RingCentral has placed a real-time guidance AI-powered agent solution for contact centre agents and managers in its App Gallery.
The significant listing grants over 400,000 enterprise customers using RingCentral's enterprise cloud communications and contact centre system rapid access to telesales service Balto and its AI-backed real-time consultation.
Balto is at the forefront of the AI and contact centre market, with over 150 million calls and delivering over 430 million real-time recommendations.
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UCaaS and CCaaS Integration for RingCentral
The app will integrate with RingCentral’s Unified Communications as a Service (UCaaS) platform and Contact Center as a Service (CCaaS). Contact centre customers can access real-time guidance live on a call, supporting agents to deliver appropriate information. Balto’s platform aims to guarantee the quality of calls and convert more while maintaining tight compliance, cutting agent ramp time, and maintaining customer satisfaction.
Jim Dvorkin, Senior Vice President, Customer Engagement at RingCentral, confirmed the AI-based contact centre solution and said: “We are thrilled to offer our customers quick access to and seamless integration with Balto."
