Today’s financial services companies are facing increasing pressure to digitally transform.
Not only are these companies reliant on flexible, scalable, and innovative tools to deliver better levels of customer support, but they’re also increasingly turning to new solutions to enhance collaboration and productivity in the workplace. After all, as hybrid and remote work practices become more common, old-fashioned, and outdated legacy communication tools can create a host of challenges.
Fintech firm, InspereX is no stranger to the impact digital transformation is having on the financial services space. However, for many years, the company had struggled with numerous issues caused by an aging and restrictive on-premises phone system. By switching to Avaya Cloud Office by RingCentral, InspereX was able to unlock new levels of productivity and workplace efficiency.
Bringing Business Communications into the Future
Tired of dealing with the restrictions of an on-premises phone system solution, InspereX began revaluating its communication environment, searching for new solutions to help enhance business operations. The company wanted to transition its communication stack into the cloud, to unlock greater mobility and flexibility, while reducing the risk of carrier and hardware failure.
Having worked with the Avaya communications company before, InspereX quickly discovered the Avaya Cloud Office solution, powered by RingCentral. After experimenting with a few demos, the team discovered they loved the flexibility and scalability of the solution, and resolved to introduce Avaya Cloud Office to the entire financial team.
According to InspereX, Avaya Cloud Office provided a much-needed level of flexibility the team hadn’t been able to access with its previous on-premises tools. Employees were able to use the solution on their mobile phones, as well as desktop devices and tablets. This allowed team members to unlock new levels of productivity, and break free from the restrictions of the typical desk space.
