What Is The IT Friction Tax: How Atera Helped Cut Unnecessary Work
SWNS Media Group cut IT tickets from 130 to 15 with Atera. See how closing the "friction tax" visibility gap transformed their work.
Sean Nolan · 6 Aug 2026
How to Build True Observability Instead of Just Monitoring What Already Broke
Discover the difference between observability vs monitoring. Learn how real-time observability helps DevOps teams detect unknown issues.
Sean Nolan · 17 Jun 2026
What is Negative Maintenance: The Internal Operating Principle That Cuts Future Workloads
Discover how negative maintenance and workplace ITSM automation improve productivity and enhance proactive service management for businesses.
Sean Nolan · 15 Jun 2026
Your UC Stack Isn't Resilient - It's Just Waiting for the Next Failure Chain
Discover why reactive monitoring destroys IT resilience and how proper UC infrastructure management stops cascading outages.
Sean Nolan · 19 May 2026
Why Most Enterprises Aren't Ready for the Agentic ITSM Tools Ivanti and ServiceNow Are Already Shipping
Agentic ITSM infrastructure is the gap vendors don't mention. McKinsey's data shows autonomous agents only work when the estate is rebuilt first.
Marcus Law · 14 May 2026
From Reactive to Predictive: How AI Is Rewriting the Rules of IT Service Management
Irwin Lazar, Chethan Visweswar, John Finch, and Mark Bunnell debate AI, service management convergence, and reactive IT.
Christopher Carey · 13 May 2026
Is Your ITSM AI Pilot Stuck? ServiceNow and Accenture's Forward Deployed Engineering Programme Can Scale It
ServiceNow and Accenture's new FDE programme targets the 95% of enterprise ITSM agentic AI pilots that never reach production
Marcus Law · 7 May 2026
The ITSM Wake-Up Call: Why Tools Fail When Data, People, and Suppliers Don’t Align
UCX Manchester insights on ITSM tool implementation, AI-powered service desk readiness, and multi-supplier IT governance for IT leaders.
Sean Nolan · 7 May 2026
Ivanti's Latest Release Puts Agentic AI ITSM Into Commercial Deployment
Ivanti's 2026 Neurons release introduces an IT service desk AI agent for autonomous resolution. Here's what it means for ITSM teams.
Sean Nolan · 27 Apr 2026
Cisco Expands Sovereign Infrastructure Push Across EMEA
Cisco expands its Sovereign Critical Infrastructure portfolio across EMEA, helping organisations gain greater control over data and security.
Christopher Carey · 24 Apr 2026
Serval CEO: ITSM Automation Should Resolve Tickets, Not Just Track Them
Serval CEO Jake Stauch argues legacy ITSM was built to track requests, not resolve them - and that ITSM automation is where the gap lies.
Sean Nolan · 23 Apr 2026
More AI, More Complexity: What SolarWinds' 2026 Report Really Means for IT Service Management
New SolarWinds research reveals 44% of IT teams are managing more incident response than ever - despite increasing AI adoption.
Sean Nolan · 22 Apr 2026
Would Your Business Survive a Major Network Outage Today
See how redundancy, failover planning, and multi-carrier design protect UC, customer operations, and revenue during major outages.
Sean Nolan · 17 Apr 2026
How Poor IT Visibility Drives Hidden Enterprise Risk and Cost
Fragmented IT service visibility creates blind spots that raise risk and incident cost. Learn how observability speeds response.
Sean Nolan · 10 Apr 2026
Microsoft Teams Gets a Speed Boost on Amazon WorkSpaces
Microsoft has launched general availability of Teams optimisation for Amazon WorkSpaces, bringing improved virtual desktop experience.
Christopher Carey · 24 Feb 2026
Cloud UC Resilience: Cloud Degradation is Inevitable, Can You Survive without Panic?
Cloud degradation is inevitable. How you approach Cloud UC resilience determines whether you'll survive the years ahead.
Rebekah Carter · 15 Feb 2026
The 90 Day Playbook for ITSM & Connectivity Adoption Success
A 90-day ITSM adoption plan and connectivity monitoring rollout to improve UC reliability, reduce disruption, and boost employee experience.
Sean Nolan · 15 Feb 2026
Are You Ready For an Infrastructure Upgrade? How to Prepare for ITSM & Connectivity Adoption
Get your UC infrastructure upgrade readiness right with an ITSM implementation checklist, connectivity adoption plan, and ROI advice.
Sean Nolan · 15 Feb 2026
Head-to-Head: The Top Vendors Leading The Service Management & Connectivity Market
Compare ServiceNow vs Atlassian ITSM and Cisco vs Juniper connectivity for UC. A neutral buyer guide on AI, call quality visibility, and fit.
Sean Nolan · 15 Feb 2026
Evaluating ITSM vs Observability Tools for UC: Which One Is Right For You?
Compare ITSM vs observability tools for UC, plus connectivity tool evaluation tips to improve call reliability, support speed, and QoE.
Sean Nolan · 15 Feb 2026
The 5 Verticals Where Service Management & Connectivity Are Having A Big Impact
Explore service management use cases and connectivity platform examples across 5 industries, with real UC productivity wins on display.
Sean Nolan · 15 Feb 2026
The Service Management & Connectivity Market Map: 12 Vendors You Should Know
A market map of the top ITSM vendors, enterprise connectivity vendors, and unified observability vendors for 2026 - with a UC focus.
Sean Nolan · 15 Feb 2026
How Service Management & Connectivity Tools Actually Improve Productivity
Learn how service management and connectivity improves UC performance and productivity through a better digital employee experience.
Sean Nolan · 15 Feb 2026
The Top Service Management & Connectivity Events to Attend in 2026
Here are the top service management events, ITSM, enterprise connectivity, and infrastructure conferences to attend in 2026.
Sean Nolan · 15 Feb 2026
IT Service Management & Workplace Connectivity Trends to Watch in 2026
Presenting the urgent risks that are pushing buyers to consider new tools, and highlighting new innovations that can expand their stack.
Sean Nolan · 15 Feb 2026
The Need-to-Read Industry Reports on Service Management & Connectivity
A curated reading list of 2026 ITSM reports, enterprise connectivity research, and UC reliability reports to support buying committees.
Sean Nolan · 15 Feb 2026
How to Keep UC Reliable: A Buyer’s Guide to Service Management and Connectivity
Check out this Buyer's Guide for IT service management and connectivity - essential ingredients for reliable Unified Communications (UC).
Sean Nolan · 15 Feb 2026
Traditional UC Technology Training Strategies are Burning People Out. It's Time for an Upgrade
UC systems keep evolving, and employees can't keep up. These are the UC technology training strategies that won't burn teams out.
Rebekah Carter · 15 Feb 2026
Service Assurance & AIOps: It's Time to Fix the Monitoring Gap in UC
What does service assurance & AIOps really mean in UC and collaboration? Here's how you achieve a minimum viable solution.
Rebekah Carter · 15 Feb 2026