Big UC Update: Gamma
Why Gamma’s channel-first UC strategy, AI and voice security matter to partners as Will Morey outlines its product stack and growth. Published on UC Today.
David Dungay · 22 May 2025
How to Customise Your Agentic AI Journey with Zoom
David Dungay sits down with Robin Bunevich, Product Marketer at Zoom , to explore the next evolution of AI in the workplace: customizable agentic AI.
David Dungay · 21 May 2025
Big UC Update: Kurmi Software
Discover enterprise UC automation solutions from Kurmi that help enterprises manage complex unified communications environments efficiently.
David Dungay · 21 May 2025
Preparing for Enterprise Agentic AI Adoption
David Dungay is joined by Paul Magnaghi, Zoom’s Head of AI and ISV Go-To-Market , to unpack the real meaning of agentic AI—and why it’s more than just a…
David Dungay · 20 May 2025
Big UC Update: Intermedia
Intermedia’s AI and cloud roadmap matters for partners and SMBs shifting from legacy UC to the intelligent cloud. Published on UC Today.
David Dungay · 20 May 2025
Why Direct Routing Still Dominates for CSPs
Why Direct Routing still matters for CSPs: Dstny says Microsoft Teams voice, automation and global scale keep it competitive against Operator Connect and Teams
David Dungay · 19 May 2025
Archiving for Microsoft Teams – What are the Options?
Archiving for Microsoft Teams now matters for compliance, eDiscovery and AI insights. Published on UC Today, compare native Microsoft Teams and Intermedia optio
David Dungay · 19 May 2025
Michels on Europe's Blackout, On-Prem AI, Neat & Google Meet & Avaya's Infinity
Europe's blackout underlines why resilience matters for enterprise comms. Published on UC Today, Dave Michels covers AudioCodes on-prem AI, Neat and Google Meet
David Dungay · 12 May 2025
Microsoft Teams Update (May 2025)
Microsoft Teams May 2025 update covers Copilot AI agents, Teams Rooms, Contact Center, Unify certification and M365 growth.
David Dungay · 9 May 2025
The Latest News on Microsoft's Work Trend Index, the IDC's Most Recent UC Report, and Avaya Infinity
Microsoft’s Work Trend Index, IDC’s UC&C report and Avaya Infinity show how AI and market share are reshaping collaboration. Published on UC Today.
David Dungay · 8 May 2025
Service Providers Face a “Once-in-a-Decade" Opportunity – Intermedia
Once-in-a-decade AI and Microsoft Teams shift forces service providers to add voice, contact centre and analytics. Published on UC Today.
David Dungay · 29 Apr 2025
The UC Awards 2025 Are Back!
The UC Awards 2025 add AI, hybrid work, Microsoft ecosystem and UCaaS APAC categories, highlighting workplace tech that matters.
David Dungay · 28 Apr 2025
Intermedia - Services are Key to Differentiate with Microsoft Teams
Watch on YouTube In this video, UC Today's David Dungay talks with John Tucker, VP of Product at Intermedia , about how Service Providers can enhance…
David Dungay · 25 Apr 2025
Partners Should Leverage Webex’s AI-Enabled Platform
Why it matters: Gamma is making Cisco Webex AI easier to sell, with transcription, translation and summaries for partners. Published on UC Today.
David Dungay · 24 Apr 2025
Microsoft Teams Launches 'Unify' Integration Model
Microsoft has introduced the “Unify” Integration Model, a new approach that enables native development of contact center applications within Microsoft…
David Dungay · 21 Apr 2025
Mitel Secures Court Approval for Restructuring
Mitel’s court-approved restructuring cuts $1.15bn debt and $135m interest, with exit financing for hybrid communications, CX and AI on UC Today.
David Dungay · 21 Apr 2025
Driving Partner Value Around Microsoft Teams
Gamma’s Microsoft Teams service suite helps partners protect margins with voice, analytics, devices, call recording and support.
David Dungay · 17 Apr 2025
The Latest UC News on Trump Tariffs, Google Next, Canva Create and Microsoft's Copilot
Google Next, Canva and Microsoft Copilot could reshape collaboration, while Trump tariffs threaten UC pricing, supply chains and Logitech
David Dungay · 17 Apr 2025
Michels on Zoom's Agentic AI Story, Slido, Attacking Avaya's Base & RCS
Dave Michels says Zoom’s agentic AI could reshape workflows, while Slido, Avaya, TeKnowledge, Genesis, RCS and Microsoft all matter.
David Dungay · 16 Apr 2025
Dear IT, Canva Just Crashed the UC Party
Canva Create 2025 shows why UC buyers should care: Visual Suite 2.0, AI, Teams, Slack and Google Workspace are merging creative work with collaboration. Publish
David Dungay · 15 Apr 2025
Service Providers Must Rethink Everything in the Age of AI
Intermedia explains why AI and platform migration force service providers to replace legacy CAPEX with OPEX, white-labeled tools.
David Dungay · 11 Apr 2025
How Service Providers Can Thrive in the Age of AI
Intermedia ’s Mark Sher, SVP of Product Marketing , and John Tucker, VP of Product , break down the biggest challenges, and opportunities, facing service…
David Dungay · 10 Apr 2025
Microsoft Adds ‘Vision’ for Copilot on Windows Users
Microsoft Copilot Vision on Windows and iOS/Android adds real-time AI help for screens and camera feeds.
David Dungay · 9 Apr 2025
Partner Perspectives - Adopting Killer Microsoft Teams Integrations
Why it matters: ProTelesis and Intermedia show how white-label Microsoft Teams integrations, AI, CRM and secure archiving help retain customers. Published on UC
David Dungay · 8 Apr 2025
"We're Seeing ROI—and Fast" – Zoom's AI Lifeline to Public Sector
While much of the enterprise world is still in an experimental phase with AI—grappling with long tech refresh cycles, security concerns, and questions…
David Dungay · 4 Apr 2025
Microsoft Teams Update (April 2025)
Microsoft Teams April 2025 updates bring Copilot agents, Teams Phone extensibility, Teams Rooms devices, and a smarter Files tab.
David Dungay · 3 Apr 2025
IT's Most Painful Buzzword Trap – AI Purgatory
Stuck in AI purgatory? Learn how IT leaders can turn AI strategy into real ROI with smarter implementation and digital transformation tactics.
David Dungay · 3 Apr 2025
Top Takeaways from Channel Partners Expo 2025
The Move From Agents to Strategic Advisors The traditional role of the agent is continually transform ing.
David Dungay · 31 Mar 2025
CallTower Capitalizes on Services Opportunity with Inoria
CallTower’s Inoria buy boosts Genesys, Five9 and AI services, giving partners commissions on implementation and managed services. Published on UC Today.
David Dungay · 31 Mar 2025
Strategies for a Tech-Driven, Employee-Centric Workplace
New Era’s Ashley Evans explains why AI-powered collaboration, hybrid work and employee behaviour analytics matter for workplace transform
David Dungay · 27 Mar 2025
Zoom - Paving the Way for Agentic AI Adoption
Why Zoom’s agentic AI matters for enterprises: AI Companion, contact centres, workflows, Microsoft, Google and Theta Lake with responsible AI controls. Publishe
David Dungay · 26 Mar 2025
Theta Lake Revolutionizes Compliance With API Suite & Unified Platform
In this must-watch UC Today session, David Dungay speaks with Garth Landers, Director of Global Product Marketing at Theta Lake , to explore a major…
David Dungay · 21 Mar 2025
Zoom Unleashes Agentic AI
Zoom’s AI Companion now acts as an agent, helping workplace buyers automate workflows, personalise AI and manage privacy. Published on UC Today.
David Dungay · 20 Mar 2025
Enterprise Connect 2025 - Event News, Updates & Announcements
Why Enterprise Connect 2025 matters: Microsoft, Zoom, Sinch, AudioCodes and Mitel unveil AI, Teams Phone, Dynamics 365, UC and CX updates. Published on UC Today
David Dungay · 16 Mar 2025
Celebrating 8 Years of Microsoft Teams
Microsoft Teams turns eight with 300 million users, AI agents, compliance recording, SMS, transcription and Teams Rooms. Published on UC Today.
David Dungay · 14 Mar 2025
Top 5 Trends for Teams BYOD in 2025
Teams BYOD in 2025 gains Copilot, Barco ClickShare and Microsoft Pro Management Portal to boost hybrid meetings.
David Dungay · 13 Mar 2025
Beyond the Network – Alianza’s Game Plan
Why it matters: Alianza’s Metaswitch deal could help service providers use AI, voice and vertical apps to win revenue. Published on UC Today.
David Dungay · 13 Mar 2025
Partners Can Capitalize on Microsoft Teams Growth
Microsoft Teams growth gives partners a chance to add direct routing, voice, CRM, compliance and analytics beyond licences.
David Dungay · 13 Mar 2025
Michels on Mitel's Chapter 11, the Importance of MDEP & Alianza's Strategy
Why Mitel’s Chapter 11, Microsoft MDEP and Alianza’s Metaswitch move matter for UC buyers, with TalkingPointz and UC Today.
David Dungay · 12 Mar 2025
QSC & Acuity Shake Up the AV and Intelligent Spaces Industry
Discover how intelligent spaces are evolving as QSC joins Acuity to enhance AV technology and building management.
David Dungay · 11 Mar 2025
Setting the Record Straight on Avaya
Avaya refocuses on Global 1500 customers, AXP and Edify, leaving partners to assess impact on IP Office and hybrid cloud.
David Dungay · 11 Mar 2025
Top Tips for Making Teams BYOD a Success
For those IT Teams trying to offer more flexibility, Teams BYOD has emerged as a great alternative for IT teams trying to support flexible hybrid working…
David Dungay · 11 Mar 2025
Microsoft Teams Update (March 2025)
Microsoft Teams adds Copilot call summaries, M-DEP-certified Jabra PanaCast 50 VBS, and admin tools; Skype ends.
David Dungay · 6 Mar 2025
Why Mitel Resellers Should Embrace Microsoft Teams
Mitel resellers can protect revenue as Teams and UCaaS replace on-prem telephony. Published on UC Today, Dstny shows how Direct Routing helps.
David Dungay · 6 Mar 2025
Microsoft Teams SMS is Here! But It’s Not for Everyone
Microsoft Teams now has SMS for U.S. and Canada Calling Plan users; Published on UC Today, see why the lack of MMS and limits matter.
David Dungay · 5 Mar 2025
Latest Big UC News On Amazon Drops Chime, Avaya's Latest Cuts, RingCentral's Analyst Event
Amazon Chime’s shutdown and Avaya’s contact centre cuts show UC consolidation is accelerating; published on UC Today with RingCentral AI and CX.
David Dungay · 4 Mar 2025
How Resellers & MSPs Can Win Big With Teams Integration
In this must-watch UC Today interview, David Dungay sits down with Mark Herbert, Chief Partner Evangelist at Dstny , to discuss a game-changing…
David Dungay · 4 Mar 2025
Tata Communications on AI, Collaboration and The Future of Unified Communications - Big UC Update
AI is reshaping collaboration, and Tata Communications says enterprises need secure UCaaS, CPaaS and cloud-first global connectivity. Published on UC Today.
David Dungay · 4 Mar 2025
Microsoft Kills Skype - Urges a Move to Teams
Microsoft ends Skype on 5 May 2025, pushing users to Teams with chat history transfer as it backs Office 365 and Copilot.
David Dungay · 28 Feb 2025
From BYOD to Native Microsoft Teams Rooms - Time to Make the Switch?
BYOD is giving way to native Microsoft Teams Rooms as AI, security and Copilot make MTR the better buy.
David Dungay · 28 Feb 2025
Ex-Avaya CEO Jim Chirico Makes His Comeback
Why it matters: ex-Avaya CEO Jim Chirico joins Instant Intelligence, bringing AI automation and operational discipline as the company scales its agentic AI plat
David Dungay · 27 Feb 2025
What’s New at Enterprise Connect 2025?
Enterprise Connect 2025 adds AI, automation, security, compliance, AV/video, UC and CX tracks to help buyers plan smarter.
David Dungay · 27 Feb 2025
Russian Hackers Use Microsoft Teams to Phish 365 Accounts
Russian-linked hackers abuse Microsoft Teams and device code phishing to steal Microsoft 365 accounts, emails and cloud data.
David Dungay · 19 Feb 2025
Microsoft Teams HIPAA Compliance in Healthcare
Microsoft Teams healthcare users need HIPAA-compliant call recording, encryption, AI analytics and QA to protect PHI.
David Dungay · 18 Feb 2025
Microsoft Teams Monthly Update (February 2025)
Watch on YouTube. In this packed episode of UC Today, David Dungay is joined by a powerhouse panel of Microsoft Teams experts: Tom Arbuthnot Amanda…
David Dungay · 18 Feb 2025
Cavell's London Summit is Back with a CX Twist
Cavell Summit 2025 in London marks 10 years of VoIP, CX, security and AI shifts, with CEOs from Gamma, 8x8 and Destiny.
David Dungay · 17 Feb 2025
Avaya Axes Support For Under 200 Seat Contact Centers
Avaya drops AXP support for contact centres under 200 seats, pushing buyers to scale or migrate. Published on UC Today.
David Dungay · 17 Feb 2025
Avaya to Close Flagship Office in Middle East
Sources close to UC Today have revealed Avaya’s plans to close its Dubai offices as it continues to execute on its plan to focus on the global 1500…
David Dungay · 12 Feb 2025
Storyline - Is Microsoft Teams Morphing Into Facebook?
Microsoft Teams Storyline and Viva Engage add Facebook-style feeds, likes and comments, raising buy-in and distraction concerns.
David Dungay · 11 Feb 2025
Serving Multi-Region Customers with Operator Connect
Telnyx shows how Operator Connect helps multi-region businesses scale Microsoft Teams calling with compliance and cost efficiency.
David Dungay · 11 Feb 2025