Auto dealerships run on conversations, not spreadsheets. From finance managers closing deals to service advisors coordinating with techs, instant, crystal-clear communication across locations and departments is mission-critical, not a luxury.
Yet many dealership groups still rely on legacy systems; clunky phones, unreliable internet, and siloed tools that make even basic coordination feel impossible. That doesn’t cut it in a world where customers expect rapid follow-up, consistent service and exactly zero dropped calls.
That’s where Intermedia comes in; with a unified communications (UC) and contact center (CC) platform that combines voice, messaging, analytics, and more into one fully integrated system.
Rainey Used Cars and VENSEARCH: A Strategic Partnership for Change
Rainey Used Cars, the largest independent used car dealership in Georgia, was living that exact pain. With 10 locations, 300 staff, and thousands of transactions a year, their outdated communications setup wasn’t just inconvenient but costly. Outages were expensive and managing disconnected systems drained productivity.
That’s when they turned to trusted IT partner VENSEARCH, who brought Intermedia into the picture. Together, they replaced Rainey’s patchwork of tools with a unified communications and contact center platform that was purpose-built for modern dealership needs.
Intermedia’s All-in-One UC and CC Platform - Deployed Fast and Flawlessly
Rainey needed more than just new phones. They needed reliability, mobility, visibility, and a seamless deployment. Intermedia delivered.
Call quality became crystal clear. Numbers ported in hours. Not a single call was dropped.
“Leading up to the implementation, I lost countless nights of sleep worrying about how a system-wide switch would impact our business,” said General Manager Tommy McDonald. “But when the transition happened, it was unbelievably smooth. We couldn’t believe how easy Intermedia’s system was to use.”
UC and CC in One Platform - No Silos, No Gaps
Facing limitations with their previous system, Rainey needed a more unified, dealership-friendly solution. With help from VENSEARCH, they chose Intermedia’s tightly integrated platform, delivering UC, CC, and analytics in one place.
The platform supports unique dealership workflows, from service bays and showrooms to back offices, through built-in call routing, hunt groups, IVRs, call queues, recording and 14 auto-attendants. Whether it’s a customer calling about a repair or a finance manager following up on paperwork, the right person is reached quickly, without chaos or overlap.
Everything’s accessible via mobile, desktop, or desk phone, keeping teams connected no matter where they are.
Real-Time Visibility Without the Spreadsheet Chase
Before Intermedia, Rainey’s managers had limited insight into call handling. With built-in analytics, that changed immediately.
Live dashboards now show metrics like call volumes, wait times, and department-level performance in real time. Managers can spot trends, troubleshoot bottlenecks, and coach teams using actual data, not a gut feeling. It’s insight that raises accountability and improves the customer experience across the board.
