Big UC News from Microsoft, Zoom, RingCentral, Google, Slack and GoTo
Why Microsoft Copilot, Zoom MLB, RingCentral UCaaS and Google AI matter for workplace buyers on UC Today: AI, Teams, Contact Center and cloud.
Jonny Wills · 17 Mar 2023
Microsoft Axed AI Ethics Team - Reports
Microsoft’s Ethics & Society team was cut in a 10,000-job purge as Copilot rolls into Microsoft 365 and Teams. Published on UC Today.
Jonny Wills · 17 Mar 2023
Zoom Hits Home Run With Major League Baseball Partnership
Zoom's MLB deal brings Contact Center, Events and Replay Review to MLB Network and Apple TV+, boosting transparency.
Jonny Wills · 16 Mar 2023
RingCentral Replaces Top HR Firm's On-Premise Legacy
RingCentral has won the deployment of its UCaaS and CCaaS platform services for human resources firm MMC.
Jonny Wills · 16 Mar 2023
Microsoft Mesh Avatars to Roll Out in May for Teams and Zoom
Microsoft Mesh avatars land in Teams and Zoom in May, giving workplace buyers 3D avatar meetings with customisation, reactions and Mac support. Published on UC
Jonny Wills · 16 Mar 2023
Meta to Make 10,000 More Job Cuts in "New Economic Reality"
Meta will cut 10,000 more jobs and 5,000 open roles as it pivots to AI, metaverse and Buck2 amid a new economic reality. Published on UC Today.
Jonny Wills · 15 Mar 2023
The Supercomputing Power Behind The Power of OpenAI
Yet another development: this week, OpenAI announced the arrival of its ChatGPT-4 model .
Jonny Wills · 15 Mar 2023
Video Filters Now in GA for Microsoft Teams
This week Microsoft is gearing up to announce some major AI changes for productivity and new ways of working in a special live event on Thursday featuring…
Jonny Wills · 14 Mar 2023
SVB Collapse: HSBC Buys UK Wing After Tech Industry Plea to Government
HSBC’s SVB UK buyout protects deposits and 3,000 tech accounts, easing cashflow risk for Slack, Zoom and other UC&C firms. Published on UC Today.
Jonny Wills · 13 Mar 2023
UC Round Table: Fusing UCaaS with CCaaS
UCaaS and CCaaS are converging, with Vonage, Zoom, Avaya, GoTo, AudioCodes and CallTower boosting CX, EX and hybrid work. Published on UC Today.
Jonny Wills · 13 Mar 2023
RingCentral Adds AI Guidance App for Contact Centre
RingCentral adds Balto AI guidance to its App Gallery, giving UCaaS and CCaaS customers real-time contact centre support.
Jonny Wills · 10 Mar 2023
8x8 Deploys Platform-Wide OpenAI Whisper Model for XCaaS
Campbell-based cloud services provider 8x8 has announced it has integrated AI across its products, including OpenAI's Whisper model, throughout its XCaaS…
Jonny Wills · 10 Mar 2023
Google Workspace Adds Eight New Updates
Google Workspace adds Meet noise cancellation, Drive label APIs, Sheets filters and Calendar work locations for admins.
Jonny Wills · 9 Mar 2023
Viirtue Secures $10M+ Funding for Reseller Quote-to-Cash Platform ViiBe
Viirtue’s $10.8m funding could speed ViiBE quote-to-cash, UCaaS and VoIP reseller automation. Published on UC Today.
Jonny Wills · 9 Mar 2023
UC Round Table: Microsoft Teams Rooms
Why Microsoft Teams Rooms matters for hybrid work: UC Today speaks with Crestron, Jabra and Shure on scale, equity, AI video and audio.
Jonny Wills · 8 Mar 2023
Timely Einstein GPT Relative to Fortunes of Salesforce
Why Salesforce’s Einstein GPT matters: world-first CRM generative AI with OpenAI, Data Cloud, Slack, Tableau, MuleSoft and Slack ChatGPT app. Published on UC To
Jonny Wills · 8 Mar 2023
Is Operator Connect Signalling the End of Direct Routing?
Since the PTSN connectivity solution Operator Connect launched eighteen months ago, it has become a popular solution for calls in Microsoft Teams.
Jonny Wills · 7 Mar 2023
Slack Deploys ChatGPT to Give Platform Superpowers
Slack GPT brings ChatGPT into Slack for summaries, research and writing help, giving 10m+ users AI productivity gains. Published on UC Today.
Jonny Wills · 7 Mar 2023
Vonage Deploys AI for Video API to Leverage New Opportunities
Cloud communications firm Vonage has launched AI-powered features for its Video API, catering for audio, media processing and end-to-end encryption…
Jonny Wills · 6 Mar 2023
OpenAI Reaches Out to Developers and Offers Space to Enterprise
OpenAI opens ChatGPT and Whisper APIs for enterprise, cutting costs and powering apps, Microsoft Teams and Azure builds. Published on UC Today.
Jonny Wills · 3 Mar 2023
Teams Recap: February 2023
February 2023 Teams updates add group chat, Virtual Appointments, Teams Rooms Pro, Android and education features for buyers.
Jonny Wills · 2 Mar 2023
New Microsoft Teams Premium Features Get AI Supercharge
In a month when Microsoft launched its Teams Premium licence, the collaboration platform was also buoyed by the news in its Q2/FY23 earnings call that it…
Jonny Wills · 2 Mar 2023
Bandwidth Extend AWS Partnership to Deploy Chime SDK
Bandwidth extends AWS partnership to deploy Amazon Chime SDK, speeding AI and machine learning communications for Global 2000 cloud adoption. Published on UC To
Jonny Wills · 1 Mar 2023
Microsoft Azure Operator Nexus Now in Public Preview
Microsoft Azure Operator Nexus is now in public preview, giving CSPs hybrid cloud, vRAN, 5G, AI and observability tools.
Jonny Wills · 28 Feb 2023
Cisco and Mercedes-Benz Announce In-Car Mobility at MWC Barcelona
Cisco has confirmed it is to work with Mercedes-Benz on providing an 'optimal office experience' in its E-Class vehicles.
Jonny Wills · 28 Feb 2023
Zoom Phone Passes 5.5 Million Seats as Revenue Rises
In its Q4/23 statement to investors, video conference giant Zoom has announced Zoom Phone take-up has risen to above 5.5 million seats.
Jonny Wills · 28 Feb 2023
CallTower Unveils FedRAMP for the Public Sector
CallTower launches FedRAMP Authorised Webex for Government on Cisco, giving public sector buyers secure UC, collaboration and resilience. Published on UC Today.
Jonny Wills · 27 Feb 2023
Teamflect for Microsoft Teams Review: Sync Meetings with Performance Goals
Teamflect for Microsoft Teams links meetings to performance goals, OKRs and feedback, using Microsoft 365 insights.
Jonny Wills · 27 Feb 2023
Zoom Teases Future AI-Powered Products
Zoom is adding AI meeting summaries, smart chapters and Zoom IQ for Sales, helping teams automate follow-ups and save time.
Jonny Wills · 27 Feb 2023
Google Workspace Gets Smart With Updates and Redesign
Google Workspace adds Smart Canvas, Material Design 3 and Drive bulk actions, helping buyers cut digital fatigue with Docs, Sheets and Slides.
Jonny Wills · 27 Feb 2023
ISE 2023 Big Announcements Roundup
ISE 2023 showed Cisco, DTEN, Jabra, Biamp, Lenovo and Logitech hybrid work gear for Microsoft Teams, Zoom and AV buyers.
Jonny Wills · 8 Feb 2023
Zoom Lays Off Over 1,000 With Up to $68M in Charges
Zoom cuts 1,300 jobs and faces $50m-$68m in charges as video conferencing demand slows; UC Today covers the restructure and leadership pay cuts.
Jonny Wills · 8 Feb 2023
Google Reveals ChatGPT Rival 'Bard' as AI Race Hots Up
Why Google’s Bard launch matters for workplace tech: AI is moving into Search, Workspace, Microsoft 365, Teams Premium and OpenAI GPT-3.5. Published on UC Today
Jonny Wills · 7 Feb 2023
Bondholders Claim 'Massive Fraud' by Avaya in $125 Million Loss Lawsuit
Why it matters: Avaya faces a $125 million fraud lawsuit from bondholders over misreported results and refinancing as its cloud shift and Chapter 11 risk deepen
Jonny Wills · 7 Feb 2023
Salesforce Hire New Board Members as Investors Push for Change
Why it matters: Salesforce has added board members as Elliott Management pressure mounts, with Marc Benioff, CRM, Slack and growth under scrutiny. Published on
Jonny Wills · 6 Feb 2023
UC Round Table: Managing Teams in Multi-Vendor Environments
Why multi-vendor Teams environments matter now: UC Today hears from Pure IP, Tata Communications, Resonate and 8x8 on Microsoft Teams, Teams Premium, interopera
Jonny Wills · 3 Feb 2023
Webex Calling and Pure IP Discuss Their New Cloud Connect PSTN Connectivity Program
Pure IP and Webex Calling’s Cloud Connect PSTN program simplifies migration to cloud calling, helping buyers plan PSTN connectivity.
Jonny Wills · 3 Feb 2023
Cisco Partner with US GSA for Hybrid Work
Cisco and GSA are shaping hybrid work for government with Webex for Government, FedRAMP support, Teams, Zoom and sustainable devices. Published on UC Today.
Jonny Wills · 2 Feb 2023
Virto Kanban Board for Microsoft Teams Review: A Fuss-Free Project Management Tool for Teams and SharePoint
Why it matters: Virto Kanban Board brings SharePoint task management into Microsoft Teams, helping buyers track projects with drag-and-drop boards. Published on
Jonny Wills · 1 Feb 2023
Empuls for Microsoft Teams Review: Rewards, Recognition, Surveys, and Employee Engagement
Why it matters: Empuls brings rewards, recognition, surveys and feedback into Microsoft Teams, with Xoxoday via Microsoft AppSource. Published on UC Today.
Jonny Wills · 1 Feb 2023
Box for Microsoft Teams Review: Transform the Sharing and Management of Content in Teams
Box for Microsoft Teams improves content sharing, file previews and notifications across Microsoft 365 and Teams.
Jonny Wills · 1 Feb 2023
Presentations AI for Microsoft Teams Review: Let AI Create Your Presentations for You
Presentations AI (aka Presentations.AI) is powered by India-based parent company Infographfx Technologies.
Jonny Wills · 1 Feb 2023
iGlobe CRM for Microsoft Teams Review: Purpose-Built CRM System for Microsoft Users
Founded in 2009, iGlobe is a Denmark-based company specialising in building solutions for the Office 365 (now Microsoft 365) environment.
Jonny Wills · 1 Feb 2023
SIGNL4 for Microsoft Teams Review: Stay on Top of Critical Events Without Overburdening Teams
SIGNL4 is a mobile alerting system for critical incident response, integrating with conversational tools like Slack and Teams for alert delivery and…
Jonny Wills · 1 Feb 2023
ClickView for Microsoft Teams Review: Discover Video-First Knowledge Sharing
ClickView for Microsoft Teams makes video-first knowledge sharing easier, with chat embeds, playback, questions and tabs for L&D and onboarding. Published on UC
Jonny Wills · 1 Feb 2023
Mindomo for Microsoft Teams Review: Easy Mind Mapping with Incredible Flexibility
Mindomo for Microsoft Teams adds offline mind mapping, templates and Gantt charts for collaborative planning and Teams sharing.
Jonny Wills · 1 Feb 2023
Confluence Connector for Microsoft Teams Review: Fetch and Interact with Confluence Content from Teams
Confluence Connector for Microsoft Teams brings Confluence updates, alerts and actionable cards into Teams, reducing app-switching for At
Jonny Wills · 1 Feb 2023
InformaCast for Microsoft Teams Review: Essential Emergency Alert System for Organisations
Teams becomes a mass alert channel with Singlewire Software’s InformaCast Fusion, linking Microsoft 365, AppSource, desk phones and digital signage.
Jonny Wills · 1 Feb 2023
Human Resources for Microsoft Teams Review: Connect Teams with Dynamics 365 HR
Microsoft Teams Human Resources connects with Dynamics 365 Human Resources so staff can request leave, track balances and approvals.
Jonny Wills · 1 Feb 2023
Leave Request (by LTAPPs) for Microsoft Teams Review: Flexible Leave Management for Microsoft 365
LTAPPs’ Leave Request brings native Teams leave management for Microsoft 365, SharePoint and Outlook with approvals and workflows.
Jonny Wills · 1 Feb 2023
MindMeister for Microsoft Teams Review: Rich, Collaborative Flowcharts for Rapid-Fire Ideations
MindMeister for Microsoft Teams brings collaborative mind maps, real-time editing, voting and slideshow conversion to Microsoft 365.
Jonny Wills · 1 Feb 2023
EdCast Knowledge Cloud for Microsoft Teams Review: A Personalised Knowledge Feed for Upskilling
EdCast Knowledge Cloud for Microsoft Teams uses AI, unified search and personalised feeds to help upskilling.
Jonny Wills · 1 Feb 2023
Jibble for Microsoft Teams Review: Employee Time Tracking with Powerful Automations
Jibble for Microsoft Teams adds free employee time tracking, bot clock-in, timesheets and automations for SMBs.
Jonny Wills · 1 Feb 2023
Contacts Pro for Microsoft Teams Review: The Familiar Address Book Now Available in Teams
Why Teams buyers should care: Witivio’s free Contacts Pro adds a familiar phonebook to Microsoft Teams, with AppSource install, chat, email and groups. Publishe
Jonny Wills · 1 Feb 2023
Lumio for Microsoft Teams Review: Interactive, Visually-Rich Learning Sessions on Teams
Lumio is an e-learning add-on for Microsoft Teams by globally recognised EdTech and L&D provider SMART.
Jonny Wills · 1 Feb 2023
Adobe Sign for Microsoft Teams Review: Discover E-signature Approvals in Teams
Since 1982, Adobe has been among the world’s leading providers of enterprise technology and creative tools, with a robust cloud push in the last few…
Jonny Wills · 1 Feb 2023
mConnect for Microsoft Teams Review: Connect Teams with the World’s Largest Open Source LMS
MConnect links Microsoft Teams with Moodle LMS, helping schools and businesses boost ROI, Azure security and learning hub access.
Jonny Wills · 1 Feb 2023
LMS365 for Microsoft Teams Review: A Course Creation and Learning Management System
LMS365 turns Microsoft Teams into an L&D hub, with SharePoint, Power BI and Microsoft 365 for corporate learning.
Jonny Wills · 1 Feb 2023
WorkInSync for Microsoft Teams Review: Organise Hybrid Work and Maintain Team Visibility
WorkInSync for Microsoft Teams helps hybrid buyers book desks, manage WFH and WFO, and track team visibility in Microsoft Teams.
Jonny Wills · 1 Feb 2023
HappyFox For Microsoft Teams Review: Omnichannel Help Desk at its Simplest
HappyFox for Microsoft Teams centralises omnichannel help desk tickets, AI prioritisation and adaptive cards for SMB support teams.
Jonny Wills · 1 Feb 2023