Vonage has been accepted into the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate Program which co-sells AWS-compatible solutions for AWS Partners. The programme helps market the Vonage Communications Platform, which includes unified communications, contact centre, communications APIs, and conversational commerce. Vonage was previously an Amazon Network Technology Partner, recently progressing to become an Advanced Tier Technology Partner. Jay Bellissimo, Vonage Chief Operating Officer, said: "We are excited to join the AWS ISV Accelerate Program. "In an increasingly digital and highly competitive marketplace, our work with AWS has empowered our teams to better serve our customers.
With AWS, we are providing our customers with the technology to enhance engagement with their employees and their own customers, arming them with the tools to accelerate digital transformation efforts and giving them the power to do what's next and stay ahead."
To become an AWS ISV Accelerate Program member, companies are evaluated according to AWS' high standards. Now that Vonage has been accepted, it can enjoy the collaborative support of both the AWS Sales organisation and AWS field sellers. According to Vonage, co-selling improves customer outcomes and guarantees mutual commitment from AWS and its partners. In 2021, Vonage was awarded the AWS Machine Learning Competency in the applied AI category for showing its competency in providing machine learning solutions on AWS. Vonage for AWS Contact Center Intelligence uses AWS for AI and machine learning via the Vonage API Platform. This enables brands to use AWS technologies within any contact centre. Vonage is a cloud communication platform as a service (CPaaS) provider. The company helps businesses accelerate their digital transformation journeys with its programmable comms platform, which can be integrated with video, chat, messaging, voice, AI, and verification. Vonage's HQ is in New Jersey, and it has offices throughout the US, Europe, Asia, and Israel. In March, Vonage upgraded its UCaaS and CCaaS video platforms to enable one-click switch to video meetings. The company became a subsidiary of Ericsson in July this year.
