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UC&C8 Apr 2025 · 1 min read

Partner Perspectives - Adopting Killer Microsoft Teams Integrations

Why it matters: ProTelesis and Intermedia show how white-label Microsoft Teams integrations, AI, CRM and secure archiving help retain customers. Published on UC

David Dungay

Watch on YouTube

In this exclusive UC Today interview, David Dungay sits down with Mike Promotico, CEO of ProTelesis, to discuss the company’s game-changing partnership with Intermedia.

With a strong white-label strategy and a deep focus on Microsoft Teams integrations, ProTelesis is revolutionizing how businesses adopt cloud-based CX, AI-driven collaboration, and secure archiving. If you’re looking for insights into real-world Teams success stories, AI adoption, and the power of white-labeling—this is a must-watch!

Microsoft Teams is everywhere—but how do businesses fully capitalize on it without losing their customer relationships? ProTelesis and Intermedia have cracked the code by leveraging white-label solutions, seamless Teams integrations, and cost-saving AI-powered tools. In this episode, we discuss:

  • White-Labeling for Success: Why ProTelesis chose Intermedia to retain full control over customer relationships
  • Microsoft Teams Integrations: How their approach supports E3/E5 licenses, CRM platforms (Salesforce, ServiceNow, Zendesk), and custom vertical solutions
  • AI & Automation in Cloud Communication: The role of AI-powered tools in call recording, archiving, and contact center efficiency
  • Customer Retention & Expansion Strategies: How ProTelesis is keeping clients engaged while acquiring new ones through tech-driven solutions

For more information, visit Intermedia.

Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube channel.

You can also join in the conversation on our  X and LinkedIn pages.

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