Mitel has added the Critical Event Management (CEM) platform to its portfolio, which provides organisations with new emergency response capabilities.
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The solution was previously available as a bespoke Unify offering and it is now being made available for direct customers, beginning in the UK and Germany.
According to the Canadian telecoms company, CEM’s emergency response tools can "ensure business continuity" in high-stress situations.
Martin Bitzinger, Senior Vice President of Product Management at Mitel, explained what sets CEM apart: “Critical events are an existential threat to any business."
“Organisations looking to safeguard their viability need to invest in technology that allows them to plan for worst-case scenarios and respond swiftly and effectively before they escalate."
“The Mitel Critical Event Management Platform allows organisations to ensure safety of staff, enhance resiliency and avoid substantial financial losses or operational setbacks from a poorly handled critical event."
Unlike most other event management products, our CEM offers an all-in-one platform, combining everything from advanced risk intelligence and communication to collaboration and coordination capabilities."
‘This enables greater efficiencies and an easier user experience at an extremely stressful time.”
Key Features of CEM
Mitel lists the essential assets of CEM as being its ease of integration, plentiful use cases, flexibility and affordability, compliance, and support.
CEM is easy to integrate into existing infrastructure so that customers can streamline their workflows, reduce operational silos, and increase efficiency. Moreover, time to resolution is cut down during critical events, minimising risks and disruptions.
There are "numerous" use cases for the technology. Built-in artificial intelligence can analyse thousands of data sources to locate possible threats in real-time and give customers the opportunity to use tools to assist in cases of an emergency, such as alerts, alarms, and omnichannel communications.
