Update: January 24th, 2025:
RingCentral CEO Vlad Shmunis yesterday evening issued an apology for the outage, saying on the company's blog:
"We apologise to customers and partners impacted by yesterday’s intermittent service interruption."
He continued by saying that RingCentral’s service has been fully restored.
"We have confirmed that no security breaches or data leaks occurred. Yesterday’s outage occurred because of an internal system error. We are taking further steps to ensure this does not happen again. We are committed to full transparency and we will make every effort to communicate a complete root cause analysis to impacted customers."
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Cloud-calling giant RingCentral reportedly went down yesterday, taking its inbound and outbound calling service offline for numerous customers around the world.
A post from yesterday afternoon on the RingCentral subreddit titled "RingCentral Outage? Support Down?" received hundreds of comments from Redditors explaining their situation.
A user by the name of ArizonaSnake explained: "Same issue for us and our call center. Outbound calling issues are being reported on their services status page." A screenshot was attached to the post showing RingCentral's support page detailing various reported issues.
Another user, Davesreadings highlighted the scope of the issue: "The fact that their chat and ability to submit a ticket is also down is quite concerning."
Indeed a local US news show KVUE reported that the issue took offline a number of phone services for clinics in Texas. Local news website South Pasadenan reported it took down the phone system of the Californian town's city hall.
"South Pasadena City Hall's phone system has been offline since approximately 10:00 AM this morning, as part of a nationwide outage affecting RingCentral services," the publisher reported.
Although some services are appearing to come back online this afternoon for some users, issues are still effecting customers around the globe - with RingCentral reporting a host of calling issues in the Americas, APAC and EMEA.
Customers can continue to check for updates on the RingCentral status page - RingCentral Status
Examining the Outage
Although the issues are reported to have abated somewhat for some customers, there is still some mystery surrounding what caused the issue to keep RingCentral's systems down.
"We are experiencing an outage that is causing some inbound and outbound calls to fail,"
RingCentral said in a blog.
"Getting your service restored is our #1 priority at this time. Our engineers are working hard to identify the root cause and resolve the situation. We will share a Root Cause Analysis (RCA) once service is fully operational."
From there, updates on the situation from RingCentral were issued sporadically throughout the day.
- 10:52 PST: Initial investigation began.
- 11:42 PST: Mitigation steps were reportedly underway.
- 13:21 PST: Troubleshooting continued with updates promised hourly.
- 13:43 EST: RingCentral Operations teams are investigating the issue and will provide updates as they become available.
- 13:52 EST: RingCentral Operations teams are investigating the issue and will provide updates as they become available.
- 14:42 EST: RingCentral Operations teams are performing mitigation steps for this issue and will provide the next update in 1 hour, or when a significant change in status occurs.
- 15:38 EST: RingCentral Operations teams are continuing to perform troubleshooting for this issue and will provide the next update in 1 hour, or when a significant change in status occurs.
The incident appears to have also impacted strategic partners and resellers of the RingCentral platform.
"very concerned about this …….being an Avaya partner reseller…"
One Avaya Cloud Office (ACO) partners wrote on LinkedIn,
