RingCentral has announced it has been awarded the PAN-India licence, allowing it to deliver global, compliant UCaaS and CCaaS for multinational organisations with India operations.
The UCaaS and CCaaS vendor has received the PAN licence from the Department of Telecommunications (DOT), enabling it to operate across all 22 telecommunications circles in India. RingCentral says this makes it the first "cloud provider to deliver fully-compliant UCaaS and CCaaS solutions for India".
“Securing the PAN-India license marks the beginning of an exciting new chapter for RingCentral in India as we continue to push the boundaries of global collaboration and customer experience," explained Sathesh Murthy, SVP of Engineering and GM India at RingCentral.
Our comprehensive cloud solutions, Global RingEX Select and RingCX, enable seamless communication for organisations with offices in India, as well as those looking to enhance their customer engagement capabilities. Our unmatched reliability, secure platform, and trusted solutions are a game-changer for multinational organizations looking to optimize their business communications and customer interactions."
RingCentral empowers multinational organisations to connect their global offices seamlessly with India branch offices through Global RingEX Select. This solution aims to facilitate smooth communication and collaboration across messaging, video, and phone, ensuring that all branches are well-integrated and can operate efficiently.
In addition, RingCentral outlines that its RingCX product offers companies an easy-to-deploy, user-friendly omnichannel contact centre solution. This tool intends to deliver seamless, personalised, and high-quality customer experiences, making it an invaluable asset for businesses aiming to enhance their customer service operations.
When Global RingEX Select and RingCX are used together, RingCentral stresses they enable businesses to deliver exceptional customer service while optimising workforce collaboration. This powerful combination ensures that organisations can maintain high communication and customer engagement standards across all their global offices.
More Specifics On Global RingEX Select and RingCX's Offerings For Indian Organisations
One of the critical benefits RingCentral mentions for Indian organisations selecting Global RingEX Select and RingCX is its entirely compliant cloud phone service. It is pitched as the first fully compliant global cloud phone service in India, backed by certifications from the India Department of Telecommunications (DoT) and the Telecom Regulatory Authority of India (TRAI).
