A few years ago, Patrick Sullivan, Co-Founder of 2600Hz, said 2600Hz integrated with one of North America’s largest mobile carriers. Sullivan shared the integration, which connected to 2600Hz’s KAZOO platform, enabled end users to have all the functions of a business phone, like recording, and the ability to move recordings to CRM Integrations.
For remote employees and workers on the go, KAZOO even provided the flexibility to move from a desktop to a mobile device to finish business calls on the run. After the integration launch, Sullivan said – they hadn’t thought about several crucial variables.
Focus on the contract first
For those wanting to become a Mobile Virtual Network Operator (MVNO), Sullivan said focusing on the contract should be at the top of your list. White labeling is a key issue when drawing up contracts with mobile carriers, as Sullivan stated, "a lot of carriers want their name out there, and some don't."
2600Hz Co-Founder Patrick Sullivan continued:
“When we write contracts, we make sure resellers can resell our offering. Many carriers don’t want this, as they wish to maintain control. If this is important to you, you should think about that”
He cautioned you should consider the terms and conditions of your contract and ask questions such as can carriers get out of the agreement at any point? Is it a profitable relationship? Is there a way for MVNOs to reduce costs?
Integrations and APIs
According to Sullivan, many U.S. carriers do not allow integrations and APIs, and often have out-of-date networks that limit users. Integrations and APIs can make things simpler, including integrating with billing systems.
