Microsoft Teams
Compliance Recording and Analytics for Microsoft Teams
Watch and subscribe on YouTube . UC Today's Rob Scott hosts Dr. Gerald Kromer, CEO at ASC Technologies and Katrin Henkel, President of ASC Americas .
Rob Scott · 19 Nov 2021
Microsoft Teams: How to Integrate to Accelerate
Why it matters: Microsoft Teams integration with Neos Networks Cloud Calling can modernise legacy telephony, CRM and UCaaS for secure hybrid work. Published on
Simon Wright · 18 Nov 2021
The Evolving Role of Attendants
Why it matters: Pridis’ Connecsy Cloud helps attendants handle calls, chat, SMS and more in Microsoft Teams and RingCentral, with secure UCaaS integration. Publ
Tom Wright · 17 Nov 2021
Luware Nimbus Contact Center for Microsoft Teams Review - Seamless CX
Watch and subscribe on YouTube . In this session, we discuss Luware's new contact center module which is part of Luware Nimbus, the customer service suite…
Rob Scott · 12 Nov 2021
BIG UC NEWS From Slack, RingCentral and Microsoft
RingCentral, Mitel, Microsoft and Slack updates show how UCaaS, Teams and Salesforce changes affect cloud migration and collaboration.
Marian McHugh · 12 Nov 2021
WebRTC Gives Ways to Deliver Teams and Cloud PBX Integration at Zero Added Cost
We all now love a softphone, right? That super-mobile, internet-enabled interaction with all of our contacts is transforming how we communicate.
UC Today News · 11 Nov 2021
NUWAVE Supports Global Launch of Operator Connect for Microsoft Teams
The global launch of Operator Connect for Microsoft Teams makes Microsoft voice services available to new customers worldwide, and when combined with…
Maya Middlemiss · 11 Nov 2021
Key Takeaways from Commverse Hybrid Work Event
Delegates attended a virtual Commsverse event today, focused on navigating a hybrid work world with Microsoft Teams.
Tom Wright · 10 Nov 2021
Workplace Deepens Teams Integration
Workplace and Microsoft Teams integrations cut app switching for collaboration; published on UC Today, with SharePoint, OneDrive, Office 365 and Portal.
Tom Wright · 10 Nov 2021
All the Teams News from Ignite 2021
Microsoft wrapped up its second Ignite event of the year last week, with a host of news and product updates being announced for Microsoft Teams.
Tom Wright · 9 Nov 2021
ASC Technologies Compliance Recording Solution Guarantees Customer ROI
Ensuring customers feel satisfied and are getting value for the money they spend is a fundamental element of a thriving business.
Elliot Mulley-Goodbarne · 8 Nov 2021
BlueJeans Announces Microsoft Direct Guest Join Support
BlueJeans and Microsoft Direct Guest Join will let Teams Rooms join BlueJeans meetings, improving hybrid room interoperability.
Tom Wright · 5 Nov 2021
BIG UC NEWS from Microsoft, Cisco and UC Today
Microsoft Dynamics 365 voice, Mesh for Teams and Cisco Webex updates show why UC buyers should watch hybrid collaboration and contact centre shifts. Published o
Marian McHugh · 5 Nov 2021
Customers and Employees now Supported with Workplace Analytics
With more people working from home than ever before and many poised to engage in a new era of hybrid working, it has become increasingly important for…
George Malim · 5 Nov 2021
Businesses Now Using At Least Three Collaboration Apps
Organisations are now using three times more collaboration apps than they were prior to the pandemic, according to new research from Unify Square.
Marian McHugh · 4 Nov 2021
Poly Calisto 3200 USB-A Review: Combining Great Sound with Ease of Use
Poly Calisto 3200 USB-A boosts Teams meetings with plug-and-play USB-A audio, 360-degree mic and portability.
Rebekah Carter · 3 Nov 2021
Microsoft Reveals ‘All-in-One Digital Contact Centre’
Microsoft has announced that voice will be coming to Dynamics 365, creating an “all-in-one digital contact centre solution”.
Tom Wright · 3 Nov 2021
BIG UC NEWS from Microsoft, Cisco and Slack
Microsoft Teams usage hits record highs, Cisco unveils Webex Hologram, and Slack’s Salesforce merger reshapes UC on UC Today.
Marian McHugh · 2 Nov 2021
Introducing Microsoft Loop
Microsoft has launched what it referred to as “the next big breakthrough in Microsoft 365”: Microsoft Loop.
Tom Wright · 2 Nov 2021
Microsoft gives date for ACS-Teams Interoperability Launch
Microsoft has revealed that interoperability between Azure Communication Services and Teams will hit general availability in December.
Tom Wright · 2 Nov 2021
Mixed Reality Meetings are Coming to Teams
Microsoft Mesh for Teams brings mixed-reality meetings, avatars and HoloLens to Teams, with chat and document sharing.
Tom Wright · 2 Nov 2021
Plugging Third-Party Integrated Solutions into Teams
Why Teams buyers still need third-party integrations: CPS says Microsoft Teams often needs certified contact centre, call recording and analytics solutions. Pub
Marian McHugh · 2 Nov 2021
Microsoft Teams News NOVEMBER Update (2021)
Watch and subscribe on YouTube . UC Today host Tom Wright and Microsoft MVP, Tom Arbuthnot , bring us this November Microsoft Teams news update.
Tom Wright · 1 Nov 2021
The Future of Teams and CX
Why Teams CX matters: Luware and Content Guru on Microsoft Teams, Power Automate, ACS, Dynamics and Viva for contact centres. Published on UC Today.
Marian McHugh · 29 Oct 2021
Vonage UCaaS Review: VBC from Vonage
As companies continue to adapt to an increasingly digital environment for communications, UCaaS investments are ramping up.
Rebekah Carter · 29 Oct 2021
Microsoft Teams: Integration + Automation = Acceleration
Why Microsoft Teams integration and automation matter for hybrid work, with VOSS, cloud, productivity and security.
Simon Wright · 29 Oct 2021
E2EE Comes to Teams Calls
Microsoft Teams adds E2EE to one-to-one calls in public preview, boosting security for workplace calls on desktop and mobile.
Tom Wright · 29 Oct 2021
CallTower Now Offers Operator Connect for Microsoft Teams
CallTower’s Operator Connect for Microsoft Teams cuts PSTN onboarding friction, helping buyers add voice faster via Microsoft 365 and Direct Routing.
Gabriel Avner · 28 Oct 2021
Microsoft Teams Usage ‘has Never Been Higher’
Microsoft Teams usage ‘has never been higher’, according to CEO Satya Nadella – but Microsoft stopped short of releasing updated usage figures.
Tom Wright · 27 Oct 2021
BIG UC NEWS from Cisco, RingCentral and Gartner
Welcome to our roundup of the news causing the biggest buzz in the UC space this week.
Marian McHugh · 22 Oct 2021
The Changing Barriers of Teams Telephony Adoption
The obstacles to widespread adoption of Microsoft Teams telephony have changed completely since the start of the pandemic, according to Ben Donaldson…
Marian McHugh · 18 Oct 2021
BIG UC NEWS from Gartner, Google and RingCentral
Gartner, Google, RingCentral and Verizon reshape UC. Published on UC Today, see Meeting Solutions, Workspace, Rise and One Talk for hybrid work.
Marian McHugh · 15 Oct 2021
How to enable Operator Connect in Microsoft Teams
Operator Connect is Microsoft's latest innovation for directly providing telephony to your organization's users in Teams.
Guest Blogger · 15 Oct 2021
Channel Execs on the New Tech They Are Placing Their Bets On
Why hybrid working will drive demand for phone systems, immersive audio and video, Microsoft Teams Front Row, and private 5G. Published on UC Today.
Marian McHugh · 15 Oct 2021
The Changing Barriers of Teams Telephony Adoption
The obstacles to widespread adoption of Microsoft Teams telephony have changed completely since the start of the pandemic, according to Ben Donaldson…
Marian McHugh · 15 Oct 2021
Five9 Celebrates Microsoft Certification
For some time, companies have been searching for better ways to align their communications and enhance customer experience in the process.
Rob Scott · 13 Oct 2021
Comms vNext Returns as In-Person Event
Comms vNext returns in person in Denver, helping Microsoft Teams and Microsoft 365 buyers reconnect with Microsoft MVPs and Product Group staff. Published on UC
Marian McHugh · 12 Oct 2021
A Roundup of Gartner's Magic Quadrant for Meeting Solutions 2021
Gartner’s 2021 Magic Quadrant shows Cisco, Microsoft Teams, Zoom, Google Meet and Pexip driving hybrid meeting collaboration.
David Dungay · 12 Oct 2021
Bring Your Own Carrier for Business SMS in Microsoft Teams
TeamMate brings BYO carrier SMS into Microsoft Teams, linking Bandwidth, Inteliquent and Twilio for business texting.
Elliot Mulley-Goodbarne · 11 Oct 2021
Hybrid Work Dominates UC EXPO 2021
UC EXPO’s return has been hailed a roaring success after thousands of attendees descended on London’s ExCel centre.
Tom Wright · 8 Oct 2021
BIG UC NEWS From Microsoft, Slack and BlueJeans
Another Friday, another roundup of the news causing a buzz in the UC industry!
Marian McHugh · 8 Oct 2021
Pridis CEO on the Importance of Modern Attendant Consoles
The pandemic has changed the way people across the world communicate with each other, and the way we interact with businesses no exception.
Tom Wright · 8 Oct 2021
2600Hz Powers KAZOO Teams Integration With TeamMate
2600Hz and TeamMate bring KAZOO Teams integration with native dialpad, PBX features, bulk setup and near-real-time licensing updates.
Elliot Mulley-Goodbarne · 8 Oct 2021
‘We Hope Microsoft Changes It’ – Channel Reacts to New Commerce Experience
Why Microsoft NCE matters: CSP partners face price rises and tighter Microsoft 365, Azure and EA terms. Published on UC Today.
Marian McHugh · 7 Oct 2021
Creating Partner Success with Microsoft Teams
Hybrid working is changing how partners add value with Microsoft Teams. UC Today talks to Giacom on connectivity-first service for channel buyers.
David Dungay · 4 Oct 2021
Microsoft Teams Direct Routing: Providing the Foundation for Hybrid Working
Teams direct routing helps cut PSTN and ISDN costs while enabling hybrid working. Published on UC Today, Microsoft, Voiceflex and SIP matter.
Christine Horton · 4 Oct 2021
BIG UC NEWS From Zoom, Google and 8x8
Zoom’s Five9 bid was rejected, Google launched a Chrome-based contact centre, and 8x8 hit 100,000 Teams seats. Published on UC Today.
Marian McHugh · 1 Oct 2021
Microsoft Teams News OCTOBER Update (2021)
Watch and subscribe on YouTube . We discuss: Operator Connect generally available, 9 new operators and Metaswitch Managed SBC Option 5 new Microsoft Teams…
Rob Scott · 1 Oct 2021
8x8 CEO on Global Expansion and Hitting 100k Teams Seats
8x8 has released a raft of news in recent months, culminating in its recent expansion into Russia, the launch of a new operator console and some…
Tom Wright · 29 Sept 2021
Key Takeaways From Microsoft's Enterprise Connect Keynote
Enterprise Connect is now in full swing and, as expected, hybrid working is the undercurrent of the entire event.
Tom Wright · 28 Sept 2021
Operator Connect Gets Nine New Carriers
Operator Connect reaches general availability with AT&T, Colt, Gamma and eight other carriers for Microsoft Teams voice.
Tom Wright · 28 Sept 2021
AT&T and Five9 Unite Microsoft Teams UCaaS and CCaaS
Collaboration is often at the heart of an excellent technology offering. It doesn’t matter if you’re providing a state-of-the-art UCaaS environment or a…
Rob Scott · 28 Sept 2021
Microsoft's New Commerce Experience - Partners Beware
Microsoft New Commerce Experience brings extra charges, FY22 incentives and caps that Microsoft partners should watch.
David Dungay · 27 Sept 2021
Jabra Speak 750 Review: Portable Premium Audio
Jabra Speak 750 boosts hybrid meetings with full-duplex audio, Microsoft Teams support and portable UC speakerphone ease.
Rebekah Carter · 27 Sept 2021
Bose DS4 Ceiling Audio Solution Review
Why workplace buyers care: Bose DS4 ceiling audio improves Microsoft Teams Rooms with Bose speakers, Sennheiser TeamConnect Ceiling mic, DSP and Zoom support. P
Rebekah Carter · 22 Sept 2021
Logitech Zone Wired Headset Review
Why hybrid work buyers care: Logitech’s Zone Wired headset adds noise-cancelling mic clarity, USB-C, Teams and Zoom support. Published on UC Today.
Rebekah Carter · 20 Sept 2021
Transform Telephony with the Cloud
Everyone’s in the cloud now, right? Well, not quite everyone…yet. But with the great ISDN and PSTN switch off looming - and post-pandemic new working…
Simon Wright · 17 Sept 2021
Monitoring WFH UCaaS Environments with Nectar 10
Nectar 10 helps monitor WFH UCaaS on Teams, Zoom, Cisco and Avaya with geolocation, alerts and call quality analytics.
Linoy Doron · 17 Sept 2021
Exertis Extends Teams Offering with New Learning Platform
Exertis and Boxlight add CPD-certified Microsoft Teams training to help channel partners boost adoption, productivity and Teams Rooms sales. Published on UC Tod
Marian McHugh · 16 Sept 2021
Don’t Let Your Onboarding Define Your Solution
ASC Technologies says quick Teams and Azure onboarding matters because easy compliance recording boosts adoption and reduces fines.
Elliot Mulley-Goodbarne · 16 Sept 2021