As the world now depends on digital collaboration tools like never before, these rich unified communication (UC) platforms facilitate productivity and business continuity across organisations in every industry, as well as employee engagement and connectedness.
However, with all sharing comes risk, and as these multimedia tools are now the key means of communication externally as well as internally, it’s not just highly regulated firms like finance and legal service providers who are in the spotlight for security reasons.
The latest release of Theta Lake’s award-winning security and risk management solution focuses on the complex environment of collaboration platforms, and its native integration works with the features of each tool to ensure alignment of organisational and technical security policies.
Security policy compliance
Theta Lake’s Safety COVER (Configuration Validation and Enforcement Reporting) lets organisations set and enforce the security configurations you need for all of your UC tools.
As Anthony Cresci, VP Business Development and Operations at Theta Lake, explained, “Unified communication platforms have a host of security settings available to the organisation. Theta Lake helps firms understand best practices and implement security controls, as well as monitor the settings across multiple platforms. We enable visibility and alerting across those security settings; for example, if any users alter or disable settings, the organisation is alerted on settings that don’t align with stated policies.”
As collaboration platforms continue to innovate and roll out one release after another to cope with new threats, it’s important to stay on top of all their security features, such as waiting rooms and meeting passwords, and how they fit with the organisation’s internal and external collaboration security policies. This is where Theta Lake can streamline and manage the process on the organisation’s behalf.
Supervising user behaviour
It’s not just at the policy level that compliance and security risks can happen, and Theta Lake’s supervision capabilities proactively detect and safeguard against privacy and misconduct risks that occur on screen, in a call, or via chat, whether they occur accidentally or maliciously.
Risk classifiers can be uniquely configured from templates in line with specific organisational, regulatory, data protection, or acceptable use policies along with support for custom detections and redaction features that enable an organisation to supervise 100% of every conversation. “With traditional monitoring, this would be like searching for a needle in a haystack,” Cresci continued. “With Theta Lake’s AI, conversations across all channels are analyzed and anything risky is immediately identified and escalated to the compliance and risk teams for direct review.”
