The number of fully remote or hybrid workers have increased from pre-pandemic rates to now. To achieve this radical transformation of how and where we work, enterprises are harnessing the power of cloud communications, which can reduce costs, provide rich platforms and deliver advanced features to users. Empowering users with collaboration tools, messaging and video capabilities makes truly remote working a reality - high-quality voice communications are still a prerequisite for doing business, whether integrated into collaboration solutions or as direct access capabilities.
Another complexity is managing large, multi-vendor, geographically dispersed voice networks as your enterprise grows and enters new markets. Each has its own unique client interfaces, configuration procedures, administration tools, and user skill requirements. Sometimes Cloud communications service providers (CSPs) host the platform for enterprises but they do not provide telco-grade voice nor have the necessary regulatory licenses because they promote only on-net communications.
The voice provision capabilities of telcos, which have evolved to support partnerships with multiple platform providers, enable users to access services bundled with cloud communications. Telcos also offer multi-platform licences so vendor sprawl does not spiral out of control. Critically, telcos such as Tata Communications can offer Bring Your Own Platform offerings that enable enterprises to connect to the cloud platform of their choice with seamless integration between the PSTN and the cloud communications platform.
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Vivek Kar[/caption]
“It is now possible to provide instant access to a rich selection of essential tools and applications, all available on the same platform, regardless of the worker’s location or the device you use,” confirms Vivek Kar, AVP, Head of Product Management, Enterprise & Wholesale Voice, Tata Communications. “Organisations need to typically collaborate with different communication platforms based on their ecosystem of partners and customers, and therefore end up investing in multiple platforms. This eventually adds a huge operating complexity and cost. Tata Communications as a underlay voice provider to all your platform wither through managed UC / CC offering or managed voice services for platforms bought from thirdparty vendor through Bring Your Own Platform enables smooth operational flexibility with single voice vendor and overall control on your deployment to help create great customer and employee experiences.”
This voice heritage is essential for delivering enterprise-grade voice services to global locations so it’s important to take care when selecting a telecom partner. As a foundation, the telecom partner should be able to expand and contract in line with an enterprise’s growth plans so there is flexibility to optimise the cost of operations. In addition, the telco should be able to provide access services from multiple countries, thereby enabling a centralised and managed cloud platform in more than one market.
