Why You Need a UC Service Management Platform with a ServiceNow Integration
ServiceNow is a cloud-based, AI-powered software platform designed to automate and manage enterprise IT processes.
Robbie Pleasant · 21 Oct 2024
Building the Perfect Video Collaboration Ecosystem
If you’ve been looking at video collaboration tools, you’ve probably noticed that there are many different solutions and offerings on the market, and no…
Robbie Pleasant · 14 Oct 2024
How AI is Reshaping the Customer Experience
AI is reshaping customer experience, with Vyopta’s Aviator using generative AI and Zendesk data to improve support. Published on UC Today.
Robbie Pleasant · 7 Aug 2024
The Data Behind Your Meetings
There’s no denying that hybrid and remote work have changed the way we hold meetings and work together.
Robbie Pleasant · 23 Jul 2024
How to Optimize Collaboration with Data
Behavioural data helps workplace buyers cut meeting burnout, improve collaboration and efficiency, with Vyopta insights and AI-powered meeting summaries. Publis
Robbie Pleasant · 15 Jul 2024
Maximizing Multivendor Meetings: Navigating Productivity Across Platforms
Multivendor meetings are now common, so workplace buyers need interop and data to improve Zoom, Microsoft Teams and Google Meet productivity. Published on UC To
Robbie Pleasant · 10 Jul 2024
How Educational Institutions Can Use Microsoft Teams for Their Contact Center
See why higher ed contact centres use Microsoft Teams and Landis Technologies for skills-based routing, IVR and scaling.
Robbie Pleasant · 6 Jun 2024
Virtual, In-Person, and Hybrid: How to Create an Effective Meeting Culture
Why meeting culture now matters: Vyopta uses meeting data, user insights and Space Insights to improve virtual, in-person and hybrid collaboration. Published on
Robbie Pleasant · 2 Apr 2024
How to Add an Attendant Console to Microsoft Teams
Why Teams buyers should care: Microsoft Teams lacks an attendant console, but Landis Technologies adds one with transfers, presence and call queue support.
Robbie Pleasant · 21 Feb 2024
How Easy is it to Integrate AI into your Product Roadmap?
Why AI matters: product teams can add speech recognition, transcription and insights faster with AssemblyAI APIs, without building custom models. Published on U
Robbie Pleasant · 24 Jan 2024
How AI Can Improve the Customer Experience
AI can improve contact centre CX now with Landis Technologies and Microsoft Teams, helping self-service, agents and analytics. Published on UC Today.
Robbie Pleasant · 20 Nov 2023
Connect vs Extend: How Microsoft Teams Certified Contact Centers are Different
Why it matters: Microsoft Teams buyers can choose Connect or Extend for contact centres, with Landis Contact Center showing native Teams, APIs and analytics. Pu
Robbie Pleasant · 23 Aug 2023
The SIP Phone Market in 2023
In today’s work of AI, softphones, virtual meetings, and software as a service, IP phones might seem uninteresting, even outdated.
Robbie Pleasant · 5 Jun 2023
What is RingSense?
Why it matters: RingCentral’s RingSense uses generative AI and conversational intelligence to turn calls into sales insights. Published on UC Today.
Robbie Pleasant · 22 May 2023
The Ethical Concerns for AI in UC
Why AI ethics now matters in UC: transparency, privacy, bias and human oversight shape generative AI in unified communications. Published on UC Today.
Robbie Pleasant · 18 May 2023
What is Slack GPT?
Slack GPT brings OpenAI generative AI to Slack for summaries, writing help and Salesforce insights, with Workflow Builder automation. Published on UC Today.
Robbie Pleasant · 16 May 2023
What is Microsoft Operator Connect?
Microsoft Operator Connect, first announced at Ignite 2021 , has helped Teams users make calls more easily when using services outside of Microsoft and…
Robbie Pleasant · 11 May 2023
How to Download Microsoft Teams?
Microsoft Teams is a popular and widely used workspace and collaboration platform.
Robbie Pleasant · 2 May 2023
What is Collaboration? Connecting Teams and Getting Stuff Done
In today's digitally-transforming world "collaboration" seems to be the next stage of the unified communication conversation. Here's what you need to know.
Robbie Pleasant · 2 May 2023
What Is a Hybrid Meeting Room?
What hybrid meeting rooms are and why they matter for hybrid work, with Microsoft Teams, Zoom Rooms, audio, displays and scheduling.
Robbie Pleasant · 29 Apr 2023
What Is The Hybrid Workplace? Defining Hybrid Work
UC Today reports on the latest technology news from around the globe. Read similar hybrid workplace news here
Robbie Pleasant · 14 Apr 2023
What Is Horizon Workrooms?
Two statements are both true, even if they seem at-odds with each other: remote and hybrid work are often preferred by employees, and sitting in remote…
Robbie Pleasant · 13 Apr 2023
Microsoft Announces Teams Rooms Enhancements at Enterprise Connect 2023
Why it matters: Microsoft Teams Rooms is adding QR sign-in, Android upgrades, security and new devices for hybrid work. Published on UC Today.
Robbie Pleasant · 28 Mar 2023
All the Big News From Enterprise Connect 2023
Enterprise Connect 2023 shows why buyers should track AI and UC changes: Amazon Chime SDK, Microsoft Teams, Zoom, RingCentral, Webex and more. Published on UC T
Robbie Pleasant · 28 Mar 2023
Google Opens Access to Bard, its Answer to ChatGPT
Google opens Bard to select US and UK users, giving workplace tech buyers early access to generative AI, Google Search and LLM-powered productivity.
Robbie Pleasant · 21 Mar 2023
What is Microsoft 365 Copilot?
If it seems like AI technology is growing more advanced every day, it’s not your imagination.
Robbie Pleasant · 21 Mar 2023
The Hottest Video Conferencing Trends in 2023
UC Today reports on the latest technology news from around the globe. Read similar news to related to video conferencing trends here
Robbie Pleasant · 16 Mar 2023
OpenAI Announces GPT-4
GPT-4 could reshape workplace AI with better safety, image input and Azure OpenAI ties, as Microsoft, Bing and ChatGPT Plus move ahead. Published on UC Today.
Robbie Pleasant · 14 Mar 2023
What is a PBX (Private Branch Exchange)?
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Robbie Pleasant · 14 Mar 2023
What Is Zoom Events?
After years of people using video calls both in business and for personal communications, “Zoom” has become a recognizable brand (and not just an…
Robbie Pleasant · 14 Mar 2023
Top 8 Reasons to Buy UCaaS in 2023
To say that the need for unified communications has grown over the last few years would be an understatement.
Robbie Pleasant · 7 Mar 2023
The Top 10 UCaaS Features for Productivity in 2023
If there’s one thing that every UCaaS platform seems to claim it can improve, it’s “productivity.” And it’s no wonder why that’s a top priority—more…
Robbie Pleasant · 2 Mar 2023
What is SIP Trunking? Session Initiation Protocol Explained
Why SIP trunking matters for UC buyers: cut ISDN costs, scale VoIP on a PBX, and support voice, video and messaging. Published on UC Today.
Robbie Pleasant · 1 Mar 2023
What is Microsoft Teams Guest Access?
Guest Access lets Microsoft Teams buyers securely bring external users into teams, calls and Azure AD. Published on UC Today.
Robbie Pleasant · 14 Dec 2022
What Is A Conference Phone?
UC Today reports on the latest technology news from around the globe. Read more about conference phones here
Robbie Pleasant · 14 Dec 2022
How to stay compliant on Microsoft Teams
Read more on how to stay compliant on Microsoft Teams
Robbie Pleasant · 13 Dec 2022
Essential Team Collaboration Statistics for 2023
UC Today reports on the latest technology news from around the globe. Read more team collaboration statistics here
Robbie Pleasant · 9 Dec 2022
What is a Room Kit? Easier Access to Meetings Explained
UC Today reports on the latest technology news from around the globe. Read similar %%title%% news here.
Robbie Pleasant · 9 Nov 2022
What is Operator Connect Conferencing?
Microsoft Operator Connect Conferencing brings Teams audio conferencing, dial-in numbers and operator SLAs for easier hybrid work.
Robbie Pleasant · 31 Mar 2022
A Guide To Comparing UCaaS Tech In 2023
Compare UCaaS platforms by cloud strategy, AI, integrations, security and UX as hybrid work drives growth.
Robbie Pleasant · 15 Mar 2022
The Best Free Microsoft Teams Collaboration Apps For Small Businesses
These free Microsoft Teams apps add Asana, Jira Cloud, Trello, Figma and Lucidchart collaboration for small businesses.
Robbie Pleasant · 7 Mar 2022