PGi to Transform Comms, Collab & Productivity

As the number of organizations migrating to Cloud-based telephony from on-premises business comms increases, enterprises are still searching for an all-in-one solution to their needs.

Ian Taylor

PGi comms and productivity transformation

It seems Gartner was not far off when they ended the Unified Communications Magic Quadrant report, citing significant changes and maturity of the market. One of those changes? The demand for more workplace collaboration tools.

As the number of organizations migrating to Cloud-based telephony from on-premises business comms increases, enterprises are still searching for an all-in-one solution to their needs. Enter PGi, which recently announced the release of new features for its Cloud-based communications platform, GlobalMeet. With the new features set, PGi becomes that all-in-one business communications platform.

For 28 years, PGi focused on conferencing. PGi has today, added a list of features that enhance cloud voice and business messaging. PGi will soon display GlobalMeet’s updated capabilities at UC EXPO this May in London. There, newly-appointed Chief Marketing Officer Mark Roberts says attendees can expect to see GlobalMeet’s new UCaaS capabilities.

GlobalMeet’s new features

[caption id="attachment_20444" align="alignright" width="200"] Mark Roberts[/caption]

GlobalMeet’s UCaaS functionalities include collaboration enhancements that address the challenges facing employees across every organization. Harnessing Artificial Intelligence, GlobalMeet creates insights and recommendations to save time while empowering employees to work smarter and faster.

Through active directory integrations with Microsoft Office 365, meeting hosts can identify who is in attendance and manage those who are absent. After a meeting ends, the system prompts hosts to send a recording of the meeting to attendees and those that couldn’t attend, as well.

There are all new live transcripts and meeting summaries as well, which accommodate attendees who want a written record of the call without listening to the entire recording. The final new GlobalMeet feature is a widget, which lets users multitask and access system features if they minimize GlobalMeet.

PGi takes a progressive approach to productivity, using Artificial Intelligence. Suitably, recently appointed CMO, Mark Roberts, told UC Today:

“If a meeting takes place, and there are 15 people in the meeting, the new GlobalMeet will take the five who didn’t attend and send a recording and transcript together with actions items, so they never miss a beat"

"GlobalMeet is smart, and it knows how to handle the day-to-day management of calls, voicemail, and rank them according to urgency.”

Riding the wave of Cloud innovation

PGI GlobalMeet Logo Roberts said, with the rising demand for robust Cloud features, PGi is undergoing a transition. Behind the scenes, they’ve been building up their portfolio with webinar and collaboration features. PGi is also working with Dolby Audio to produce richer sound quality on calls.

Their aim, to become the one vendor that can take care of everything from simple phone calls to large-scale webcasts and audio calls.

New leadership guides the expedition

Now under the guidance of brand-new leadership, PGi recently appointed Chief Human Resources Officer, Francoise Caraguel, and Senior Vice President of North American Cloud Sales, Matt Moore, as well as CMO, Mark Roberts. Roberts said the trio will be working to increase GlobalMeet's business value.

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