Salesforce has announced Slack GPT, a conversational AI tool to boost business productivity.
The new technology leverages CRM and conversational data and introduces AI features into Slack, generative AI app integrations, and the capability to use customer insights through the Customer 360 and Data Cloud.
The arrival of Slack GPT follows the release of Salesforce's Einstein GPT. However, Slack GPT provides more advanced agent-assist innovations within the Service Cloud application than Einstien GPT.
Lidiane Jones, CEO of Slack, commented:
Generative AI has enormous potential to redefine how work is done and unlock significant business productivity. The real power of this technology is when AI can analyze and act on the most valuable data from a company's most trusted resource — its own internal knowledge. Slack GPT is the conversational AI platform of the future, helping organizations easily tap into their trusted customer data and essential employee knowledge so they can work smarter and make smarter decisions faster."
A Swathe of Handy Productivity Features
Slack GPT brings AI natively into the Slack user experience to help customers be more productive. Specific features include AI-powered summaries of message threads that users may have missed — a time-efficient way of catching up without reading every comment. Slack GPT can attend huddles on a user's behalf and create a recap with the most important takeaways.
Slack GPT can help users construct a message with appropriate language and tone. Salesforce's announcement included an example of a user highlighting a paragraph and then choosing from three options — shorten, elaborate and change tone.
Slack's new AI platform enables customers to produce no-code workflows that can trigger AI actions with straightforward prompts with a tool called Workflow Builder. Customers can securely integrate a large language model (LLM) from companies like OpenAI and Anthropic or use the LLM of their choice. Salesforce has stated these chatbots will not be trained on data delivered while using Slack.
"You'll be able to instantly bring generative AI into your automated processes in Slack, without a single line of code," Salesforce wrote in its announcement. "With Workflow Builder, our built-in no-code automation tool, you can add generative AI prompts as one of the steps in your workflow."
