Nimans targeted over 5,000 customers who were asked their opinions on all aspects of operations; notably sales, technical support, accounts, logistics, returns, marketing and its website. A resounding 93% said they would recommend the company.
Average satisfaction rates across all departments were up compared to a previous survey in 2015. For example overall satisfaction was 99% for stock availability, 96% for product range and 93% for helpfulness.
The findings delighted Nimans’ Head of Dealer Sales, Tom Maxwell, who said individual staff as well as departments were praised for great service.
“These results demonstrate how Nimans continues to innovate and evolve - combining an ever evolving product portfolio with the highest levels of service,” he emphasised.
The survey revealed how more than 70% of resellers prefer dealing with a dedicated account manager - and the vast majority hailed Nimans as offering a superior service to the competition.
