InfoComm 2026: Microsoft's Keynote, AI, and the Rise of UC
InfoComm 2026 shows Microsoft Teams, Copilot, Logitech, Zoom and Webex driving UC, AI and interoperability in meeting rooms.
Marcus Law · 19 Jun 2026
Frontline-First Communications: Connecting the Workforce Where It Matters Most
Frontline-first voice communications now matter for safer, faster work. Published on UC Today, Mitel CTO Luiz Domingos covers AI, hybrid and edge.
Christopher Carey · 28 May 2026
From Automation to Autonomy: How Intelligent Fabrics Are Changing Cloud and UC Operations
VOSS and Microsoft 365 show why intelligent automation fabrics matter: proactive cloud UC, analytics, monitoring and AI operations.
Kieran Devlin · 28 Apr 2026
AI Risk in UC and Contact Centers: How to Reduce Sprawl and Stay Compliant Without Slowing Delivery
Join UC Today host Kieran Devlin as he sits down with William Rubio, Chief Revenue Officer at CallTower , and Elka Popova, Vice President and Senior…
Kieran Devlin · 20 Apr 2026
The Operational Trap: Why UC Migration is No Longer a DIY Job with Gamma
Why UC migration is no longer DIY: Gamma and UC Today show MSPs how managed GammaEdge Migrate reduces PSTN switch-off risk, multi-vendor strain and margin press
Kieran Devlin · 8 Apr 2026
From False Positives to Real Risk: AI‑Driven Compliance in Modern UC
This interview shows why AI-driven compliance in UC matters: Global Relay explains moving beyond false positives, archives and review fat
Christopher Carey · 1 Apr 2026
Why Enterprise UC Is No Longer a One‑Platform Decision
Why enterprise UC now needs multiple platforms: Tata Communications explains governance, regulation and a managed layer across Microsoft, Cisco, Zoom and Google
Christopher Carey · 26 Mar 2026
AI Is Already in Your Enterprise - The Real Risk Is Not Governing It
AI is no longer experimental. From Microsoft Copilot to Zoom AI Companion, AI is now embedded across enterprise collaboration platforms - and leaders are…
Rob Scott · 18 Mar 2026
BIG UC Update: CallTower's William Rubio on Global Growth, Partner-Led Growth and the Next Phase of AI in UC
CallTower’s William Rubio explains why Microsoft, Cisco, Zoom, Genesys, Five9, WhatsApp for Teams, Dual eSIM and practical AI matter for
Kieran Devlin · 9 Mar 2026
Fortifying UCaaS in a Volatile Cyber Landscape
GoTo CISO Attila Torok discusses UCaaS security, AI-driven cyber threats, deepfakes, identity risks, and secure-by-design strategies.
Kristian McCann · 3 Mar 2026
Enterprise Connect 2026 Is Almost Here — Here’s What You Need to Know Before Vegas
Heading to Enterprise Connect 2026? Here’s what to prioritise — AI execution, CX balance, hybrid work and the sessions that matter most.
Rob Scott · 2 Mar 2026
Why AI-Voice Compliance is Stronger When Unified With Other Channels
In this UC Today interview, host Kristian McCann sits down with Goutam Nadella, Chief Strategy Officer at Smarsh , to explore why AI-powered voice…
Kristian McCann · 26 Feb 2026
Navigating the Regulatory Tsunami: Will Your Communications Stack Hold Up?
Why it matters: NIS2, DORA and AI rules are turning communications into critical infrastructure. Published on UC Today, Mitel’s Martin Bitzinger explains resili
Christopher Carey · 25 Feb 2026
Redundancy Without Waste: The Smarter UCaaS and POTS-Dependent Devices Backup Strategy
Learn how Tango Networks’ Mobile Network as a Service can replace dual UC platforms and POTS lines for cheaper continuity.
Kristian McCann · 28 Jan 2026
Inside the Digital Workplace Automation Fabric: How Enterprises Are Transforming UC & Collaboration
VOSS says digital workplace automation fabric can cut UC onboarding from days to under an hour, with ServiceNow, BT, Telefonica and Lloyd
Kieran Devlin · 13 Jan 2026
One Vendor, One Network, One Solution: The Business Case for Simplification with Gamma
Gamma shows why one vendor, one network and one solution cuts UC, CC and connectivity complexity, risk and overhead.
Kieran Devlin · 12 Jan 2026
Certified for Success: What Microsoft’s Unify Program Means for Teams Contact Center Integration
Microsoft’s Unify changes Teams contact centre integration, giving buyers Azure-native, SDK-based reliability and AI standardisation. Published on UC Today.
Kieran Devlin · 1 Dec 2025
BIG UC Update: Mitel's strategic focus on hybrid communications with CMO Eric Hanson
Why Mitel’s hybrid UC shift matters: Eric Hanson on AI, workflow automation and partner ecosystems for frontline teams, published on UC Today.
Rob Scott · 26 Nov 2025
Why CX is the Next Big Differentiator for MSPs With Akixi
Discover how CX strategies for MSPs and system integrators drive growth, build trust, and prevent commoditisation in a hyperscaler-led market.
Kieran Devlin · 14 Oct 2025
Big UC Update: AudioCodes
AudioCodes updates UCaaS and CCaaS buyers on Teams, Zoom, Cisco, AI Meeting Insights, Agent Insights and Voca CIC.
Kieran Devlin · 31 Jul 2025
Why UC and Contact Center Convergence Is a Game-Changer With VOSS
Watch on YouTube Kieran Devlin sits down with Bill Dellara, Chief Product Officer at VOSS , to unpack one of the biggest shifts happening in enterprise…
Kieran Devlin · 28 Jul 2025
Breaking Down Barriers to Managing Agent Lifecycles in Contact Centers
Seasonal contact centre scale is exposing fragmentation, so Kurmi centralises agent lifecycles across Teams, Zoom and CCaaS. Published on UC Today.
Kristian McCann · 15 Jul 2025
Transforming Customer Service: AI in Microsoft Dynamics 365 Contact Center
In this insightful discussion, UC Today's Susie Harrison sits down with Chris Goodwill, Strategic Partner Manager and Solutions Specialist at Symity , to…
Susie Harrison · 17 Jun 2025
Michels on Europe's Blackout, On-Prem AI, Neat & Google Meet & Avaya's Infinity
Europe's blackout underlines why resilience matters for enterprise comms. Published on UC Today, Dave Michels covers AudioCodes on-prem AI, Neat and Google Meet
David Dungay · 12 May 2025
Michels on Zoom's Agentic AI Story, Slido, Attacking Avaya's Base & RCS
Dave Michels says Zoom’s agentic AI could reshape workflows, while Slido, Avaya, TeKnowledge, Genesis, RCS and Microsoft all matter.
David Dungay · 16 Apr 2025
Big UC Update: CallTower
CallTower shares UC strategy, products and partner ecosystem as Paul Holden discusses EMEA sales, market trends and future workplace tech on UC Today.
Susie Harrison · 26 Mar 2025
Why Cavell is Bringing its Renowned Summit to APAC in 2025
APAC cloud communications are surging, and Cavell’s new Sydney Summit could help buyers spot the shift. Published on UC Today, with 8x8 and New Wave.
Rob Scott · 11 Feb 2025
Vodafone Business and RingCentral on the Power of UC & CC Integration
Why integrated UC and CC matters: Vodafone Business UK and RingCentral on telco roles, performance gains and bringing services together. Published on UC Today.
David Dungay · 14 Jan 2025
UC Expo: Exploring CX Success and Digital Innovation in Football With Southampton FC
UC Today’s Kieran Devlin spoke to Huw Fielding, IT Director at Southampton FC , at this year’s UC Expo about the following: 1) Huw's talk on CX in…
Kieran Devlin · 3 Oct 2024
Navigating the Future of Cisco Collaboration: A Conversation with Anurag Dhingra
Cisco’s new collaboration chief Anurag Dhingra outlines AI, Webex Suite, CPaaS and Microsoft partnership priorities.
Dave Michels · 9 Sept 2024
Unleash the Power of UCaaS & CCaaS in Your Microsoft Ecosystem
Watch on YouTube UC Today's David Dungay speaks to Benny Matityahu, VP, UC & Collaboration, AudioCodes and Gidi Adlersberg, Voca CIC Business Line…
David Dungay · 7 Aug 2024
The Latest Big News on Microsoft Hits 3m Teams Premium Users, Avaya's New CEO, Crowdstrike Outage
Watch on YouTube. In this episode of The Latest Big UC News , host David Dungay welcomes some of the industry’s top analysts to talk about the latest news…
David Dungay · 6 Aug 2024
CEO Chat: Is UC Dead? 8x8 CEO Says No!
Why UC is not dead for buyers: 8x8 CEO Samuel Wilson on UC and CC convergence, digital contact centres and generative AI from OpenAI and Google. Published on UC
Dave Michels · 30 Jul 2024
Elevating Contact Centres To The Next Level With Conversant C360
Ads Khan explains how Conversant C360 can help contact centres tackle 2024 challenges with flexible contact centre modules.
Kieran Devlin · 15 Jul 2024
Maximising Contact Centre Performance Through Data
Data analytics can help contact centres improve productivity and cut costs. UC Today speaks with Akixi chairman Martin Mahler on 2024 challenges.
Kieran Devlin · 8 Jul 2024
Latest on NICE in UCaaS, RingCentral's Relationships, Microsoft's Case, and OpenAI's New Acquisition
NICE’s UCaaS move, RingCentral partnerships and Microsoft’s Europe case could reshape buying decisions. Published on UC Today.
David Dungay · 8 Jul 2024
AI’s Triple Evolution: Legacy, Generative, and the Future
Dave Michels explains why AI’s shift from legacy to generative matters for Amazon, Apple, Google, HP Poly, Zoom and Microsoft.
Rob Scott · 24 Jun 2024
The Latest Big News on Microsoft Copilot, 8x8 Focuses on CCaaS & RingCentral Megadeal
Watch on YouTube In this episode of The Latest Big UC News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news…
David Dungay · 12 Jun 2024
Discussing the Impending AI Winter and CCaaS Bloodbath
AI winter and CCaaS consolidation could reshape buying decisions. Published on UC Today, Dave Michels also covers Microsoft Teams Rooms, Teams PSTN and AI sched
Dave Michels · 3 Jun 2024
CEO Chat: Intermedia's Michael Gold Explains Growth and Innovation Strategy
Why Intermedia’s refinancing and NEC partnership matter for UCaaS and CCaaS buyers: Michael Gold on cloud growth, profitability, healthcare, HIPAA and EMR.
Dave Michels · 21 May 2024
Driving New Revenues With Gen AI - UC Partner Trends 2024
Cisco and Webex AI show how gen AI can help UC partners drive new revenues. Published on UC Today.
Kieran Devlin · 29 Apr 2024
Assessing the State of AI in 2024 with Jon Arnold
Watch on YouTube UC Today's Kieran Devlin speaks to Jon Arnold, Principal at J Arnold & Associates and AI expert .
Kieran Devlin · 17 Apr 2024
Leveraging AI as The Great Disrupter
AI is reshaping UCaaS and CCaaS, so buyers need the right fit. UC Today speaks with CallTower on Microsoft Copilot, Zoom and Webex AI.
Kieran Devlin · 10 Apr 2024
Navigating Cloud Challenges: Life Extension's Path to UCaaS + CCaaS Innovation
UCaaS and CCaaS migration matters as Life Extension shares lessons from on-premise to cloud, with AI, Cisco and 200-agent contact centres. Published on UC Today
Rob Scott · 29 Mar 2024
From Now to Next Exploring GoTo's Pace of Innovation
GoTo’s new AI contact centre tools, GoPilot, sentiment detection and translation show why UCaaS and CCaaS buyers should care. Published on UC Today.
Rob Scott · 29 Mar 2024
Big UC Update: Resonate
Resonate shares 2024 plans for voice, contact centre and meetings products, helping buyers track its latest UC updates.
Kieran Devlin · 22 Jan 2024
Big UC Update: AudioCodes
AudioCodes explains 2023 progress, employees beyond the contact centre and emerging customer use cases with Voca.
Kieran Devlin · 22 Jan 2024
Channel Visionaries – Top Predictions for 2024
Why 2024 channel strategy is changing: GenAI, UCaaS and CCaaS convergence, co-selling, MDF scrutiny and M&A, published on UC Today.
David Dungay · 6 Dec 2023
How AWS Partners Integrate SMS, Notifications, and Emails into Apps
Watch on YouTube Jonathan Barouch, Founder and CEO at Local Measure , joins UC Today's Kieran Devlin .
Kieran Devlin · 6 Nov 2023
More than an SBC Company - AudioCodes Talks UC Elasticity at Zoomtopia
AudioCodes shows why Zoom Phone BYOC, Provider Exchange and Live Cloud matter for legacy UC and contact centre migration.
Rob Scott · 6 Oct 2023
Overcoming Compliance Challenges in the Contact Centre
Learn why contact centre compliance gaps persist and how Theta Lake helps organisations address them.
Tom Wright · 1 Sept 2023
License to Thrill: Empowering Microsoft Teams Users with AI for Outstanding Customer Experience
Why it matters: Teams, Five9 and CallTower are bringing generative AI to UCaaS and CCaaS, helping staff deliver better customer experience. Published on UC Toda
Rob Scott · 15 Aug 2023
Delivering Great CX with a Simplified CCaaS Strategy
Simplified CCaaS can improve CX and reduce customer challenges. UC Today speaks with Tata Communications on why buyers should care.
David Dungay · 27 Jun 2023
'Avaya is Back' - CEO on His First Year, Refined Strategy and Future Plans
Avaya CEO Alan Masarek outlines year one, strategy and vision on UC Today, showing what the refreshed Avaya brand means for buyers.
Tom Wright · 20 Jun 2023
The Challenges and Benefits of Combining UC and CC Tech
Watch on YouTube UC Today's Tom Wright hosts Sanjay Srinivasan, Chief Architect at Vonage .
Tom Wright · 11 May 2023
UC Partner Trends: What Does The Future of Customer Engagement Mean For The Channel?
Zoom’s Todd Surdey on UCaaS and CCaaS convergence, customer engagement trends and partner channel opportunities.
David Dungay · 24 Apr 2023
UC Partner Trends: AI in the Contact Centre
AI is reshaping contact centres and partner margins; UC Today speaks with RingCentral on generative AI, data skills and product focus.
David Dungay · 24 Apr 2023
Modernize Your Business Without Giving Customers to Cloud Providers
Learn why reselling Intermedia UCaaS and CCaaS can help IT solutions providers modernise without handing customers to cloud providers.
David Dungay · 18 Apr 2023
Why AI Use Cases Will Fail With Poor Data Inputs
AI has, perhaps inevitably, been a running theme of this year’s Enterprise Connect, dominating both the announcements from vendors and the discussions…
Kieran Devlin · 4 Apr 2023