RingCentral has upgraded its platform with new APIs and workflow builders powered by RingSense AI.
These new features aim to revolutionise how customers construct workflows within their businesses. RingCentral intends to empower non-technical users and developers to seamlessly integrate AI, video, and social messaging into workflows, automate alerts and notifications, and create user-friendly customer experiences without any coding required.
"RingCentral is taking its platform capabilities to the next level. Regardless if you're a developer or an end-user, you can take advantage of our world-class platform with hundreds of APIs and automated workflows to drive critical business communications forward," said Srini Raghavan, Chief Product Officer at RingCentral.
Our developer community can leverage new APIs and SDKs for embedding RingSense AI, video, or social messaging into workflows. These enhancements reflect our next step in delivering no-code and low-code platform experiences and giving customers more intelligent and personalized capabilities."
The latest APIs are now accessible in beta mode for both RingCentral Video Pro+ and RingEX users at no additional cost.
More Details On The New APIs
New APIs for RingSense AI open up fresh possibilities for RingCentral customers.
They can now effortlessly generate audio and video transcriptions, summaries, and speaker diarisation across both RingCentral and third-party recordings. This empowers developers to create applications that offer advanced insights into audio and video interactions, producing a key stream of data to personalise and enrich customer engagement. For instance, businesses can rapidly comprehend their calls' topics and recurring themes through keyword analysis.
In other fresh additions, the new Video API and SDK enable developers to integrate live video meetings and interactions into their applications seamlessly. They present a white-labelled experience with customisable features such as closed captioning and chat functionality while prioritising security.
Additionally, with Social Messaging APIs, developers can integrate with various popular platforms, expanding the reach and adaptability of their applications.
Brands can now connect with customers across nine social media platforms, including Facebook, Facebook Messenger, X (formerly Twitter), X Messages, Instagram, Instagram Messaging, WhatsApp, LinkedIn, and Viber.
More Details On The Workflow Builder
The new RingCentral Workflow Builder is pitched as a groundbreaking tool that empowers users to develop personalised and automated business workflows, boosting workplace efficiency and elevating CX. RingCentral customers can gain the ability to design workflows either from a selection of pre-built templates or by fashioning their own tailored solutions, streamlining routine daily tasks and processes.
The pre-built templates offer rapid solutions for different situations.
