTo, and Infinigate Group
From communication services provided to a top Formula One team, an acquisition of a Microsoft Indirect Provider, and the cost-of-living crisis, here are…
Ryan Smith · 2 Sept 2022
Consolidation of UC Tech is Key to Business Success
Why UC stack consolidation matters now for business buyers: GoTo and Metrigy on flexibility, UC technology choices and platform decisions, published on UC Today
David Dungay · 2 Sept 2022
Zoom Contact Center Review
In Q1 of 2022, Zoom officially entered the contact center space with the launch of its omnichannel CCaaS solution.
UC Today Team · 2 Sept 2022
A Useful Guide to Video Calling: Best Practices
This guide shows why better video calling now matters for hybrid work, with UCaaS, Zoom, security, screen-sharing and whiteboarding.
UC Today Team · 2 Sept 2022
GoTo Expects 'Work From Anywhere Trend' to Rise
A GoTo executive believes the UK will see the rise of the 'work from anywhere trend' as the cost-of-living crisis develops.
Ryan Smith · 1 Sept 2022
VMware Outlines the Future of the Digital Workspace
VMware says autonomous workspaces could simplify hybrid work with Anywhere Workspace, Horizon Cloud on Microsoft Azure, DEEM and UEM.
Ryan Smith · 1 Sept 2022
Does Combining UCaaS and CCaaS Equal Better CX?
Gamma explores whether combining UCaaS and CCaaS can improve CX, supporting hybrid working and technology consolidation.
David Dungay · 1 Sept 2022
Reviewing Microsoft’s Own Teams-Certified Devices
Microsoft has rapidly emerged as one of the most valuable brands in any business environment in the last couple of years.
Rebekah Carter · 31 Aug 2022
Google Makes it Easier to Unmute During a Meet
UC Today reports on the latest UC news from around the globe. Learn how to unmute in Google Meet quickly and more here
Ryan Smith · 31 Aug 2022
What’s New in Microsoft 365? August Update
Microsoft 365 gains Teams Phone pay-as-you-go, OneDrive, SharePoint and Viva Goals updates, helping buyers improve hybrid work. Published on UC Today.
James Stephen · 31 Aug 2022
What are Slack’s Best Features?
UC Today rounds up Slack's best features, tracing its evolution from a simple internal chat tool to the collaboration platform Salesforce acquired for $27.7 billion.
UC Today Team · 30 Aug 2022
'A Historic Day' as HP Acquires Poly
UC Today reports on HP's completed $3.3 billion acquisition of Poly, which the company says will boost revenue and open new hybrid work opportunities.
James Stephen · 30 Aug 2022
RingCentral UCaaS Offering Selected by Big Ass Fans
Big Ass Fans has deployed RingCentral MVP (Message, Video, Phone) to its 650 global employees.
Ryan Smith · 29 Aug 2022
Cisco Endpoints vs. Microsoft Teams Endpoints
Why Teams and Webex buyers care: Cisco and Microsoft certified endpoints shape hybrid work, with Room Kits, headsets, devices and AI. Published on UC Today.
Rebekah Carter · 29 Aug 2022
Zoom Add-On Helps Remove Language Barriers
Zoom adds translated captions for paid accounts, cutting interpreter needs and third-party tools to help hybrid meetings and webinars stay inclusive. Published
Ryan Smith · 25 Aug 2022
Professional Services Case Study in Focus: Zoom and ToD
Over the last couple of years, the way we work has changed significantly. Teams around the world have had to discover new ways of staying productive and…
Rebekah Carter · 24 Aug 2022
Zoom Research Shows Business Leaders Prefer Hybrid Working
Business leaders have agreed that "the future of work is hybrid" according to new research published by Zoom.
Ryan Smith · 24 Aug 2022
How to Make IT Management Easy in the Hybrid Workplace
Hybrid work makes IT management harder, but GoTo and Cavell Group share tips to improve employee experience. Published on UC Today.
David Dungay · 24 Aug 2022
Managing the Tricky Hybrid Work Balance
Hybrid work is evolving, and buyers need to know why employees resist the office and which Poly products are in demand. Published on UC Today.
Tom Wright · 22 Aug 2022
3 Tips for a Soft Landing in Your Cloud Transition
CallTower shares 3 tips for moving from Cisco HCS to Webex, Microsoft Teams and UCaaS while protecting PSTN and call quality.
Gabriel Avner · 22 Aug 2022
The Best Microsoft Teams Endpoints For Hybrid Work
Hybrid work needs the right Microsoft Teams endpoints. Published on UC Today, explore Jabra, Bose, Lenovo, Poly and Yealink devices.
Rebekah Carter · 22 Aug 2022
Microsoft Teams: What is Device Management
Microsoft Teams Device Management helps IT teams monitor, provision and update certified endpoints, from Rooms to Intune.
Rebekah Carter · 20 Aug 2022
Price Cuts and Plan Adjustments 'Coming' to Microsoft Teams Rooms
A Wednesday (August 17) announcement for Microsoft partners revealed changes to Microsoft Teams Rooms plans and pricing before it was removed by the…
Ryan Smith · 19 Aug 2022
Google Workspace Individual Now Available in Europe
Google Workspace Individual arrives in Europe, giving solo business owners Gmail, Meet and Calendar plus YouTube live streaming and e-signatures. Published on U
Ryan Smith · 19 Aug 2022
Lifesize Offers Teams, Webex, and Zoom Connectivity
Lifesize Connect Plus+ now connects Teams, Webex and Zoom on 4K Cloud Room hardware, helping hybrid work teams switch meetings faster. Published on UC Today.
James Stephen · 18 Aug 2022
Poly Finds Return to Office is Just the Start of a New World of Work
Why RTO now means a new world of work for buyers: Poly shows hybrid, video meetings, meeting rooms and cross-functional collaboration need better planning. Publ
George Malim · 18 Aug 2022
Jabra and Lenovo Collaborate on Teams Rooms System
Jabra and Lenovo launch a Microsoft Teams Rooms system with PanaCast 50 and ThinkSmart Core Kit for hybrid meetings.
James Stephen · 17 Aug 2022
Appspace is One of the Fastest Growing US Companies
Appspace joins Inc. 5000 as Microsoft Teams, Viva and SharePoint workplace platform growth highlights digital signage, intranet and emplo
James Stephen · 16 Aug 2022
Five9 Finds Contact Centres Prioritising Employee Experience
Five9's 2022 International Customer Service Index study has found significant changes in the role of customer service representatives.
Ryan Smith · 16 Aug 2022
Zoom: Advanced Features You Need to Know
Why workplace buyers care: Zoom One, Whiteboard, Direct Guest Join and workspace reservation add hybrid collaboration, compliance and ease. Published on UC Toda
UC Today Team · 15 Aug 2022
RingCentral MVP Hits Five Million Paid Seats
The unified communications and collaboration application ‘RingCentral MVP’ has reached the milestone of five million paid seats.
James Stephen · 15 Aug 2022
CallTower on Hybrid Work, Cloud Voice and Multi-Platform Collaboration
Hybrid work is still driving UC change. Published on UC Today, CallTower’s William Rubio covers cloud voice, customer experience and multi-platform collaboratio
Tom Wright · 15 Aug 2022
Big UC News from Microsoft, Google, Avaya, GoTo, and Office Today
Barclays deploys Microsoft Teams worldwide, Google Meet adds live sharing, Avaya fights for survival and Office Today launches. Published on UC Today.
James Stephen · 12 Aug 2022
Professional Services Case Study in Focus: Avaya and ACT
Like many organisations over the last couple of years, Professional Services brands have experienced a massive shift into a new mode of work.
Rebekah Carter · 12 Aug 2022
Digital Transformation: Why the Public Sector is the Next Big Opportunity
Public sector digital transformation is opening £8bn in UK spend. Published on UC Today, VOSS supports MSPs, SIs and VARs with Teams, Webex Calling, UCaaS and c
Simon Wright · 12 Aug 2022
Picking the Best Teams Endpoint
1. What factors should companies consider when selecting Teams endpoints? Jason Wyatt, Global Tech Marketing Manager at AudioCodes : “ Firstly, you need…
James Stephen · 11 Aug 2022
Most Innovative UCaaS/CCaaS Vendors to Watch in 2022
Why UCaaS and CCaaS buyers should watch Microsoft, Mitel, RingCentral, Avaya, 8x8, NEC and Vonage in 2022.
Rebekah Carter · 11 Aug 2022
Five Ways to Get the Best from Your Contact Center Agents
Remote contact center teams perform better with transparency, Microsoft Teams, VoIP and IVR. Published on UC Today, ComputerTalk shares five tips.
Simon Wright · 11 Aug 2022
Introducing Office Today: UC Today's New Sister Title
Office Today launches to cover Microsoft 365, Teams, Surface, Power Platform and hybrid work for workplace buyers.
Ryan Smith · 10 Aug 2022
How Bicom Systems Plans to Unify Hybrid Working
Bicom Systems has revealed its plans to unify hybrid working via a new offering that will bring together internal and external communications.
Tom Wright · 10 Aug 2022
Introducing Different Conferencing Devices for Revamping Different Size Conference Rooms
Amid the rise of hybrid work and the requirement of social distancing, more and more companies began to rethink the design of offices, in particular…
Elliot Mulley-Goodbarne · 10 Aug 2022
Allo Releases Zoom-Backed Hybrid Working Platform
Allo has released a new unified hybrid working platform backed by Zoom to improve team cohesion.
James Stephen · 9 Aug 2022
Neat Bar Pro Review: All-in-one Video Conferencing System
Neat Bar Pro brings all-in-one video conferencing for Zoom and Microsoft Teams, with 1080p HD, auto-framing and easy setup.
UC Today Team · 8 Aug 2022
Doing Hybrid Right with The Proper Digital Workplace Solutions
Hybrid work needs meeting equity: Published on UC Today, Crestron’s Sightline uses AI-driven AV and UC&C to connect in-office and remote staff.
Linoy Doron · 8 Aug 2022
RingCentral's Cloud Communications Platform Selected by Bancroft
Bancroft chose RingCentral cloud communications and Contact Center to cut costs, improve care, and streamline video, Salesforce and Google workflows.
Ryan Smith · 5 Aug 2022
The State Of Unified Communications In Professional Services
Around the world, companies are rapidly increasing their investments in technology to empower faster, more efficient, and more productive teams.
Rebekah Carter · 5 Aug 2022
Videoconferencing: Public Sector Ripe for UX Refresh
It’s the debate that’s dividing us all – work-from-home, or not work-from-home.
Simon Wright · 3 Aug 2022
DTEN Mate Zoom Rooms Controller Released with PoE
DTEN has released an Ethernet-enabled version of its DTEN Mate Zoom Rooms Controller.
Ryan Smith · 2 Aug 2022
What is the Microsoft Teams Devices Store?
Why it matters: Microsoft Teams Devices Store lets buyers find certified headsets, webcams and room kits in Teams admin centre. Published on UC Today.
Rebekah Carter · 2 Aug 2022
New Cloud Phone and Platform Capabilities Coming to RingCentral
RingCentral has confirmed several innovations are coming to its business cloud phone system and its unified business communications platform.
Ryan Smith · 2 Aug 2022
RingCentral Deployed by Preferred Risk Insurance Services
Preferred Risk Insurance chose RingCentral MVP and RingCentral Contact Center to scale call handling, support remote work and improve customer service. Publishe
Ryan Smith · 1 Aug 2022
Big UC News from Microsoft, Avaya, 8x8, SIPPIO, and Dubber
Why it matters: Microsoft Teams PSTN hits 12 million while Avaya changes CEO, 8x8 targets more Teams users, and SIPPIO, Dubber and NUWAVE expand cloud voice. Pu
James Stephen · 29 Jul 2022
Ribbon, Poly, and TD SYNNEX Launch Microsoft Teams Bundle
Ribbon, Poly and TD SYNNEX launch a Microsoft Teams bundle with Ribbon Connect, CCX 600 phones and P15 bars for hybrid work.
Ryan Smith · 29 Jul 2022
Microsoft Reveals Teams PSTN User Numbers
Microsoft shared its Teams PSTN user numbers during its Q4 earnings call which have nearly doubled in reaching 12 million users.
James Stephen · 27 Jul 2022
Slack Research Mirrors UK Popularity for Four-Day Working Week
Slack has released new research that highlights the need for four-day weeks and other hybrid working solutions.
Ryan Smith · 27 Jul 2022
RingCentral Adds Whiteboard and Other New Features to Rooms
RingCentral Rooms adds Whiteboard, sticky notes and Teams SMS/fax to improve hybrid meeting collaboration and productivity.
Ryan Smith · 26 Jul 2022
NICE, Luware, Dubber, and Theta Lake on Keeping Your Teams Compliant
Why Teams compliance is getting harder: Dubber, NICE, Luware and Theta Lake explain recording, retention and WORM storage for financial services, healthcare and
James Stephen · 26 Jul 2022
Cisco Launches Partner Program for Webex
Cisco’s Webex Wholesale RTM gives Service Provider partners packaged voice, video and collaboration for SMBs. Published on UC Today, it adds billing flexibility
Ryan Smith · 25 Jul 2022