NewsUC&C16 Mar 2023 · 2 min read

RingCentral Replaces Top HR Firm's On-Premise Legacy

RingCentral has won the deployment of its UCaaS and CCaaS platform services for human resources firm MMC.

RingCentral replaces HR firm on-premise legacy

RingCentral has won the deployment of its UCaaS and CCaaS platform services for human resources firm MMC.

Installing RingCentral's business cloud system will replace MMC's on-premise legacy communications.

Established 40 years ago, LA-based MMC is a leading HR outsourcing service provider in the US, with over 8,500 employees nationwide.

The firm covers a range of sectors, providing human resources for organisations and companies in healthcare, education, technology and real estate to financial services, accounting and venture capitalists.

After migrating 3,000 employees to RingCentral MVP, the HR firm realised significant reductions in corporate communications costs. It has now ordered the UCaaS service as a replacement to improve customer experience, streamline employee workflows, and reduce IT costs. The RingCentral MVP platform includes team messaging, video meetings, and a cloud phone system.

Raul Terrazas, Manager of Information Technology at MMC, stated: “What sets us apart from the larger competitors is our white glove service delivery. We care about our customers’ experience and go the extra mile to ensure the highest service delivery possible. This means being accessible to clients with questions, concerns, or e assistance.

“With RingCentral, we are now able to seamlessly communicate with clients from virtually anywhere using our office phone, mobile, or PC."

In the next phase of MMC's unified communications transformation, MMC's IT team plans to roll out RingCentral MVP across its sales and support teams, streamlining these operations with the RingCentral for Salesforce integration. This integration will unify the platform for Terrazas agents, reduce the number of supplier relationships teams must manage, and streamline agent workflows for speed and efficiency.

Terrazas continued: "Given how many employee workflows we’ve been able to improve across our company, how much visibility we’ve gained into our client communications, and how much money we’ve saved — not to mention how effortless the implementation itself was — my only regret is not migrating MMC to RingCentral sooner.”

Carson Hostetter, Chief Revenue Officer at RingCentral: “We are thrilled to work with MMC on their cloud transformation —leveraging the strengths of our unified communications platform.

“By shifting to RingCentral, MMC is driving greater operational efficiencies and improvements in customer and employee experiences.”

RingCentral recently struck a deal with Balto to place an AI-powered real-time agent solution for contact centre agents and managers in the App Gallery. The listing connects to 400,000 enterprises allowing them to utilise real-time consulting for contact centre agents. Balto serves over 150 million calls and already has 430 million+ real-time recommendations.