RingCentral and Vodafone have announced they are extending their shared Vodafone Business UC solution to over 30 markets by early 2025, including South America, the Middle East, Africa, further EU countries, and Asia Pacific.
In an expansion of their longstanding strategic partnership, the businesses also announced that they will begin offering Vodafone Business Contact Center with RingCentral, powered by RingCX.
Vodafone Business is enhancing its customer service capabilities by integrating Contact Center as a Service (CCaaS) into its existing Unified Communications as a Service (UCaaS) solution, Vodafone Business UC with RingCentral. This strategic move will empower its global customer base to deliver superior customer experiences.
"Our strategic partnership with Vodafone Business continues to drive innovation in global communications," commented Homayoun Razavi, EVP, Chief Business Development Officer at RingCentral.
With the addition of Vodafone Business Contact Center with RingCentral, powered by RingCX, we're ensuring businesses can meet their customers wherever they are in their journey while also driving operational efficiency. As we work to empower organizations worldwide to adapt to the evolving digital workplace, we’re providing them with AI-driven tools that optimise communication workflows for better business outcomes."
More Details On Vodafone Business UC Expansion
Vodafone Business UC with RingCentral, the shared comprehensive cloud-based communications solution, is currently available in 20 markets across Europe, North America, and Asia-Pacific. This platform allows businesses to unify messaging, video meetings, fax, file sharing, and virtual phone systems through a single user interface.
Accessible on any internet-enabled device, it supports hybrid working models globally, intending to empower employees to seamlessly access the same suite of services from any location or device, be it at home, in the office, or on the go.
Vodafone Business is actively expanding the reach of its Vodafone Business UC with RingCentral service, with plans to launch in new regions, including South America, the Middle East, Africa, additional EU countries, and Asia Pacific, in the first half of next year. The company aims to simplify the customer experience by managing all local operator agreements, ensuring regulatory compliance, maintaining data sovereignty, and handling number porting, saving customers valuable time and resources.
