Zoom adds admin controls for AI Companion data residency
EU customers can now pin AI Companion processing to EU data centers from the admin console. Closes a gap Teams closed last year. The release says 'sovereignty'; it means geography.
In brief
Short, checked, cited where we can. The announcements, the moves and the things worth a look.
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Sinch adds RCS fallback routing for enterprise senders
Messages that fail RCS delivery now reroute to SMS automatically, with one delivery receipt across both. Aimed at banks and retailers mid-migration. Generally available in Europe from August.
Jabra ships firmware bringing spatial audio to PanaCast 50
A free update adds speaker-placement audio to existing PanaCast 50 rooms, certified for Teams and Zoom. No new hardware required, which is rather the point. Rolling out through July.
8x8 opens its CX platform to third-party AI agents
A new integration framework lets customers plug outside AI agents into 8x8 routing and analytics. Launch partners include three CCaaS bot vendors. The interesting question, which the release doesn't answer, is who owns the conversation record.
HP retires two Poly headset lines as portfolio consolidates
The Voyager 4200 and Blackwire 5200 series reach end-of-sale in October, with support running to 2029. HP points buyers at the newer Voyager Free range. Fleet managers have a five-year runway.
Vonage prices network APIs for the mid-market
SIM-swap detection and number verification move from enterprise contracts to self-serve, priced per call. It's the first of the operator-backed network APIs to get consumption pricing. Others will follow.
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