Mitel Launches Dedicated Healthcare Collaboration PlatfoMitel has revealed a new dedicated healthcare collaboration platform for both remote and in-patient care.
Virtual Care Collaboration Service (VCCS) is launching in seven European markets—Belgium, France, Italy, the Netherlands, Switzerland, and the UK—and a global rollout is planned for Q3.
Mitel said VCCS is “purpose-built” for healthcare providers and includes support for virtual consultations and integrations across the patient care workflow.
Martin Bitzinger, Senior Vice President of Product Management at Mitel, said: “The VCCS platform is built to balance better patient experiences with improved operational efficiency for healthcare providers, and clearly illustrates what practical innovation means for Mitel.
“It is designed to enhance the patient journey at every juncture by providing seamless integration with existing workflows, enabling high-quality multimodal patient interactions, and, importantly, it can be used with any technology.
“Mitel recognises the healthcare industry’s need for agility, flexibility and resilience at scale and the VCCS platform is purpose-built to securely empower these factors without compromising patient care.”
VCCS appears to be the successor to a namesake offering from Unify, which Mitel acquired from Atos last year.
Mitel said healthcare providers face a twofold challenge: immense financial and resource pressure coupled with increasing patient demands.
The delivery of easy-to-use e-consultations allows healthcare professionals and patients to enjoy a secure, multimodal experience.
This includes features such as voice and video calls, messaging, screen sharing, and file exchange without downloading any software.
Mitel said the platform integrates with various workflows, such as patient monitoring, community care, and augmented reality.
The vendor added that this integration saves time and improves efficiency for healthcare professionals by providing access to more information within a single interface.
The inclusion of bedside terminal integration extends these services directly to the patient's bedside during in-patient stays,
The system also integrates with secure patient record systems.
