Roads to amazing new destinations are often bumpy.
Just knowing where you’re headed isn’t always a guarantee of arriving in the best shape.
You often need a guide: a hand to hold to ensure you stay on the right track.
And, so it is with Microsoft Teams.
One of the world’s biggest and best cloud-based collaboration platforms (145m daily active users – 95m added in 2020 alone), it has the power to transform an organization: saving time and cost, and reinventing ways of working.
Deploying all of Microsoft Teams’ functionality can indeed take an organization to an amazing new place it never thought existed; where the quality, efficiency and cost of brilliant communication changes the entire game.
But for that, you (or your end-user customer if you are a reseller partner) need a guiding hand that knows EXACTLY how to get there.
Cue: brilliant Managed Services providers.
For, although Microsoft Teams IS transforming the post-pandemic world of work, the role of the MSP remains as critical as it’s always been.
US-based global mid-market NextGen Communications and Managed Services provider BCM One is a case in point.
It is currently in discussions with a large, 700-user manufacturing organization on how it can integrate its new-era telephony and internal communications requirements with the power of Microsoft Teams.
Incredibly, it is able to save the organization north of 40% in telephony costs in pretty much one fell swoop.
“When they looked hard at phone usage across the workforce, they discovered that 40% of their people never need to call the outside world,” says BCM One’s Senior Vice President of Sales Mike Nowak.
“They currently deploy an on-premise call manager system and pay for minutes for all 700 users as well as associated maintenance costs.
“Microsoft Teams is already used internally so, instead, they are able to deploy Teams direct routing with a much smaller pool of minutes spread across all users.
“The 60% who regularly make calls can do so via Microsoft Teams, the remaining 40% keep their numbers but have any occasional calls forwarded to either the Microsoft Teams attendants or their own cell phones.
“We are able to get that kind of game-changing integration up and running inside 10 days and the savings kick in instantly.”
As well as cost, Managed Services providers bring other advantages to the table too.
BCM One’s solution comes with built-in failover functionality; emergency services call location functionality (required by law in the US); and easy-access, single sign-on ‘turnkey’ functionality.
