The rise of new technology and disruptive ideas in the communication and collaboration space has created a great deal of complexity for today's companies. For business leaders to get ahead, they need to understand how to stay on top of all the crucial tools and applications their workforce relies on. AudioCodes, a global communications vendor, is delivering a new solution for Microsoft users, to bring extra simplicity to the tech stack.
AudioCodes is a leader in voice-enabling Microsoft Teams and Skype for Business.
They have a strong relationship with Microsoft and have used this partnership to create the advanced "User Management Pack 365" or UMP 365.
At UC EXPO 2019, I caught up with the Microsoft Solutions architect at AudioCodes, David Edri, to discuss the UMP 365 solution for Microsoft deployments.
What is AudioCodes UMP 365?
AudioCodes has been closely aligned with Microsoft for quite some time now. The company is one of the main vendors of Microsoft certified IP Phones and Session Border Controllers. As Edri told me, "Our vision of the future of enterprise collaboration in the modern workplace syncs with that of Microsoft. We're committed to helping organisations get maximum value from their investment in the Microsoft portfolio by seamlessly integrating voice services with it."
The User Management Pack 365 product is a software application designed to simplify user, identity and lifecycle management within Microsoft deployments. "It gives companies a complete overview of their user and technology environment for Microsoft Teams and Skype for Business." Sitting on top of the existing Microsoft collaboration tools, the UMP 365 from AudioCodes links to the enterprise environment and Microsoft Office 365 through advanced connectors.
The solution aims to empower modern IT teams by giving them a fully accessible tool for maintaining their Microsoft deployments and seamlessly linking their Active Directory policies and Microsoft Office 365 application policies via automated processes.
How Does the User Management Pack Work?
Essentially, the UMP 365 from AudioCodes works by giving users with on-premise, pure cloud, or hybrid cloud environments more control over their Skype for Business and Microsoft Teams environments. You can link your Microsoft collaboration service with a Microsoft Calling Plan service or connect it to your PSTN using the Cloud Connector devices, or Microsoft's Direct Routing Service.
For organisations making the migration from Skype for Business into a new Hybrid solution, or full Teams strategy, the platform can make the transition as simple, and transparent as possible. However, as David told me, migration is just one aspect of what you can do with UMP 365. "The solution gives businesses more complete control over their Microsoft solutions. You can see everything that's going on in the technology stack for your business, which improves security, lifecycle and identity management across multiple environments, and more."
